Top 2023 Telecommute technical support representative Jobs in Remote

Technical Support Specialist
Applied Adhesives —Remote
- $100,000 - $110,000 a year
- Remote
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
11d
Technical Support Representative
Foundant Technologies Inc. —Remote
- $0 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Travel
- Paid time off
Customer Support Representative
ibynd —Remote
- $25 an hour
- Part-time
- Remote
- Google Workspace
- Mid-level
- 2 years
Quick Apply
Technical Support Representative - Remote
BigCommerce —Remote
- $19 - $21 an hour
- Weekends as needed
- Remote
- Mid-level
- Communication skills
- HTML
Customer Support Representative
PeopleJoy —Remote
- $48,000 - $58,000 a year
- Full-time
- Remote
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Technical Support Representative
Lifted, an Upwork Company™ —San Francisco, CA
- Contract
- Remote
- Computer literacy
- Mid-level
Quick Apply
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Customer Support Associate - Depositions
Filevine —Remote
- $61,000 - $72,000 a year
- Full-time
- Remote
- Mid-level
- Time management
- Disability insurance
- Health insurance
Technical Support Specialist
RIB Software GmbH —Remote
- Full-time
- Remote
- Background check
- Azure
- Computer Science
Customer Support Representative
Wealthbox —Remote
- Email
- Remote
- Mid-level
- No travel
- Communication skills
- Health insurance
- 401(k)
Claims EDI Helpdesk Support
RADcube —Remote
- Full-time
- Remote
- Background check
- High school diploma or GED
- 1 year
9d
Customer Support Representative
Vector Security, Inc. —Gainesville, VA
- $15.41 - $24.58 an hour
- 10 hour shift
- Remote
- High school diploma or GED
- Conflict management
- In-person
- AD&D insurance
- Disability insurance
Technical Support Representative I (Remote)
HME Hospitality and Specialty Comm —Carlsbad, CA
- $19 - $21 an hour
- Weekends as needed
- Remote
- Computer literacy
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Assistant Technical Support Representative
Ferguson Enterprises, LLC —Richmond, VA
- $17.36 - $27.76 an hour
- Full-time
- Remote
- Research
- Residential
- Java
- Paid parental leave
- Health insurance
4d
REMOTE - Call Center Representative
Ivy Hall —Remote
- $18 - $20 an hour
- Weekends as needed
- Remote
- Bilingual
- Ability to sit for extended periods
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
4d
Technical Support Engineer 2
Enlyte —Remote
- $25.00 - $31.25 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Research
- Health savings account
- AD&D insurance
11d
Inbound Call Center Representative
AnswerNet Remote —Remote
- $16 an hour
- Full-time
- Remote
- Background check
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
4d
Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Customer Care Representative
World Travel Holdings Inc —Remote
- $15 an hour
- Weekends as needed
- Remote
- Communication skills
- Entry level
- Paid training
- Paid holidays
13d
Customer Success Representative
Moultrie —Remote
- $19 an hour
- Weekends as needed
- Remote
- Mid-level
- High school diploma or GED
- Phone etiquette
Quick Apply
6d

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Technical Support Specialist

Applied Adhesives -
Remote

Quick Apply

Job Details

$100,000 - $110,000 a year
11 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication
High school diploma or GED

Full Job Description

About APPLIED Adhesives:

We have you covered.

Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered.

With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we’re not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company.

We have countless victories that we could celebrate, but we’re more interested in looking forward than back. We’ve collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner.

Come join us!

The Role:

The Technical Support Specialist is responsible for triaging customer issues across multiple OEM equipment platforms, providing remote troubleshooting, and coordinating service actions across field service, manufacturing, and engineering teams.

This role is accountable for owning customer issues from intake through resolution, with a focus on resolving problems remotely, reducing unnecessary field dispatches, and ensuring a seamless transition to on-site service when required. The position also plays a key role in identifying recurring issues, improving internal processes, and driving training and quality improvements across the organization.

This is a remote position, only candidates who currently live in the U.S. will be considered.

Key Responsibilities:

Serve as the primary point of contact for inbound equipment-related customer issues.
Gather structured, accurate information to define the problem and log cases/service requests.
Own issues from initial intake through resolution or escalation.
Diagnose and resolve equipment issues remotely whenever possible.
Provide real-time support to field technicians during active service events.
Reduce unnecessary dispatches by improving first-time remote resolution.
Coordinate with Field Service, Manufacturing, Engineering, and Parts teams based on issue type.
Escalate issues appropriately with clear documentation and defined next steps.
Ensure smooth handoff when transitioning from remote support to on-site service.
Accurately document troubleshooting steps, findings, and resolutions in CRM systems.
Maintain clean, structured data to support service history and future diagnostics.
Capture key details required for effective work order creation and execution.
Identify recurring issues, failure patterns, and knowledge gaps across equipment types
Flag opportunities related to: Training needs, Aftermarket/service opportunities, Manufacturing or warranty-related quality issues.
Develop and organize internal training based on trends observed in the field.
Research equipment issues and build structured training content for technicians and support teams.
Support ongoing improvement of technical knowledge across the organization.
This role supports a variety of industrial equipment, with frequent interaction involving: Packaging End-of-Line(EOL) Equipment (In-house & external OEMs), Industrial &
Construction Equipment, Automotive & Advanced Fluid Dispensing Equipment, Parts & Warranty Diagnosis.
Issue types and OEM involvement will vary day-to-day, requiring adaptability and strong problem-solving skills.

You Are Ideal for This Role If You:

Have a bias for action and like to take initiative.

Are a team-player but also work well independently.

Have the willingness to learn and are personally driven to succeed.

Physical Requirements:

Must be able to remain in a stationary position.

Constantly operates a computer and other office productivity machinery.

Able to communicate information and ideas so others will understand.

Experience and Qualifications:

High School Diploma required. Bachelor’s or Associate’s degree preferred.
Ability to manage a high volume of mixed-complexity issues (simple to highly technical).
Strong ownership mindset—this role is responsible for driving resolution, not just routing calls.
Comfort working through ambiguity across multiple equipment types and OEMs.
Clear communication when dealing with frustrated customers or time-sensitive issues.
Willingness to continuously learn equipment, systems, and troubleshooting processes.
Travel for in-person training on a regular basis.
Experience in technical support, field service, or industrial equipment environments preferred.
Familiarity with CRM or field service platforms (e.g., Salesforce, ServiceMax) preferred.
Mechanical or electrical troubleshooting aptitude preferred.
Experience supporting technicians or coordinating service work preferred.

Why Work for Us:

Medical, Dental and Vision Benefits

401k Match

Flexible and Team-Oriented work environment

Generous PTO policy

Tuition Reimbursement

Employee Assistance Program

Career and talent development opportunities as well as opportunities for personal growth

Leading with Integrity, Collaboration, and Passion

In today’s dynamic business landscape, these core values serve as the compass guiding our actions and decisions. Whether it’s demonstrating leadership, fostering collaboration, igniting passion, upholding integrity, or maintaining a relentless customer focus, these principles shape our mission, vison and values, and drive our commitment to excellence.

Our Core Values:

Leadership

We are the leaders we wish to follow at work and in our communities.

Collaborative

One team delivering exceptional value and service.

Passion

We enthusiastically pursue excellence.

Integrity

We choose to be ethical and trustworthy.

Relentless Customer Focus

Our customers are at the heart of everything we do.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typical work is in a climate-controlled environment requiring regular use of computer and electronic equipment.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Quick Apply

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