Top 27 contact center engineer Jobs in remote us

IT Engineer - Contact Center (Cloud)
United Biosource Corporation —Remote
- Call employer
- Remote
- System design
- HIPAA
- Mid-level
- Wellness program
- Health savings account
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Technical Support Engineer
acre security —Remote
- Full-time
- Remote
- English
- Mid-level
- Organizational skills
Voice Engineer (WebEx)
Experis —Louisville, KY
- $50.75 an hour
- Contract
- Remote
- Mid-level
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18h
Technical Support Engineer I
Merative —Remote
- $53,560 - $80,340 a year
- Full-time
- Computer Science
- Mid-level
- Java
- Health insurance
- Dental insurance
Forward Deployed Engineer
Kore.ai, Inc. —Remote
- $0 a year
- Full-time
- Remote
- Azure
- Computer Science
- Engineering
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CX Outbound Solution Engineer
Nice —Remote
- Remote
- Computer Science
- Mid-level
- Master's degree
Sr WebEx Contact Center Engineer
Lee Health —Fort Myers, FL
- $50.37 - $65.48 an hour
- Full-time
- Remote
- 5 years
- Organizational skills
- Training & development
Senior Telecom Engineer - Contact Center and Voice Platforms
BHG Financial —Remote
- Full-time
- Remote
- JavaScript
- US work authorization
- Scripting
- Health insurance
- Dental insurance
Quick Apply
Tier I Professional Services Engineer - Commercial Security Systems
Tech Systems, Inc. —Remote
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
AI/ML Engineer
rockITdata —Remote
- Full-time
- Computer Science
- Data analysis skills
- HIPAA
- Health insurance
Partner Value Solution Engineer
Nice —Remote
- Remote
- Senior level
7d
Senior Genesys Cloud Engineer
Intone Networks —Remote
- Call employer
- 5 years
- Writing skills
- System design
Part-time Genesys Contact Center Engineer
Systems Integration, Inc. —Washington, DC
- Contract
- Remote
- Computer science
- Computer Science
- Mid-level
- Flexible schedule
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Contact Center Engineer (Nice Contact CXone)
ATC —Lansing, MI
- Contract
- Remote
- 5 years
- Writing skills
- Java
Principal Consulting Engineer - Contact Center - Five9
CDW —Remote
- $147,000 - $240,800 a year
- Overtime
- System design
- Research
- Java
Outbound Sales Engineer
SerpApi —Austin, TX
- $80,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- Flexible schedule
AWS Cloud Engineer - Contact Center REMOTE AVAILABLE
The Hartford —Alpharetta, GA
- $122,800 - $184,200 a year
- Full-time
- Remote
- Azure
- Research
- Office
2d
Senior Cloud Solutions Engineer - Contact Center
Humana —Louisville, KY
- $106,900 - $147,000 a year
- Full-time
- Remote
- Computer Science
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
2d

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contact center engineer jobs near remote us

IT Engineer - Contact Center (Cloud)

United Biosource Corporation -
Remote

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Job Details

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Performance dashboard reports
Process flow diagrams
Operational analysis
Systems integration
Network documentation
Network troubleshooting
Authorization controls implementation
Defect resolution root cause analysis
Data analysis reporting
Bachelor's degree in information technology
IT user and group management
Avaya
Automation
Failover system
RESTful API
GxP
Telecommunications network performance monitoring
High availability solutions design
Technical documentation
Call center experience
Data Retention (Data management)
IT system monitoring
Regulatory compliance
Network security implementation
System design
HIPAA
Configuration management
Process improvement
Metrics Reporting
Mid-level

Full Job Description

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC, we provide services to enhance the entire drug development process and commercialization lifecycle - from clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Job Title: IIE01H - IT Engineer - Contact Center

Brief Description:

The IT Contact Center Engineer is responsible for the design, implementation, administration, and operational support of UBCs contact center platform and Microsoft Teams Voice Telecommunications Systems. The role assists in aligning IT contact center initiatives with the overall business goals, driving innovation, and ensuring the efficiency and security of the technology environment.

