At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.
We are seeking a Lead, IT Change Management to join K&L Gates LLP. The Lead, IT Change Management is accountable for the IT Change Enablement practice at K&L Gates LLP, ensuring that technology changes are assessed, approved, scheduled, implemented, and reviewed in a manner that protects client service, legal deadlines, confidentiality obligations, and global operational stability. The role is aligned to ITIL® 4 Change Enablement and explicitly aligned to ServiceNow ITSM as the system of record. Candidates must be self-starters who possess the ability to work independently and as part of a team. Excellent communication skills and a commitment to providing the highest quality client service are strongly preferred.
KEY RELATIONSHIPS
Director, Global Support Services / ITSM Leadership, Incident / Problem Manager, Global Service Desk and Deskside Support teams, Application, Infrastructure, Network, Cloud, Identity, and EUC teams, Information Security, Privacy, and Risk stakeholders, Vendors and Managed Service Providers, Firm leadership and business stakeholders
ESSENTIAL DUTIES
• Own and continuously improve the ITIL® 4 Change Enablement practice for K&L Gates
• Govern Standard, Normal, and Emergency changes using risk-based approval thresholds
• Facilitate Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings and document approval decisions
• Own the enterprise change calendar and manage scheduling conflicts and blackout periods
• Ensure changes include validated risk, test, implementation, rollback, and communication plans
• Oversee execution quality for high-risk changes and coordinate failed-change response
• Govern Post-Implementation Reviews (PIRs) and drive corrective actions
• Ensure audit-ready change documentation and ServiceNow data quality
• Drive continuous improvement using trend-based metrics and analysis
EXPERIENCE SKILLS REQUIRED
• 5+ years of experience in IT Service Management, Operations, or Change Management
• Demonstrated ownership of enterprise change governance in complex environments
• ITIL® 4 Foundation certification required (advanced certifications preferred)
• Hands-on experience with ServiceNow ITSM Change Enablement workflows
• Strong risk-based decision-making and executive communication skills
• Ability to balance governance, speed, and business enablement in a law firm environment
Compensation Salary $97,300 - $146,000 / year
The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.
ABOUT THE FIRM
K&L Gates is a fully integrated global law firm with lawyers in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.
The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.
Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.
Please be advised that this position requires successful completion of a background check. In accordance with the Washington State Fair Chance Act, Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, the California Fair Chance Act, and applicable law qualified California and Washington State applicants with criminal history records will be considered. A criminal history will not categorically exclude a candidate from employment, and the Firm will consider relevant factors before making employment decisions based on criminal history information.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
BENEFITS
K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:
- Medical/Prescription Drug Coverage (including a Health Savings Account feature)
- Back-up Child/Elder Care and access to a caregiving concierge
- Pre-tax Commuting Benefits
- 401(k) Retirement Plan and Profit Sharing
- Business Travel Accident Insurance
- Short- and Long-term Disability Protection
- Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)
- Paid Time Off (25-30 days per year)
- Identity Protection/Restoration and Fraud Insurance
- Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)
- Student loan refinancing options and access to a student loan concierge service
- Breast Milk Delivery and Lactation Support Services
- Flexible Spending Accounts
- Employees also may be eligible to receive bonuses and certain expense reimbursements
- Employee Assistance Program
- Professional Development and CLE Credit Opportunities
- Employee Referral Program
- Critical Illness Insurance
- Hybrid/Remote Work Opportunities
- Hospital Indemnity Insurance
- Perks including: Technology, Entertainment, and Travel Discount Programs
- All other benefits (such as leaves of absence) required by law
EQUAL EMPLOYMENT OPPORTUNITY
The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person’s race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact [email protected].
