At Ellis Porter, our goal is to improve the immigration experience for employers and individuals so they can thrive in a smaller world. To do this, we've built a team of dedicated immigration professionals (we call ourselves Porters) who believe passionately in the economic and cultural benefits that immigration provides to America, and who excel at providing our clients with refreshingly clear guidance, uniquely creative strategies, and remarkably responsive service, all with genuine empathy and a personal touch.
Immigration law is very complex and full of constant challenges, but the Ellis Porter team loves what we do, and who we do it with, and we find great satisfaction in knowing that our work positively and intimately impacts our clients’ lives and companies.
Our Culture:
We're also immensely proud of (and protective of) our culture at Ellis Porter. It's not what you would expect from a typical law firm, because we're not a typical law firm. We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. And we’ve built a wonderfully diverse team of Porters who reflect the diversity of the clients we serve.
As our team continues to grow, we’ve remained committed to cultivating an inspiring, authentic, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work, and challenged to continue your professional growth in the legal immigration field.
Position Summary:
As a Client Intake Specialist, you are the first point of contact for our clients, guiding them through a clear, empathetic, and efficient intake process while accurately managing backend systems. This fast‑paced, detail-oriented role is ideal for someone who enjoys client‑facing work, thrives in a process‑driven environment, and is comfortable with change and ambiguity as the role evolves with our firm’s needs.
This position can be fully remote from any U.S. location, or based in either our Troy, MI or Ann Arbor, MI office as an in-person or hybrid role. Please note - although this role can be remote, all work must be performed within the United States.
What you’ll do:
- Use workflows to manage the full intake process, including things like check‑ins, case status updates, and required follow‑ups with a high volume of clients each day
- Monitor and respond to multiple shared inboxes, ensuring timely handling and routing of inquiries from prospective and existing clients
- Conduct outbound calls with prospective clients to complete consultations and intake steps, answer questions, and move cases forward with same-day or next business-day follow-up
- Record and regularly update all client information and feedback in HubSpot
- Support multiple attorney teams by coordinating leads, managing calendars, tracking case assignments, and handling post‑appointment follow‑ups
- Review client credentials (resumes, Google Scholar citations, highest degrees, etc.) to support case evaluation and eligibility decisions, ensuring attorneys have complete, well‑organized information for consideration
- Perform additional duties as assigned by management
What skills and experience you'll bring:
- Bachelor's degree or equivalent experience
- 1+ years of experience in a customer service, administrative, or other public-facing role emphasizing a high level of service
- Proficiency in HubSpot, Microsoft Office, and/or other CRM systems highly preferred
- Comfort using firm-approved AI and automation tools to support intake workflows
- Strong organizational skills and a high level of attention to detail
- Excellent communication skills
- Proficiency in additional languages is valued but not required
- Ability to work effectively both with a team and independently
- Cultural sensitivity and passion for supporting immigrants and recognizing their valuable contributions to America's economy and culture
- Experience working in remote or hybrid environments preferred
What We'll Provide to You:
- An opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission
- An opportunity to join intelligent, creative, and dedicated immigration professionals who value respectful, collaborative working relationships
- Inclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiences
- People-centered workplace policies and flexible work schedules, including remote work opportunities
- Competitive compensation, health/dental/vision/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and a generous paid-time-off policy
- Casual attire and the opportunity to enjoy complimentary international cuisine in the office
Does this position, and our culture, seem like a good fit for you? If so, we would love to speak with you about joining the Ellis Porter team!
Ellis Porter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
NON-SOLICITATION STATEMENT: No agencies please. Ellis Porter (EP) recruits candidates exclusively utilizing our internal Talent Acquisition team. EP does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between EP and Agency describing the services and specific job openings (“Agreement”). EP may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contacts with any person within EP is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any employees of EP with recruiting inquiries or resumes.
