Top 332 Tier 1 tech support Jobs in Remote

IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
13d
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
4d
Technical Support Agent
PAR —Remote
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
EUS Support Specialist
eSkillz Corp —Remote
- Weekends as needed
- Remote
- Public speaking
- English
- Research
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Customer Service Technician (FST Tech)
Whisker Labs —Remote
- $50,000 - $54,000 a year
- Weekends as needed
- Mid-level
- Continuous improvement
- Travel
- Dental insurance
- Vision insurance
Quick Apply
IT Support Coordinator
Vida Health —Remote
- $70,000 - $80,000 a year
- Full-time
- Remote
- Google Workspace
- HIPAA
- Mid-level
Senior Help Desk Technician
Marathon Health —Remote
- $30 - $35 an hour
- Full-time
- 5 years
- HIPAA
- Mentoring
Technical and Customer Experience Advisor - Work From Home - US
Transcom —Remote
- From $17.31 an hour
- Overtime
- Remote
- 18 years or older
- English
- Research
- Health insurance
- Dental insurance
Administrative Coordinator
Guardian HR, Inc. —Remote
- $23 - $26 an hour
- Full-time
- Inventory management
- Research
- Mid-level
- Health insurance
- Dental insurance
6d
Remote Outbound Sales Development Representative
LeadClarify —Remote
- $3,500 - $7,000 a month
- 8 hour shift
- Remote
- English
- Mid-level
- 1 year
- Work from home
- Opportunities for advancement
Quick Apply
2d
Customer Retention Specialist (Tier 1)
Retention Express —Remote
- $0 a year
- Full-time
- Remote
- Spanish
- English
- Communication skills
Quick Apply
Customer Support Analyst, Tier 1
Agfa —Remote
- Remote
- Computer Science
- Mid-level
- Windows
Staff ML Software Engineer
Indeed —Remote
- $140,000 - $293,000 a year
- Full-time
- Computer science
- 3 years
- Military encouraged
- Paid parental leave
- Paid holidays
Quick Apply
Studio Data Administrator
21Tech —Remote
- Up to $40 an hour
- Remote
- Mid-level
- SQL
- Data entry
Distinguished Engineer, AI
Indeed —Remote
- $230,000 - $481,000 a year
- Full-time
- Computer science
- Military encouraged
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
Quick Apply
Service Desk Technician
Govcio LLC —Kiln, MS
- $24.97 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Entry level
Utility Billing Customer Support Specialist (Tier 1)
Black Mountain Software —Polson, MT
- $38,000 - $55,000 a year
- 8 hour shift
- Remote
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health savings account
- Paid holidays
Quick Apply
5d
MORTGAGE LOAN OFFICER (200BPS)
Modern Valley Home Loans LLC —Virginia
- $60,000 - $500,000 a year
- Urgently hiring
- Remote
- Mid-level
- Communication skills
- Work from home
- Opportunities for advancement
Quick Apply
8d
MORTGAGE LOAN OFFICER (200BPS)
Modern Valley Home Loans LLC —Alabama
- $60,000 - $500,000 a year
- Urgently hiring
- Remote
- Mid-level
- Communication skills
- Work from home
- Opportunities for advancement
Quick Apply
8d

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IT Help Desk Technician

Darkhorse Tech -
Remote

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Job Details

Full-time
$40,000 - $45,000 a year
13 days ago

Qualifications

Live chat
Post-sales product instruction
Telecommunications network device configuration
Computer science
Customer relationship building
Email customer support
Technical support via phone
Bachelor's degree in information technology
Computer Science
Network communication equipment reconfiguration
IT user and group management
Phone communication
Hardware maintenance
Windows
Incident Escalation
Printer (troubleshooting support)
User training (technical support)
Managing clients in a customer support role
Firewall configuration
Bachelor's degree
Wireless communication system operation
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Hardware configuration
Customer relationship management
Vendor communication
Technical customer support for office equipment
macOS

Full Job Description

About Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with it's clients.

Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients nationwide and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

About You

Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.

You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can't you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.

Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

Help Desk Technician Summary

As a Help Desk Technician, you will assist clients with technical issues via phone, email, and chat. You will build relationships with clients and help them find solutions while providing exceptional customer service. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.

Responsibilities

Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Communicate with vendors to request service, update, and resolve open tickets
Adhere to established methods for responding to and documenting support requests
Perform maintenance tasks on end user devices
Provide ongoing user training and self-fix solutions to clients
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Handle technical requests such as password resets, drive mapping, and user accounts setup
Provide limited Saturday coverage as part of an on-call rotation schedule
Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Qualifications and Skills

Excellent verbal and written communication skills
Proven time management skills
Proven reliability and the ability to work independently
Excellent customer service skills
Problem solving and troubleshooting skills
1-2 years of tech support experience is preferred
1-2 years of customer service experience
Bachelor's degree in Information Technology or Computer Science is preferred

Hours - Monday through Friday, 7:00am to 4:00pm EST; Rotating Saturday shift

Quick Apply

Refine Your Search

tier 1 tech support jobs in remote

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Service Desk Technician

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MORTGAGE LOAN OFFICER (200BPS)

MORTGAGE LOAN OFFICER (200BPS)

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