Top 104 Tech support analyst Jobs in Remote

Technical Support Analyst
Simbe Robotics —Remote
- $72,000 - $83,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Analysis skills
EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
Quick Apply
IT Support Analyst (West Coast)
Magna Legal Services —Remote
- $60,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- SQL
- Health insurance
Quick Apply
Service Desk Analyst
Clinical Health Network —Remote
- $54,000 - $78,000 a year
- Full-time
- Computer Science
- Mid-level
- Analysis skills
- Health savings account
- AD&D insurance
Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Support Analyst
Wellspring —Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
4d
Service Desk Analyst I - 3rd Shift
Core BTS —Remote
- $21 - $23 an hour
- Full-time
- Fair chance
- 2 years
- Communication skills
- Paid training
- Paid holidays
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Integration Support Analyst
Barrett Distribution Centers —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
9d
Customer Care Center Analyst Level I
PassTime —Remote
- $21.50 - $23.00 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- In-person
- Health insurance
- 401(k) matching
Service Desk Analyst - 2nd Shift
Core BTS —Remote
- $21 - $23 an hour
- Full-time
- Research
- Mid-level
- Fair chance
- Paid training
- Paid holidays
Technical Support Analyst (Fr-Tu 11:30a-8:00p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Senior Technical Support Analyst
Journal Technologies —Remote
- $72,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- JavaScript
- Paid holidays
- Health insurance
Quick Apply
Technical Product Analyst I
Deluxe —Remote
- $20 - $24 an hour
- Email
- 18 years or older
- In-person
- 1 year
- Employee stock purchase plan
- Disability insurance
12d
Service Support Analyst - Medicaid Provider Relations
Software Technology Inc —Remote
- HIPAA
- Mid-level
- Bachelor's degree
Quick Apply
IT Service Desk Support Analyst-Level 1- Operations Support Mgr
TELUS Agriculture & Consumer Goods —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply

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tech support analyst jobs near remote

Technical Support Analyst

Simbe Robotics
Remote

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Job Details

Full-time
$72,000 - $83,000 a year

Qualifications

Technical documentation
Computer hardware
Data interpretation
Technical writing
AI-driven automation

Full Job Description

Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory and make data-driven decisions.

Position Overview

Simbe is seeking a Technical Support Analyst with strong technical depth to investigate and resolve customer issues across our robotic and software systems. This role is a direct contributor. The expectation is to resolve a meaningful share of incoming issues, not route them. You will work with internal diagnostics, telemetry, system logs, and monitoring tools to diagnose problems at their root, and collaborate with Engineering and Operations to close them.

As other team members focus on building and improving Simbe's support processes and infrastructure, this role will be a key contributor to the quality and capacity of the support team, helping shape how investigations are run and creating leverage through tooling and documentation.

Simbe expects team members to use automation and AI tooling to multiply their impact. We hire people who continuously eliminate manual work through scripting, tooling, and AI-assisted workflows.

Responsibilities

Customer Issue Investigation and Resolution Investigate and resolve incoming customer issues using internal diagnostics, system data, logs, and support tooling. Analyze issues related to robot operation, scan quality, data accuracy, CV pipeline outputs, and system performance. Drive issues through to resolution, not just triage.
Technical Troubleshooting Reproduce and analyze reported issues with rigor. Gather relevant data and diagnostic context. Work with Engineering and Operations to resolve issues that require cross-functional input, and provide thorough documentation when escalating.
Automation and Workflow Tooling Build scripts, automations, or lightweight tools to accelerate investigation workflows, automate recurring analysis tasks, and reduce manual effort across the support function. Use AI tools and agents as core parts of the investigation and analysis workflow.
Pattern Identification and Systemic Issues Identify recurring issues and systemic failure patterns across the customer base. Surface these to Engineering and Product with clear data and context. Contribute to reducing issue recurrence through improved documentation, detection, and escalation.
Support Operations and Documentation Contribute to internal support documentation, runbooks, and escalation procedures. Help maintain and improve the operational processes that enable the team to scale.
Cross-Team Collaboration Collaborate with Engineering, Product, and Operations in a remote-first environment. Provide detailed investigation context when escalating. Help internal teams understand customer-facing issue patterns.

Qualifications

Bachelor's degree or equivalent practical experience
Demonstrated technical troubleshooting ability for hardware, software, or systems
Ability to analyze telemetry data, logs, and operational metrics to diagnose root causes
Experience using scripting (Python, SQL, bash, or similar) or automation tools to reduce manual work
Demonstrated ability to use AI tools and agents to accelerate investigation and analysis workflows
Strong analytical thinking and methodical approach to problem-solving
Excellent written communication — ability to document clearly and communicate technical findings to non-technical stakeholders
Comfortable learning new systems and tooling quickly

Preferred Qualifications

Experience in technical support, customer support, or technical operations
Familiarity with Jira Service Management or similar ticketing systems
Exposure to robotics, autonomous systems, IoT, or computer vision
Experience building internal tooling or workflow automation for support or operations functions
Interest in and comfort with AI-assisted tooling as a core part of day-to-day work

What We're Looking For

A technically capable resolver — someone who wants to understand systems deeply and build the tooling to investigate and detect issues faster. The role is not primarily about ticket volume; it is about investigation quality, systemic thinking, and continuous improvement of how Simbe supports its customers.

The base salary offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including equity compensation, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.

Simbe Values: R. E. T. A. I. L.

Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.

Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative - We are bold and innovative, with an intense focus on product design and user experience.

Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

tech support analyst jobs in remote

Technical Support Analyst

EHR Helpdesk Analyst- REMOTE

IT Support Analyst (West Coast)

Service Desk Analyst

Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]

Support Analyst I (Remote)

Technical Support Analyst (Su-Th 9:00a-5:30p)

Support Analyst

Service Desk Analyst I - 3rd Shift

Technical Service Desk Analyst - PT (Remote)

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

Integration Support Analyst

Customer Care Center Analyst Level I

Service Desk Analyst - Remote (After Hours)

Service Desk Analyst - 2nd Shift

Technical Support Analyst (Fr-Tu 11:30a-8:00p)

Senior Technical Support Analyst

Technical Product Analyst I

Service Support Analyst - Medicaid Provider Relations

IT Service Desk Support Analyst-Level 1- Operations Support Mgr

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