QUALIFICATIONS:
- A minimum of 8 years' progressive experience in a related field
- Leadership & People Management: Demonstrated ability to build and lead high-performing teams in a dynamic environment. Experience leading cross-functional teams and managing vendor relationships to deliver results. Proven skills in coaching, mentoring, and developing staff.
- Strategic & Business Acumen: Proven ability to align IT initiatives with business goals and strategy, ensuring technology investments provide tangible business value. Strong strategic thinking and problem-solving skills, with the ability to make data-driven decisions and drive results in complex environments
- Strategic & Business Acumen: Proven ability to align IT initiatives with business goals and strategy, ensuring technology investments provide tangible business value. Strong strategic thinking and problem-solving skills, with the ability to make data-driven decisions and drive results in complex environments
- Technical Knowledge: Broad knowledge of IT infrastructure, applications, and operations management. Solid understanding of IT service management and project management best practices (e.g., familiarity with Agile project delivery and ITIL service management principles). A strong focus on quality, security, and reliability in IT solutions.
- Hybrid/Distributed Team Experience: Prior experience managing hybrid teams (combining on-site and remote members) effectively, with strong skills in virtual team leadership and maintaining team cohesion across multiple locations.
Preferred location: MO
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $126,800 to $158,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email [email protected].
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Requirements:
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What will you be doing?
The IT Manager is an integrator of people and processes, a thought leader, a problem solver, a mentor to direct reports, and a trusted technology consultant to business stakeholders. This role requires strong domain expertise in Information Technology, coupled with the leadership capability to inspire high-performing teams, translate strategy into execution, and align IT services with evolving business goals.
In our high-tech company, this manager will lead a hybrid team of 15–30 IT professionals responsible for executing projects,
enhancing products and services, and maintaining operational continuity. The ideal candidate will have a strong foundation as an individual contributor, demonstrated success in people leadership, and advanced industry knowledge to help the organization stay at the cutting edge of innovation and efficiency.
This is a pivotal role that blends strategic planning, operational oversight, and people leadership — ensuring the delivery of secure, reliable, and high-impact technology solutions that drive business outcomes.
RESPONSIBILITIES:
- Lead and develop the IT team: Lead and mentor a hybrid team of 20–30 IT professionals, fostering a culture of continuous improvement and professional growth. Set clear goals, provide regular feedback, and develop team members' skills to build a high-performing, engaged team.
- Manage your IT teams, including hiring, training, staff development, performance management, and annual compensation review
- Develop and manage budgets and monitor them for variances
- Deliver IT projects and enhancements: Oversee the planning and execution of IT projects and enhancement initiatives, ensuring they are completed on time, within budget, and meet scope. Drive the team to deliver solutions that achieve expected business outcomes and value, and translate strategic plans into actionable IT deliverables that support business growth.
- Manage the workload of the team and handle internal and external escalations
- Ensure operational excellence: Manage day-to-day IT operations and maintenance activities to guarantee the smooth functioning of IT services. Ensure critical systems are secure, reliable, and aligned with business needs. Maintain service levels and uptime for key 24/7 operations, with robust processes for incident response and problem resolution
- Develop business-relevant metrics to measure the efficiency and effectiveness of the teams, facilitate
appropriate resource allocation, and increase the maturity of the teams and individual team members.
- Stakeholder collaboration and communication: Collaborate closely with cross-functional business units and stakeholders to understand their needs and priorities. Propose technology solutions that drive business objectives, and ensure IT roadmaps remain aligned with broader organizational goals. Communicate project status, risks, and impacts in clear business terms, keeping executives and stakeholders informed and engaged.
- Strategic planning and alignment: Work with IT senior leadership to contribute to IT strategy and roadmap development. Align technology strategies and projects with the company's business strategy and operational plans. Identify opportunities where technology can innovate or improve processes to generate competitive advantage or efficiency gains
- Continuous improvement and innovation: Identify and champion opportunities for process improvements, automation, and adoption of best practices. Leverage emerging technologies and a balanced people-process-technology approach to create synergies that improve business outcomes. Foster a culture of innovation by encouraging the team to explore new ideas and solutions that enhance service delivery or productivity.
- Governance and compliance: Ensure all IT activities follow established governance standards, security policies, and compliance requirements. Develop and enforce IT policies/procedures (e.g., change management, incident management) to maintain high quality and consistency in IT services. Proactively manage risks and audit requirements to protect the organization's data and systems.
- Resource and vendor management: Efficiently manage resources, including team capacity and budgets, to meet operational and project commitments. Coordinate with external vendors or service providers as needed, negotiating contracts and ensuring vendor performance delivers value to the business. Build strong partnerships across departments and with third parties to support successful IT service delivery.
