Top 68 technical support supervisor Jobs in remote

IT Support Supervisor
IronOrbit —Remote
- $80,000 - $90,000 a year
- Full-time
- Remote
- 7 years
- Sales
- Research
Customer Support Manager-Tier 2 (Austin, TX)
Accruent —Remote
- $76,700 - $128,100 a year
- Remote
- 5 years
- Mentoring
- Organizational skills
5d
Customer Success Manager, Merchant Services
Versapay —Remote
- $80,000 - $90,000 a year
- Full-time
- Remote
- Marketing
- 5 years
- Bachelor's degree
Quick Apply
Supervisor, Technical Support (Weekend Days)
Symbotic —Remote
- $87,000 - $119,900 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
- Disability insurance
- Health insurance
Technical Customer Service Manager
AppMySite —Remote
- Full-time
- Remote
- 8 years
- Mentoring
- Senior level
AI Support Operations Supervisor (all)
1NCE —Remote
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Customer Service Manager
INNIO —Remote
- Remote
- Oracle
- Microsoft Outlook
- English
Quick Apply
Manager, Technical Support
Payroc —Remote
- $75,000 - $95,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
1d
Support Manager
Hitapps —Remote
- Full-time
- Remote
- 1 year
- Communication skills
- Entry level
Technical Product Delivery Manager
Leverege —Remote
- Full-time
- Remote
- Computer Science
- Mid-level
- Product management
Product Implementation Manager - Billing/RCM
Healthcare Systems and Technologies, LLC —Remote
- Full-time
- Remote
- Up to 50% travel
- Public speaking
- Research
- Paid parental leave
- Paid holidays
Quick Apply
Manager, Training and Enablement
Arcadia.io —Remote
- $105,000 - $145,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Senior level
Contract Writing System Service Desk Manager
Logistics Management Institute —Remote
- $115,000 - $160,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Agile
ServiceTitan Implementation & Training Manager
Wheelhouse —Remote
- $60,000 - $80,000 a year
- Full-time
- Remote
- 3 years
- Continuous improvement
- Senior level
Quick Apply
1d
Manager, Technical Support Engineering - East
Tines —Remote
- $130,000 - $145,000 a year
- Remote
- Mentoring
- US work authorization
- Scripting
Technical Customer Success Manager
Nice —Remote
- Remote
- 3 years
- Senior level
Escalation Manager
AppZen —Remote
- Full-time
- Hybrid work
- Continuous improvement
- Product management
- Senior level
Customer Support Manager
Blackbaud —Remote
- $77,700 - $104,500 a year
- Weekends as needed
- Remote
- 3 years
- Senior level
- Leadership
- Health insurance
- Dental insurance
7h
Customer Support Manager - Americas
Tomra —Irvine, CA
- $110,208 - $137,760 a year
- Full-time
- Remote
- 8 years
- Driving
- Travel
- Paid parental leave
- Health insurance
Quick Apply
13d
Staff Customer Success Manager, Majors (Financial Services)
Chainguard —Remote
- Up to $200,000 a year
- Remote
- Product management
- Fair chance
- Senior level
- Paid parental leave
- Health insurance
14d

I want to receive the latest job alert for technical support supervisor in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support supervisor jobs near remote

IT Support Supervisor

IronOrbit -
Remote

Apply Now

Job Details

Full-time
$80,000 - $90,000 a year

Qualifications

Customer communication
High school diploma or GED
IT department experience

Full Job Description

Description

Supervises the day-to-day operations of the IT Services Support Team. Identifies, researches, & resolves complex technical problems by coaching Level I/II teams and escalating incidents to Engineering team. Creates and maintains support documentation & adheres to department processes & procedures (SOP’s). Documents, tracks, & monitors problems through the CRM to ensure customer Service Level Agreements (SLAs) are met. Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction.

This position will work a standard schedule of Monday - Friday from 11:00AM - 8:00PM EST, with some exceptions to this schedule on an as-needed basis.

Key Responsibilities

Employee Supervision

Assist Managers with Setting Task Assignments & Priorities for Level I/II
Actively Rotate Between Team/Queues – coaching/escalating for Level I/II
Leading Team by Example – model behaviors & work practices
Assist with Onboarding new hires & Cross-Training of Level I/II
Assist Managers with Maintaining Staff Scheduling
Success is measured against team performance % of ticket escalations

CRM Management

Actively Manage Issue Escalations during shift
Provide Daily Shift Change Status Reports to Manager
Review all open tickets with Manager in CRM during shift & assist with resource assignments when necessary
Route unassigned tickets & act as liaison between receptionists & technician pool
Success is measured against team performance % of ticket reopens

Customer Management

Meeting customer SLA’s
Follow-up If Necessary or to Build Relationship
Issue Survey and Drive Response Rate
Review relationship & provide Sale Lead Opportunities when possible
Success is measured against team performance % SLA compliance

Skills, Knowledge & Expertise

Education:

o Preferred - Associate’s degree in Information Technology or a related field

o Mandatory - High School diploma or equivalent

Minimum Experience:

o 7+ years of experience in IT working as a lead/senior IT support role or engineer

Certifications:

o Minimum (2): A+, Network+, Server+, Security+, etc…

o Minimum (1): MCSE, CCENT/CCT, VCP6

Expertise:

Strong diverse technical background showing progressive growth in responsibilities and duties including team lead/mentoring
Technical Skills must exceed that of Level I and Level II support staff.
Experience and able to present examples of leading teams & empowering team members to achieve professional growth
Highly self-motivated & directed
Keen attention to detail
Proven analytical and problem solving abilities
Ability to effectively prioritize and execute tasks in a high pressure environment
Exceptional customer service orientation
Strong oral and written communication skills

Working Conditions

Monitoring the CRM support queue over the weekend to make sure tickets are being handled as expected. Job requires occasional after hour and weekend escalation management and support. Client onsite work could be required on a project or emergency basis.

About IronOrbit

At IronOrbit, we're more than just a technology company - we're a fully integrated Information & Communications Technology partner. As a Specialized Cloud Services Leader, we're dedicated to helping businesses across major industries and verticals plan, deploy, and fuel their digital transformations.

IronOrbit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. IronOrbit is committed to a diverse and inclusive workplace.

Apply Now

Refine Your Search

technical support supervisor jobs in remote

IT Support Supervisor

Customer Support Manager-Tier 2 (Austin, TX)

Customer Success Manager, Merchant Services

Supervisor, Technical Support (Weekend Days)

Technical Customer Service Manager

AI Support Operations Supervisor (all)

Customer Service Manager

Manager, Technical Support

Support Manager

Technical Product Delivery Manager

Product Implementation Manager - Billing/RCM

Manager, Training and Enablement

Contract Writing System Service Desk Manager

ServiceTitan Implementation & Training Manager

Manager, Technical Support Engineering - East

Technical Customer Success Manager

Escalation Manager

Customer Support Manager

Customer Support Manager - Americas

Staff Customer Success Manager, Majors (Financial Services)

I want to receive the latest job alert for technical support supervisor in remote

Related Searches

Explore jobs in more locations

Description

Key Responsibilities

Skills, Knowledge & Expertise

Working Conditions

About IronOrbit

Job Seeker Tools

Employer Tools

Browse

Stay Connected