Senior executive leader responsible for the end-to-end client experience, retention, renewal performance, and lifetime value of Humana’s multi-billion-dollar Group Medicare portfolio. Accountable for transforming Account Management into an enterprise value management function that delivers measurable outcomes in client retention, growth, financial performance, member experience, and strategic partnerships.
Key Responsibilities
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Client Ownership & Retention
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Own retention, renewals, negotiations, and growth across all Group Medicare accounts.
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Build executive-level relationships with key clients and proactively manage client risk and value creation.
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Drive client and member satisfaction, including ownership of Client and Member NPS.
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Account Management Leadership
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Lead the Account Management organization, including Directors, Account Executives, and Consumer Engagement Professionals.
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Develop a scalable service model, optimize organizational effectiveness, and enhance talent development and performance management.
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Renewal & Financial Performance
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Own end-to-end renewal strategy and execution for a multi-billion portfolio.
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Partner across Sales, Pricing, Finance, and Product to balance retention, growth, and margin objectives.
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Ensure effective execution of plan builds, client communications, and enrollment readiness.
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Client & Member Experience
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Improve onboarding, service consistency, communication strategies, and overall member experience.
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Partner with Customer Service, Operations, Digital, and Experience teams to deliver seamless service.
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Growth & Scalability
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Achieve client retention (90%+) and membership retention (95%+).
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Expand client relationships, increase product adoption, and support growth opportunities.
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Lead service model optimization, operational efficiency, and continuous improvement initiatives.
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Cross-Functional Leadership
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Serve as the primary orchestrator across Sales, Finance, Network, Clinical, Operations, Digital, Marketing, and Product teams.
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Ensure alignment and execution of renewals, pricing, network strategies, and Stars initiatives.
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Strategic Transformation
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Lead initiatives focused on client experience transformation, account management modernization, renewal excellence, margin recovery, retention strategy, and executive reporting.
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AI & Digital Enablement
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Drive adoption of AI and automation to improve productivity, client insights, reporting, renewals, and member engagement.
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Partner with Digital, IT, and Enterprise AI teams to scale AI capabilities and build organizational AI fluency.
Required Qualifications
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Bachelor's degree
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10+ years of progressive leadership experience in healthcare, Medicare, insurance, consulting, account management, client services, or related disciplines.
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7+ years leading leaders and large, geographically dispersed teams and ability to develop high-performing teams.
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Demonstrated success managing strategic client relationships, retention, and growth within a complex, matrixed organization.
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Experience overseeing large-scale portfolios with significant revenue responsibility and executive C-suite level client accountability.
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Experience leveraging data, analytics, AI-enabled capabilities, and customer insights to inform decision-making and improve outcomes.
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Knowledge of applicable industry regulatory requirements and industry best practices.
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Strong financial acumen with experience balancing client needs, membership growth, retention, and profitability objectives-Moved this up from preferred.
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50%-60% travel required.
Preferred Qualifications
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Master's degree
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Deep knowledge of Medicare Advantage, Employer Group Waiver Plans (EGWP), retiree healthcare benefits, and the evolving Medicare landscape.
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Proven success partnering with large public sector, labor, and private employer clients.
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Active health, life, accident license.
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Demonstrated ability to lead large-scale business transformation initiatives while maintaining high levels of client satisfaction and retention.
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Track record of developing innovative solutions that improve the client and member experience while creating operational efficiencies.
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Experience leveraging data, analytics, AI-enabled capabilities, and customer insights to inform decision-making and improve outcomes.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$165,100 - $225,100 per year
This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 08-02-2026
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