Specific Job Duties:

Design, configure, and support contact center platform including:
- ACD, queues, skills, and routing strategies
- Architect call flows, IVRs, and chatbot integrations
- Voice, callback, voicemail, and outbound dialing capabilities
- Ensure seamless communication across various platforms
Administer users, roles, permissions, agent profiles, and routing configurations.
Support integrations using APIs, data actions, web services, and CRM connectors.
Configure and support SIP trunks, telephony providers, BYOC / BYOT, and number management.
Monitor platform health, performance, and capacity using platform analytics and monitoring tools.
Respond to and resolve complex incidents impacting customer or agent experience.
Perform root cause analysis and contribute to problem management and service improvement initiatives.
Support Analytics teams with reporting and performance dashboards.
Partner with stakeholders to optimize routing strategies, handle times, and customer experience outcomes.
Assist with workforce engagement insights and operational metrics.
Implement security best practices including role-based access control, audit logging, and secure integrations.
Support regulatory and compliance requirements (e.g., HIPAA, GXP) related to call recording, data retention, and access controls.
Design for resiliency, failover, and disaster recovery within the platform.
Maintain system documentation, call flow diagrams, configurations, and operational runbooks.
Evaluate new platform features and releases; support testing, rollouts, and change management.
Contribute to standardization and automation of configurations where appropriate.
Assist with projects, adhering to timelines, budgets, and quality standards.
Participate in an on-call rotation to support critical contact center operations.
Occasional after‑hours or weekend work during maintenance or major incidents.

Desired Skills and Qualifications:

Bachelor’s degree in information technology or equivalent experience.
2 - 5 years of experience with Cloud or similar contact center solutions including IVR, call recording, quality assurance, and work force management.
Hands‑on experience with one or more contact center platforms (e.g., Genesys, NICE CXone, Amazon Connect, Cisco, Avaya, Five9).
Experience with call recording, speech analytics, or workforce management tools.
Experience monitoring, supporting, and troubleshooting SIP, VoIP, and call routing technologies.
Working knowledge of scripting, APIs, or automation (e.g., REST APIs, JSON, PowerShell, Python) is a plus.
Familiar with domestic and international PSTN number management. (dial plans, porting, E911, etc.)
Understanding of network protocols. (TCP/IP, TLS, SIP, QoS, WebRTC, etc.)
Strong analytical and problem-solving skills
Ability to communicate effectively with both technical and non-technical stakeholders
Detail oriented with strong documentation habits

Benefits:

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. Here are some of the exciting perks UBC offers:

Competitive salaries
Growth opportunities for promotion
401K with company match*
Tuition reimbursement
Flexible work environment
Discretionary PTO (Paid Time Off)
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short term disability
Long term disability
Life insurance
Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable, and inclusive culture that fosters respect for each other, our clients, and our patients.

#LI-JS1

#LI-REMOTE

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Refine Your Search

contact center engineer jobs in remote us

IT Engineer - Contact Center (Cloud)

Technical Support Engineer

Voice Engineer (WebEx)

Technical Support Engineer I

Forward Deployed Engineer

CX Outbound Solution Engineer

Sr WebEx Contact Center Engineer

Senior Telecom Engineer - Contact Center and Voice Platforms

Tier I Professional Services Engineer - Commercial Security Systems

AI/ML Engineer

Partner Value Solution Engineer

Senior Genesys Cloud Engineer

Part-time Genesys Contact Center Engineer

Contact Center Engineer (Nice Contact CXone)

Principal Consulting Engineer - Contact Center - Five9

Outbound Sales Engineer

AWS Cloud Engineer - Contact Center REMOTE AVAILABLE

Senior Cloud Solutions Engineer - Contact Center

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