Top 262 Help desk analyst Jobs in Remote Us

Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- 401(k) matching
IT Tech Support - Tier 1 Analyst
Effortless Office —Remote
- $18 - $20 an hour
- Full-time
- Remote
- Windows
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Help Desk Analyst for TSA Online Learning Center (OLC)
Quasars, Inc. —Remote
- $70,000 - $90,000 a year
- Full-time
- Background check
- Salesforce
- Mid-level
- Health savings account
- Health insurance
Quick Apply
5d
Service Desk Analyst
Netrix Global —Remote
- 8 hour shift
- Remote
- Background check
- Microsoft Outlook
- Computer literacy
Quick Apply
Help Desk Analyst - Trenton, NJ(Remote)
Software Technology Inc —Trenton, NJ
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply
EPIC MyChart Service Desk Analyst
Optum —Irvine, CA
- $24 - $43 an hour
- Full-time
- Remote
- Pass drug screening
- HIPAA
- High school diploma or GED
22h
Associate Analyst, Service Desk
Opensity Solutions —Remote
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Typing
Quick Apply
2d
Senior Data Analyst
Array —Remote
- $80 an hour
- Full-time
- Remote
- SQL
- Analysis skills
- APIs
- Commuter assistance
- Health insurance
Quick Apply
Junior Help Desk Support Agent
Makpar Corporation —Remote
- Full-time
- Spanish
- Computer Science
- English
- Flexible schedule
Deskside Support Analyst
News Corp —Remote
- $40,000 - $50,000 a year
- Email
- Computer Science
- Research
- Mid-level
- Health insurance
1d
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Technical Support Analyst (Su-Th 9:00a-5:30p)
ScriptPro LLC —Remote
- $24 an hour
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
HRIS Analyst II (Remote)
Niagara Bottling —Diamond Bar, CA
- $71,314.38 - $103,405.86 a year
- Full-time
- Remote
- Research
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
10d
System Administrator
Concept Plus —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Help Desk Specialist
Chronos Operations, LLC —Orlando, FL
- Up to $17 an hour
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
11d
JD Edwards Support Tech
Stellar IT Solutions LLC —St. Louis, MO
- $40 - $45 an hour
- Day shift
- Remote
- Mid-level
- SQL
- Communication skills
Quick Apply
Help Desk Coordinator [2 pm to 10 pm] - Trenton, NJ/REMOTE
Software Technology Inc —Trenton, NJ
- Monday to Friday
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply
Help Desk Specialist I – Tier 1
Chronos Operations, LLC —Ashburn, VA
- $16 - $17 an hour
- Weekends as needed
- Remote
- Windows
- High school diploma or GED
- Bachelor's degree
Customer Service Administrator
Software Technology Inc —Remote
- Remote
- 5 years
- Mid-level
- Analysis skills
Quick Apply

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help desk analyst jobs near remote us

Service Desk Analyst - Remote (After Hours)

K2 Services -
Remote

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Job Details

Full-time
$36,000 - $39,000 a year

Benefits

Health insurance
401(k) matching

Qualifications

Mobile device management
Intune

Full Job Description

Service Desk Analyst (Remote - U.S.)

Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!

We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.

K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.

Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.

The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.

This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.

We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred.
Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm.

The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.

Essential Duties and Responsibilities

Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
Provide over-the-phone, email, and chat support.
Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue.
Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members.
Maintain a regular and reliable level of attendance.

Knowledge Skills and Abilities

High School Diploma or equivalent.
Strong verbal, written, and typing skills.
Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success.
Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
Ability to act independently and make decisions within the scope of the position’s responsibilities.
Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment.
Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.

Requirements

Prolonged periods of sitting at a desk and working on a computer

Will require Intune “Mobile Device Management” software installed on a personal device(s)

K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.

Opensity Solutions is an Equal Opportunity Employer.
We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.

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help desk analyst jobs in remote us

Service Desk Analyst - Remote (After Hours)

IT Tech Support - Tier 1 Analyst

Service Desk Analyst

Help Desk Analyst for TSA Online Learning Center (OLC)

Service Desk Analyst

Help Desk Analyst - Trenton, NJ(Remote)

EPIC MyChart Service Desk Analyst

Associate Analyst, Service Desk

Senior Data Analyst

Junior Help Desk Support Agent

Deskside Support Analyst

Remote Service Desk Analyst or IT Technical Support Analyst

Technical Support Analyst (Su-Th 9:00a-5:30p)

HRIS Analyst II (Remote)

System Administrator

Help Desk Specialist

JD Edwards Support Tech

Help Desk Coordinator [2 pm to 10 pm] - Trenton, NJ/REMOTE

Help Desk Specialist I – Tier 1

Customer Service Administrator

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