Top 47 Vendor management bpo Jobs in Remote

Complaint Analyst
Bakkt —Remote
- Full-time
- Remote
- Background check
- Pass drug screening
- Analysis skills
Quick Apply
12d
BPO Manager
ClearStar —Remote
- Full-time
- Remote
- Background check
- 3 years
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Payment Workflow Specialist I - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- Quality control
- 401(k)
Quick Apply
Posting Specialist I - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- Quality control
- 401(k)
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CX Vendor Manager Lead
Roadie —Remote
- Remote
- Google Workspace
- 5 years
- Mentoring
- 401(k) matching
- Flexible schedule
HR Generalist / Payroll Specialist | BPO
PARA CONSULTING —Remote
- $0 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Analyst, BPO
Verint Systems Inc. —Remote
- Full-time
- Background check
- Pass drug screening
- Mid-level
2d
Invoice to Cash (I2C) Global Process Leader - US Remote
Henry Schein, Inc. —Remote
- $184,000 - $263,000 a year
- Full-time
- Remote
- 7 years
- Public speaking
- Finance
- Paid parental leave
- Health insurance
Record to Report (R2R) Global Process Leader - US Remote
Henry Schein, Inc. —Remote
- $184,000 - $263,000 a year
- Full-time
- Remote
- 7 years
- Public speaking
- Master's degree
- Paid parental leave
- Health insurance
Senior Director, Procure to Pay (P2P) Global Process Leader - US Remote
Henry Schein, Inc. —Remote
- $184,000 - $263,000 a year
- Full-time
- Remote
- 7 years
- Public speaking
- Master's degree
- Paid parental leave
- Health insurance
Global Head of Human Resources
Compass Experience Labs —Remote
- Full-time
- Remote
- Senior level
- Leadership
Quick Apply
6d
Program Manager, Vendor Management Operations
Oscar Health —Atlanta, GA
- $100,602 - $132,040 a year
- Overtime
- Remote
- Mid-level
- 4 years
- Paid parental leave
- Paid holidays
Quick Apply
8h
Director of BPO Field Operations (100% Remote)
ClearCaptions, LLC —Remote
- $172,000 - $187,000 a year
- Remote
- 5 years
- Bachelor's degree
- Travel
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7h
Director, Total Rewards
Intelogix —Remote
- $95,000 - $175,000 a year
- Full-time
- Remote
- 7 years
- HIPAA
- Office
- Paid holidays
- Health insurance
Principal Consultant – Healthcare Transformation Advisory
Information Services Group —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- 8 years
Quality Enablement Manager - Sales (100% Remote)
ClearCaptions, LLC —Remote
- $83,000 - $96,000 a year
- Call employer
- Remote
- Microsoft Office
- 3 years
- Analysis skills
Quick Apply
Online Business Manager
Rapsys Technologies —Remote
- Full-time
- Remote
- English
- Research
- Mid-level
- Health insurance
Manager – Measurement Business Process Optimization
ONEOK —Remote
- $128,000 - $192,000 a year
- Full-time
- Remote
- Basic math
- Research
- Finance
Manager, CX BPO, WFM & Programs
Rent the Runway —New York, NY
- $87,200 - $109,000 a year
- Weekends as needed
- Remote
- Office
- Travel
- Senior level
- Paid parental leave
- Dental insurance
Quick Apply
14d
Treasury Services Specialist
Allied Benefit Systems —Chicago, IL
- $23 - $24 an hour
- Full-time
- Remote
- Microsoft Access
- Customer service
- Mid-level
- Disability insurance
- Health insurance

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vendor management bpo jobs near remote

Complaint Analyst

Bakkt -
Remote

Quick Apply

Job Details

Full-time
12 days ago

Qualifications

Financial services customer support
Reporting and dashboarding tools
Managing clients in a customer support role
Customer support

Full Job Description

Powering the next generation of global finance

About Us

Founded in 2018, Bakkt, Inc. is a regulated financial technology company building infrastructure for the future of finance. Bakkt's platform serves financial institutions, fintechs, and consumer finance products — providing the compliance, security, and scale required to deliver trusted financial services at a global level. Through its core business pillars, Bakkt powers institutional-grade trading capabilities, AI-enabled programmable finance, and cross-border payment infrastructure.

Position Summary

Complaint Analyst sought for end-to-end customer complaint management within a growing Neobank. Core function involves investigating complaints, identifying root cause, supporting regulatory reporting, and ensuring fair, compliant customer outcomes in collaboration with the Complaint Manager, BPO partners, and cross-functional teams.

Key Responsibilities

Intake & Case Management: Log, validate, and categorize all incoming complaints (support, social media, executive, and regulatory agencies like CFPB). Prioritize cases based on risk, impact, and SLA.
Investigation & Resolution: Conduct detailed investigations for L1 and L2 support cases (reviewing transaction history and support notes), coordinating resolution development with internal/BPO teams. Escalate complex or high-risk matters.
Root Cause Analysis: Identify systemic drivers (product issues, process gaps, CX breakdowns), track recurring issues, and partner with Operations, Product, and Engineering for improvements.
Reporting & Documentation: Prepare regulatory reports, internal dashboards, and audit documentation in adherence to Reg E, UDAAP, and CFPB requirements. Ensure all complaint records are complete, accurate, and audit-ready.
Data Analysis: Analyze complaint data to identify trends by category, product, or channel, informing process and customer experience enhancements.
Governance & Process: Participate in governance cadence, including Weekly Complaint Operations Reviews, to drive continuous improvement.

Qualifications

Required Experience: 5+ years in customer support, complaints, or operations analysis (financial services/fintech required). Location: US Remote (ideally EST).
Skills: Strong analytical, investigative, and documentation skills. Ability to interpret policies. Experience with case management and data analysis tools (Excel, dashboards).
Preferred Qualifications: Familiarity with regulatory complaint processes (CFPB), fraud/disputes/payment operations, BPO/vendor environments, and compliance/risk functions.

Bakkt is devoted to having diversity in its workforce and is proud to be an equal opportunity employer. Bakkt does not make any employment decisions based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity or any other characteristic protected by law. Must successfully pass a post-offer background check and drug screen.

California Candidate Privacy Notice
Before submitting your application, please review Bakkt's California Candidate Privacy Notice and Notice at Collection, which explains how Bakkt collects, uses, retains, and discloses applicant and candidate personal information during the recruiting process. The notice is available here: https://bakkt.com/candidate-privacy/

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Refine Your Search

vendor management bpo jobs in remote

Complaint Analyst

BPO Manager

Payment Workflow Specialist I - Digitech - Remote

Posting Specialist I - Digitech - Remote

CX Vendor Manager Lead

HR Generalist / Payroll Specialist | BPO

Analyst, BPO

Invoice to Cash (I2C) Global Process Leader - US Remote

Record to Report (R2R) Global Process Leader - US Remote

Senior Director, Procure to Pay (P2P) Global Process Leader - US Remote

Global Head of Human Resources

Program Manager, Vendor Management Operations

Director of BPO Field Operations (100% Remote)

Director, Total Rewards

Principal Consultant – Healthcare Transformation Advisory

Quality Enablement Manager - Sales (100% Remote)

Online Business Manager

Manager – Measurement Business Process Optimization

Manager, CX BPO, WFM & Programs

Treasury Services Specialist

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