Top 1167 Senior director Jobs in Remote ;

Senior Director, Customer Support
Calendly —Remote
- $207,379 - $259,224 a year
- Full-time
- Hybrid work
- 8 years
- Bachelor's degree
- Travel
Quick Apply
5d
Senior Director of Curriculum
Pluralsight —Remote
- $190,000 - $250,000 a year
- Full-time
- 11+ years
- Research
- Office
- Health insurance
- Professional development assistance
Senior Director, Procurement
GitLab —Remote
- $184,800 - $314,400 a year
- Full-time
- Remote
- Senior level
- Leadership
- Communication skills
- Employee stock purchase plan
- Health insurance
Senior Director, Growth Marketing
Calendly —Remote
- $252,413 - $315,516 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Continuous improvement
Quick Apply
Senior Director, People Business Partner
GitLab —Remote
- $184,800 - $380,400 a year
- Full-time
- Remote
- Organizational skills
- Senior level
- Leadership
- Employee stock purchase plan
- Health insurance
Senior Director People & Culture
Everybody Votes Campaign —Remote
- $138,000 - $172,000 a year
- Full-time
- Remote
- Mentoring
- US work authorization
- Senior level
- Paid time off
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Senior Director, Enterprise PMO
Workiva —Remote
- $203,000 - $325,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- 401(k) matching
Senior Director Information Technology
One Call —Remote
- $167,703 - $268,325 a year
- Full-time
- Spanish
- Computer science
- Computer Science
- Disability insurance
- Health insurance
Senior Director, Brand Strategy
BGBx —Remote
- $170,000 - $190,000 a year
- Remote
- 6 years
- Writing skills
- Analysis skills
- Paid holidays
- Health insurance
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Social Media Director - Venture Capital - NY
Alfa AI —New York, NY
- $200,000 - $250,000 a year
- Full-time
- Remote
- Senior level
1d
Director of Clinical Operations in Home Dialysis
Confidential Home Dialysis Provider —Fort Lauderdale, FL
- $140,000 - $150,000 a year
- Full-time
- Remote
- 5 years
- Bachelor of Science
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
8d
Director of Clinical Operations in Home Dialysis
Confidential Home Dialysis Provider —Tampa, FL
- $140,000 - $150,000 a year
- Full-time
- Remote
- 5 years
- Bachelor of Science
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
8d
Sr. Director/Director, CMC Lead
EPM Scientific —New York, NY
- $200,000 - $250,000 a year
- Remote
- 11+ years
- Doctor of Philosophy
- Senior level
Quick Apply
5d
Senior Director, Medical Writing
Klein Hersh International —Remote
- Email
- Remote
- Bachelor of Science
- Master's degree
- Bachelor's degree
9d
Senior Director Biostatistics - REMOTE
Penfield Search Partners —Remote
- Remote
- Doctor of Philosophy
- Neurology
- Mentoring
Quick Apply
Corporate Sales & Public Relations Director
Edgewood Healthcare —North Dakota
- $75,000 - $85,000 a year
- Remote
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Dental insurance
Quick Apply
5d
Managing Director, Complex Accounting & Litigation (Insurance Solvency Analysis)
J.S. Held LLC —Chicago, IL
- $200,000 - $400,000 a year
- Full-time
- Remote
- CPA
- 11+ years
- Analysis skills
- Commuter assistance
- Health insurance
Quick Apply
Managing Director, Complex Accounting & Litigation (Insurance Solvency Analysis)
J.S. Held LLC —Dallas, TX
- $200,000 - $300,000 a year
- Full-time
- Remote
- CPA
- 11+ years
- Analysis skills
- Commuter assistance
- Health insurance
Quick Apply
12d
Senior Director, Educational Strategy
The Wyanoke Group —Remote
- $100,000 - $140,000 a year
- Remote
- Microsoft Word
- Doctor of Philosophy
- Driving
- Paid holidays
- Health insurance
Quick Apply
Senior Director, Strategic Client Programs
Well Dot, Inc —Remote
- $175,000 - $200,000 a year
- Full-time
- Remote
- Analysis skills
- Experience equivalent to degree accepted
- Senior level
Quick Apply

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senior director jobs near remote ;

Senior Director, Customer Support

Calendly -
Remote

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Job Details

Full-time
$207,379 - $259,224 a year
5 days ago

Qualifications

Managing technical support teams
Managing teams in a customer support role
Managing clients in a customer support role
Team development
Leading team collaboration initiatives
Experience with SaaS (as product category for technical sales engineers)
Customer support
Process improvement planning
Team motivation (leadership skill)
Data analytics technologies
Senior leadership
Team building

Full Job Description

What's in it for you?

