Top 39 Vice president client success Jobs in Remote

VP of Customer Experience
Workiva —Remote
- $231,800 - $301,200 a year
- Full-time
- 11+ years
- Senior level
- Analytics
- 401(k) matching
Vice President, Client Success
SS&C Technologies —New York, NY
- $190,000 - $230,000 a year
- Online Application
- Remote
- 11+ years
- Master's degree
- Bachelor's degree
- Paid holidays
- Health insurance
9d
Regional Vice President, Customer Success (Eastern US)
Edmentum —Philadelphia, PA
- $180,000 - $190,000 a year
- Remote
- Up to 50% travel
- Analysis skills
- Presentation skills
- Paid holidays
- Health insurance
Quick Apply
Vice President of Customer Service
AppJaxx —Remote
- Full-time
- Remote
- Management
- Senior level
Quick Apply
Vice President, Customer Strategy, AI & Transformation
ABC Fitness —Austin, TX
- $190,000 - $210,000 a year
- Full-time
- Remote
- 11+ years
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
11d
VP, Customer Success
Access Information Management —Peabody, MA
- $190,000 - $210,000 a year
- Remote
- Analysis skills
- Senior level
- Leadership
Quick Apply
Senior Vice President, Client Delivery
Ventra Health, Inc. —Remote
- Full-time
- Remote
- Microsoft Outlook
- Basic math
- Master's degree
- Referral program
Vice President of Customer Support and Professional Services
GrowthZone —Remote
- Remote
- 7 years
- Senior level
- Leadership
Quick Apply
Vice President, Customer Success
Zeta Global —New York, NY
- $180,000 - $185,000 a year
- Remote
- Computer Science
- Marketing
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
VP of Client Implementation & Integration Revenue Cycle (Remote)
Coronis Health —Ballwin, MO
- $200,000 - $225,000 a year
- Full-time
- Remote
- 11+ years
- Master's degree
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
VP of Client Success
First Due —Remote
- $200,000 - $225,000 a year
- Email
- Remote
- Background check
- 8 years
- Criminal background check
- Health savings account
- Health insurance
VP of Client Success
Pyxl —Nashville, TN
- $130,000 - $155,000 a year
- Full-time
- Remote
- 18 years or older
- Senior level
- Under 1 year
- Health savings account
- Health insurance
Vice President of Implementation and Client Growth
Alacrity Claims Solutions, LLC —Remote
- $110,000 - $140,000 a year
- Full-time
- Bachelor of Science
- Basic math
- Business development
Quick Apply
VP, Enterprise Client Success
Array —Remote
- $200,000 a year
- Full-time
- Remote
- Continuous improvement
- Senior level
- Leadership
- Commuter assistance
- Health insurance
VP of Client Success
Better Car People —Monroe, NC
- Remote
- Team management
- Recruiting
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Quick Apply
VP, Client Strategy
Simbe Robotics —Remote
- $250,000 - $280,000 a year
- Full-time
- Hybrid work
- Merchandising
- Senior level
- Leadership
Vice President, Customer Retention & Lifecycle Management
Cable ONE —Remote
- Full-time
- Pass drug screening
- Residential
- Bachelor's degree
- Paid holidays
- Health insurance
2d
VP, Customer Experience
ComplyAdvantage —Raleigh, NC
- $225,000 - $290,000 a year
- Remote
- US work authorization
- Recruiting
- Senior level
- Travel reimbursement
- Commuter assistance
Quick Apply
Senior VP Client Delivery (m/f/d) in Austin, TX or remote US
KNIME AG —Austin, TX
- Remote
- Bachelor's degree
- Recruiting
- Contracts
- Flexible schedule
VP of Customer Success
Net Law Group LLC —Remote
- $140,000 - $160,000 a year
- Full-time
- Analysis skills
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for vice president client success in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

vice president client success jobs near remote

Vice President Of Customer Success jobs in Remote

Vice President Of Customer Experience jobs in Remote

Vice President Of Strategy jobs in Remote

Vice President Of Strategy jobs in Austin, TX

Vice President Of Project Management jobs in Remote

Vice President Of Customer Success jobs in New York, NY

Senior Vice President jobs in Remote

Vice President jobs in Remote

Vice President Of Customer Success jobs in Nashville, TN

Vice President Of Client Services jobs in Remote

Client Success Manager jobs in Philadelphia, PA

Remote Customer Service jobs in Glendale, AZ

Vice President Of Customer Success jobs in Kansas City, MO

Remote Customer Support jobs in Hayward, CA

Vice President Of Customer Success jobs in Buffalo, NY

Vice President Of Customer Success jobs in Bronx, NY

Customer Service jobs in Anchorage, AK

Vice President Of Customer Experience jobs in New York, NY

Vice President Healthcare jobs in Chicago, IL

Vice President Of Customer Experience jobs in West Covina, CA

VP of Customer Experience

Workiva -
Remote

Apply Now

Job Details

Full-time
$231,800 - $301,200 a year

Benefits

RSU
401(k) matching

Qualifications

Customer communication

Full Job Description

About the Role

Reports to: SVP Success, Support & Enablement

We are seeking a dynamic and visionary Vice President of Customer Experience to lead our global Support, Enablement, Community, and Digital Engagement teams. This leader will be responsible for shaping a unified, digital-first customer experience that accelerates value, scales efficiently, and delights customers at every moment of their journey.

