Top 750 Incident manager Jobs in Remote . Usa

Incident Manager
Empower AI Inc. —Remote
- Full-time
- Research
- Mid-level
- 3 years
Incident and Escalation Manager
Data Direct Networks —Remote
- $152,000 - $197,600 a year
- Weekends as needed
- 11+ years
- Senior level
- Leadership
Quick Apply
IT Operations Incident Manager
iCallidus —Kansas City, MO
- $203,000 - $275,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Project Manager, Incident Response
ABACUS —Remote
- Weekends as needed
- Remote
- Azure
- 5 years
- Windows
- Disability insurance
- Health insurance
Quick Apply
Incident / Problem Manager
ITCON Services —Vienna, VA
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Paid training
- Commuter assistance
Quick Apply
8d
IT Manager
World Wide Technology Holding, LLC —Remote
- $126,800 - $158,500 a year
- Full-time
- Remote
- Maintenance
- 8 years
- Supervising experience
- Profit sharing
- Wellness program
5d
Manager, Security Incident Response Team (USA)
GitLab —Remote
- $150,000 - $235,000 a year
- Weekends as needed
- Remote
- AWS
- Analysis skills
- Recruiting
- Employee stock purchase plan
- Health insurance
Incident Commander, Program Manager
Block —San Francisco, CA
- $163,600 - $245,400 a year
- Remote
- 7 years
- Fair chance
- Senior level
- Retirement plan
Quick Apply
Incident Response Manager & Lead Threat Hunter
Bullhorn, Inc. —Remote
- $130,000 - $170,000 a year
- Full-time
- Remote
- Azure
- 5 years
- SQL
- Health insurance
- Dental insurance
Safeguarding Advisor
CORE Community Organized Relief Effort —Remote
- $500 a day
- Training & development
- Senior level
Quick Apply
13d
Information Technology Operations Manager
MediQuant LLC —Remote
- Weekends as needed
- Remote
- Background check
- Computer Science
- HIPAA
- Work from home
Quick Apply
Technical Enterprise Incident Manager
Peraton —Fort Meade, MD
- $86,000 - $138,000 a year
- On call
- Remote
- Azure
- 5 years
- DevOps
- Health savings account
- Paid holidays
Help Desk Support (Remote)
GSK Solutions Inc —Remote
- $29 - $30 an hour
- Contract
- Remote
- Microsoft Word
- Google Workspace
- Research
Quick Apply
4d
Cloud Monitoring & Incident Management Manager (Remote)
Oxley Enterprises®, Inc. —Stafford, VA
- $70,612 - $102,584 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Health insurance
Quick Apply
14d
Customer Success Manager, Key Accounts
Rippling —Remote
- $145,000 - $175,000 a year
- Full-time
- Remote
- Mid-level
- Office
- Travel
Incident Response Analyst
Egis Systems, LLC —Remote
- Extended hours
- Computer science
- Computer Science
- Writing skills
Quick Apply
Manager, Technical Program Management
Calix —Remote
- $158,700 - $270,300 a year
- Email
- Remote
- Azure
- Computer Science
- 5 years
Manager, Security Engineering
GoodRx —Remote
- $185,000 - $323,000 a year
- Full-time
- Computer science
- Computer Science
- Java
- Employee stock purchase plan
- Paid holidays
11d
Help Desk Staff
PingWind —Remote
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Help Desk Manager
Evanhoe and Associates —Remote
- $75,000 - $105,000 a year
- Full-time
- Remote
- 6 years
- High school diploma or GED
- Supervising experience
- Commuter assistance
- Health savings account
4d

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incident manager jobs near remote . usa

Incident Manager

Empower AI Inc. -
Remote

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Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
CompTIA Security+

Full Job Description

Overview:

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities:

Highlights of Responsibilities:

Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes, ensuring timely identification, logging, categorization, prioritization, and resolution.
Monitors ServiceNow incident queues across all J6 support areas, identifying aging tickets, SLA breaches, and escalation needs.
Coordinates escalation of complex incidents to Tier II, Tier III, and specialized support teams, maintaining ownership through resolution.
Communicates incident status updates to affected users, team leads, and J6 management throughout the incident lifecycle.
Conducts post-incident reviews for major incidents to identify root causes and drive preventive actions.
Tracks and reports on incident metrics including volume, resolution times, reopens, and SLA compliance.
Develops and maintains incident management procedures, work instructions, and escalation runbooks.
Supports the Problem Manager in identifying recurring incidents and contributing to problem investigations.
Ensures all incident records in ServiceNow are accurate, complete, and closed with appropriate resolution documentation.
Collaborates with the Knowledge Manager to capture incident resolutions in the KM repository for future reference.

Qualifications:

Requirements:

Shall possess at the time of award a Secret security clearance

Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.

Education and Experience:

Required Education: Bachelor’s degree or equivalent experience in lieu of education, including consideration of vendor certification in the technology being applied.
Required Experience: 3 or more years of professional experience supporting a similar role.
Experience supporting a DoD or J6 customer is a plus.
Certification:
- ITIL v4 Foundations, CompTIA Security+, HDI Support Center Analyst
Preferred:
- ITIL v4 Managing Professional, HDI Problem Management Professional

About Empower AI:

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

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Refine Your Search

incident manager jobs in remote . usa

Incident Manager

Incident and Escalation Manager

IT Operations Incident Manager

Project Manager, Incident Response

Incident / Problem Manager

IT Manager

Manager, Security Incident Response Team (USA)

Incident Commander, Program Manager

Incident Response Manager & Lead Threat Hunter

Safeguarding Advisor

Information Technology Operations Manager

Technical Enterprise Incident Manager

Help Desk Support (Remote)

Cloud Monitoring & Incident Management Manager (Remote)

Customer Success Manager, Key Accounts

Incident Response Analyst

Manager, Technical Program Management

Manager, Security Engineering

Help Desk Staff

Help Desk Manager

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