Ready to make a serious impact? Millions of people already rely on Calendly, and we're still in the midst of exciting product growth — it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey.

Summary

The Senior Director, Customer Support is a senior leader responsible for shaping and executing the vision, strategy, and operations of the customer support function. This individual oversees all aspects of customer support delivery, ensuring an exceptional, consistent, and scalable customer experience. The Senior Director leads and develops high-performing teams, partners cross-functionally with Customer Success, Product, and Engineering, and uses data to drive continual improvement in support processes, customer satisfaction, and operational efficiency.

Key Responsibilities

Develop and execute a customer support strategy aligned with company goals, prioritizing customer satisfaction, retention, and operational excellence.
Lead, mentor, and scale customer support teams, fostering a culture centered on collaboration, accountability, and continuous improvement.
Oversee daily operations across support channels, including email, chat, phone, and in-app support, ensuring timely resolution and high-quality interactions.
Establish, monitor, and report on support metrics and KPIs, such as response times, CSAT, NPS, ticket backlog, and escalation rates.
Collaborate with cross-functional partners, including Customer Success, Product, Engineering, and Sales, to champion the voice of the customer and drive enhancements to the product and support experience.
Analyze support data and customer feedback to identify trends, root causes, and opportunities for process or product improvement.
Design and optimize workflows, tools, and knowledge resources to support scalability as the customer base grows.
Oversee training and development programs, ensuring team members have the knowledge and skills to deliver excellent support.
Manage support budgets, resource planning, and vendor relationships as needed.
Handle escalated customer issues and critical incidents, ensuring prompt resolution and appropriate communication with stakeholders.
Partner cross-functionally to drive initiatives focused on automation, self-service, and proactive support that reduce friction and enhance customer value.

Required Qualifications

Bachelor's degree or equivalent work experience.
8+ years of experience in customer support or customer service roles, including 3+ years of people management at the manager, director, or senior director level.
Proven track record of building, leading, and scaling customer support teams in SaaS, technology, or fast-paced environments.
Demonstrated success with operational excellence, using metrics, data, and customer insights to inform strategy and improvements.
Experience with customer support technology platforms, including CRM, ticketing, chat, and analytics tools such as Zendesk, Salesforce Service Cloud, or Intercom.
Strong leadership, communication, and interpersonal skills, with the ability to inspire and develop teams.

Preferred Skills and Qualifications

Advanced degree, such as an MBA, relevant certification, or training in customer experience, contact center management, or operations.
Experience managing global or distributed teams.
Change management expertise and a track record of leading through organizational transformation.
Experience designing or scaling automation and self-service tools, such as knowledge bases and chatbots.
Familiarity with customer-centric methodologies, including Voice of the Customer, Design Thinking, and Lean or Agile support practices.
Ability to influence and work cross-functionally to drive business outcomes.

The ranges listed above are the expected annual base salary for this role, subject to change.

Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.

Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.

Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:

Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
Tier 3: All other locations not in Tier 1 or Tier 2

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

This role may require occasional travel for company events, team collaboration, or offsites.

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Refine Your Search

senior director jobs in remote ;

Senior Director, Customer Support

Senior Director of Curriculum

Senior Director, Procurement

Senior Director, Growth Marketing

Senior Director, People Business Partner

Senior Director People & Culture

Senior Director, Enterprise PMO

Senior Director Information Technology

Senior Director, Brand Strategy

Social Media Director - Venture Capital - NY

Director of Clinical Operations in Home Dialysis

Director of Clinical Operations in Home Dialysis

Sr. Director/Director, CMC Lead

Senior Director, Medical Writing

Senior Director Biostatistics - REMOTE

Corporate Sales & Public Relations Director

Managing Director, Complex Accounting & Litigation (Insurance Solvency Analysis)

Managing Director, Complex Accounting & Litigation (Insurance Solvency Analysis)

Senior Director, Educational Strategy

Senior Director, Strategic Client Programs

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