Top 109 Technical support analyst Jobs in Remote

IT Tech Support - Tier 1 Analyst
Effortless Office —Remote
- $18 - $20 an hour
- Full-time
- Remote
- Windows
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Technical Support Analyst
Tradepoint Systems —Remote
- Email
- Remote
- Mid-level
- 2 years
- Communication skills
- Work from home
Technical Support Analyst - Contract to Hire
Simbe Robotics —Remote
- $6,000 - $7,000 a month
- Contract
- Remote
- Mid-level
- SQL
- Analysis skills
IT Operations Support Analyst Tier 1
Cellular Sales Verizon Authorized Retailer —Remote
- Full-time
- No high school diploma
- Research
- Mid-level
Quick Apply
Technical Analyst
Rochester Software Associates, Inc. —Remote
- Remote
- 5 years
- Mid-level
- Experience equivalent to degree accepted
3d
Senior Support Analyst (Triage)
General Dynamics Information Technology —Remote
- $108,800 - $147,200 a year
- Remote
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Paid holidays
- 401(k) matching
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Client Support Analyst
BlueMatrix —Remote
- Full-time
- Remote
- Salesforce
- SQL
- Linux
- Health insurance
- Referral program
7d
Deskside Support Analyst
News Corp —Remote
- $40,000 - $50,000 a year
- Email
- Computer Science
- Research
- Mid-level
- Health insurance
5h
Oracle Fusion Support Analyst
Domino Printing Sciences —Remote
- Oracle
- English
- Mid-level
14h
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- 401(k) matching
Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
Quick Apply
Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Learner Support Analyst (Contract, Remote)
CapeTalent —Remote
- $20 - $30 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Continuous improvement
Quick Apply
Service Desk Analyst
Clinical Health Network —Remote
- $54,000 - $78,000 a year
- Full-time
- Computer Science
- Mid-level
- Analysis skills
- Health savings account
- AD&D insurance
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Support Analyst
Gorilla —Miami, FL
- Full-time
- Remote
- Mid-level
- Travel
- APIs
- Health insurance
- Paid time off
17h
Customer Support Analyst, Tier I
Agfa —Remote
- Remote
- Computer Science
- Mid-level
- Windows

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technical support analyst jobs near remote

IT Tech Support - Tier 1 Analyst

Effortless Office -
Remote

Quick Apply

Job Details

Full-time
$18 - $20 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Microsoft Certified: Azure Fundamentals

Full Job Description

About Us:

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

About the Role:

The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over the phone. It is paramount that this role is passionate about providing quality support for end users, follows proper SOPs, and is tenacious in finding solutions.

Location: Remote
Shift: Sunday - Thursday 6:00 am - 3:00 pm pacific
Hourly Rate: $18 - $20 per hour
Bonus: This position is eligible for monthly bonuses
Benefits:

Health, dental, and vision insurance
401K + employer match
Paid time off and holidays
Opportunities for career growth and development
Formal and structured mentorship
Training and certification support

Responsibilities:

Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals.
Assist with basic software installations, updates, and patches.
Support client onboardings by creating new user accounts and spin up their VMs.
Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly.
Identify complex issues that cannot be resolved at the Tier 1 level and escalate, while ensuring smooth communication with the client and appropriate hand-off.
Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference.
Provide timely updates to clients on ticket status and resolution progress. Maintain a positive, professional attitude during all client interactions.
Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips.

Qualifications:

High School diploma or equivalent (Degree preferred)
1-2 Years of IT, Help Desk and/or MSP experience
Required Certifications: O365 Fundamentals and Azure Fundamentals
Preferred Certifications: VMware Certified Associate (VCA) and CompTIA A+
Excellent inter-personal skills; as good with people as you are with computers
Experience providing phone support; with strong awareness of positive phone etiquette
Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
Experience with basic networking including wireless, wired, security and basic design
Experience with Office 365 administration, Azure AD, and VMWare

Why Join EO?
At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.

We are aligned through our core values and seek employees that embody these:

Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.
CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.
Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.
Efficiency – we maximize output and minimize wasted time, effort, and resources.
Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.
Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.
Merit – we recognize and reward talent, hard work, and the pursuit of excellence.

Inclusion & Equal Opportunity Employment
Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

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Refine Your Search

technical support analyst jobs in remote

IT Tech Support - Tier 1 Analyst

Technical Support Analyst

Technical Support Analyst - Contract to Hire

IT Operations Support Analyst Tier 1

Technical Analyst

Senior Support Analyst (Triage)

Remote Service Desk Analyst or IT Technical Support Analyst

Client Support Analyst

Deskside Support Analyst

Oracle Fusion Support Analyst

Service Desk Analyst - Remote (After Hours)

Technical Support Analyst (Su-Th 9:00a-5:30p)

EHR Helpdesk Analyst- REMOTE

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

Application Support Analyst I (Remote Position)

Learner Support Analyst (Contract, Remote)

Service Desk Analyst

Service Desk Analyst

Support Analyst

Customer Support Analyst, Tier I

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