This role is the strategic counterpart to our VP of Customer Success and VP of Solution Success. Together they will define and deliver a consistent, proactive, and outcome-based experience across all customer segments.

The ideal candidate brings deep expertise in:

High-scale, multi-channel Customer Support operations
Digital-first customer experience strategy
Scaled Enablement (customer learning, field & product readiness)
Online Community programs and user-led engagement
Customer communications and lifecycle messaging
AI-powered experiences, content strategy & governance and automation
Building a unified customer experience operating model across functions

Responsibilities

Customer Support & Service Operations

Lead a global, multi-tier Technical Support organization focused on high-quality, omnichannel support experiences.
Drive operational excellence through rigorous metrics (CSAT, CES, deflection, FRT, FCR, utilization, cost-to-serve)
Expand and optimize self-service and hybrid experiences, AI-assisted support workflows, and automated troubleshooting.
Partner closely with Product and Engineering to resolve escalations and influence roadmap priorities.

Customer & Field Enablement

Oversee Customer Enablement, including onboarding programs (in partnership with VP Solution Success), learning paths, curriculum design, certification, and scalable education experiences.
Lead Field Enablement to ensure CSMs, Solution Success, Support Engineers and supporting teams are equipped with the skills, messaging, and tools to drive adoption and deliver value.
Build an integrated enablement strategy that aligns product launches, success motions, and customer lifecycle milestones.

Digital Experience & Scaled Programs

Build a digital-first experience strategy leveraging automation, in-product guidance, campaigns, webinars, and AI-powered journeys.
Own scaled content and knowledge management across CX (KCS, LMS, taxonomy, search optimization, content freshness).
Partner with Product, Marketing, and Customer & Solution Success to deliver cohesive digital programs that reduce friction and accelerate time-to-value.

Community Leadership

Lead the strategy for our online customer community—expanding user-led engagement, best practice sharing, thought leadership, and peer-to-peer problem-solving.
Develop community programs that fuel product adoption, reduce support volume, and mobilize customer advocates.

Customer Communications

Oversee customer-facing communications, including release notes, product updates, incident communications, migrations, and lifecycle messaging.
Ensure communications are clear, timely, consistent, and aligned across Support, Success, Product, and Marketing.
Establish a governance model for customer communications to ensure quality and reduce noise.

CX Strategy & Operations

Define and operationalize a unified CX operating model built on simplicity, consistency, and scale.
Partner with Customer & Solution Success leadership to create seamless transitions and shared insights across Support, Digital, Community, and Success teams.
Drive insight-to-action loops by leveraging C360 intelligence, product telemetry, support analytics, and customer feedback.
Lead capacity planning, workforce management, tooling strategy, process excellence, and CX-level metrics.

People Leadership

Develop a high-performing, diverse global team with strong leadership at all levels.
Foster a culture of collaboration, customer obsession, data-driven decision-making, and continuous improvement.
Champion AI adoption and digital fluency across all teams to improve productivity and customer outcomes.

Qualifications

15+ years of experience in Customer Experience, Support, Enablement, or related SaaS leadership roles.
Proven success running large-scale, multi-channel support organizations and/or digital CX programs.
Demonstrated expertise in customer education, learning design, and field readiness.
Experience building and scaling thriving online communities.
Strong background in customer communications, ideally in SaaS or complex product environments.
Deep understanding of digital engagement, automation, AI-powered support, and scaled success motions.
Strong operational acumen with the ability to build processes, systems, and operating rhythms that scale.
Highly empathetic leader with excellent communication, executive presence, and cross-functional influence with Product, Engineering, Marketing and Business Technology leaders.
A passion for building simple, intuitive experiences that help customers realize value quickly.

Working Conditions & Physical Requirements

Reliable internet access for any period of time working remotely, not in a Workiva office.

How You’ll Be Rewarded

✅ Salary range in the US: $231,800.00 - $301,200.00

✅ A discretionary bonus typically paid annually

✅ Restricted Stock Units granted at time of hire

✅ 401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Why Join Workiva

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world.

At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you.

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected] .

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

#LI-CA1

Apply Now

Refine Your Search

vice president client success jobs in remote

VP of Customer Experience

Vice President, Client Success

Regional Vice President, Customer Success (Eastern US)

Vice President of Customer Service

Vice President, Customer Strategy, AI & Transformation

VP, Customer Success

Senior Vice President, Client Delivery

Vice President of Customer Support and Professional Services

Vice President, Customer Success

VP of Client Implementation & Integration Revenue Cycle (Remote)

VP of Client Success

VP of Client Success

Vice President of Implementation and Client Growth

VP, Enterprise Client Success

VP of Client Success

VP, Client Strategy

Vice President, Customer Retention & Lifecycle Management

VP, Customer Experience

Senior VP Client Delivery (m/f/d) in Austin, TX or remote US

VP of Customer Success

I want to receive the latest job alert for vice president client success in remote

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected