Top 64 help desk analyst Jobs in remote us

Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Military
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Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
Help Desk Analyst - Trenton, NJ(Remote)
Software Technology Inc —Trenton, NJ
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply
Tech-Line Virtual Appliance Technician (Remote), Master Technician
Whirlpool —Knoxville, TN
- Remote
- Mid-level
- High school diploma or GED
- Organizational skills
- Tuition reimbursement
- Employee discount
IT Systems Analyst
AssetWatch, Inc. —Columbus, OH
- Remote
- Computer science
- Computer Science
- Mid-level
- Flexible schedule
- Retirement plan
Quick Apply
Help Desk Analyst
ATC —Harrisburg, PA
- Contract
- Remote
- Microsoft Excel
- Microsoft Access
- Computer literacy
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Data Analyst - People
EquipmentShare —Columbia, MO
- Remote
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Functional Analyst - ELMS SME
Bering Straits Native Corporation —Anchorage, AK
- Remote
- Background check
- Pass drug screening
- Office
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Salesforce Business Analyst - Remote
ICF —Reston, VA
- $81,499 - $138,549 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Senior Data Engineer
Corporate Tools —Post Falls, ID
- Up to $150,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Business Systems Analyst
Access Information Management —Peabody, MA
- Remote
- Mid-level
- Continuous improvement
- Quality control
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7d
Senior Data Analyst
Array —New York, NY
- $80 an hour
- Full-time
- Remote
- SQL
- Analysis skills
- APIs
- Commuter assistance
- Health insurance
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Continuous Opening: Senior Application Security Pentester REMOTE
Independent Security Evaluators —Baltimore, MD
- $115,000 - $165,000 a year
- Remote
- Public speaking
- Analysis skills
- Mentoring
- Paid training
- Health insurance
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A313-two Help Desk Analysts, 12312422 and 12209532
FHR —Denver, CO
- $22 - $27 an hour
- Call employer
- Remote
- Typing
- Communication skills
- Entry level
Quick Apply
Salesforce Training Specialist - Remote
ICF —Reston, VA
- $81,499 - $138,549 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- US work authorization
Executive Director, Analytics
Vericast —San Antonio, TX
- $190,000 - $210,000 a year
- Full-time
- Remote
- 11+ years
- Master's degree
- SQL
- Health insurance
- Dental insurance
Quick Apply
Help Desk Coordinator [2 pm to 10 pm] - Trenton, NJ/REMOTE
Software Technology Inc —Trenton, NJ
- Monday to Friday
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply
Restaurant POS Service Analyst
FoodTec Solutions —Dallas, TX
- $22.00 - $30.25 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Organizational skills
- Profit sharing
- Paid holidays
Quick Apply
7d
Tier 2, Technical (ACE) Help Desk
Hire Evolution Consulting —Orlando, FL
- $52,000 - $55,000 a year
- Weekends as needed
- Remote
- Background check
- Mid-level
- High school diploma or GED
Quick Apply
1d

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help desk analyst jobs near remote us

Cyber Security Analyst I

Fortress SRM LLC
Independence, OH

Quick Apply

Job Details

Full-time
$24 - $27 an hour

Qualifications

Customer communication
Windows
CompTIA Security+

Full Job Description

The Cyber Security Analyst I is an entry-level position within Fortress SRM’s 24x7x365 Security Operations Center (SOC). This role supports the detection, analysis, and initial response to cybersecurity alerts and incidents across client environments under the guidance of senior analysts and SOC leadership.

The Analyst I focuses on foundational security operations, alert triage, monitoring, documentation, and client communication while developing core cybersecurity skills. This role is ideal for individuals early in their cybersecurity career seeking hands-on experience in a Managed Security Services Provider (MSSP) environment.

Work schedules are determined based on SOC coverage needs.

Key Responsibilities

Security Monitoring & Alert Triage

Monitor security alerts and tickets generated by SOC tools and client environments.
Perform initial triage of alerts related to endpoint protection, email security, patching, backups, and system health.
Identify false positives and escalate suspicious or confirmed threats according to documented procedures.
Follow established runbooks and Standard Operating Procedures (SOPs).

Incident Support

Assist senior analysts with security incident investigations and response activities.
Collect relevant logs, screenshots, and system information to support analysis.
Document incident details clearly and accurately in the ticketing system.
Escalate incidents promptly when thresholds or risk indicators are met.

Endpoint, Patching & Monitoring Support

Monitor alerts from RMM, EDR, backup, and monitoring tools.
Assist with patching validation and remediation tracking.
Support routine endpoint security tasks under supervision.
Help produce basic patching and monitoring reports.

Email & User Security

Assist with analysis of phishing, spam, and suspicious emails.
Support remediation steps such as user guidance, password resets, or isolation actions as directed.
Promote basic cyber hygiene and security awareness best practices.

Documentation & Operations

Maintain accurate and timely ticket notes, actions taken, and resolution summaries.
Follow client-specific procedures and escalation paths.
Contribute to knowledge base articles and operational documentation.
Participate in shift handoffs and SOC communications.

Learning & Development

Actively participate in training, shadowing, and mentorship opportunities.
Develop foundational skills in security tools, threat analysis, and incident handling.
Stay current on common threats, attack techniques, and defensive practices.

Required Qualifications

Education & Experience
- Associate or Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related field
  OR equivalent military training/experience
  OR 0–2 years of relevant IT or cybersecurity experience.
Exposure to one or more of the following areas preferred:
- IT support or service desk
- Security monitoring or SOC environments
- Basic networking or system administration
- Vulnerability scanning or patching support
Certifications
- CompTIA Security+ (required or ability to obtain within defined timeframe)
- CompTIA A+ or Network+ preferred
- Interest in pursuing advanced security certifications encouraged
Technical Skills (Foundational)
- Basic understanding of Windows and macOS operating systems
- Familiarity with Active Directory and user account management
- Awareness of common cybersecurity threats (phishing, malware, ransomware)
- Basic understanding of networking concepts (IP, DNS, VPN)
- Willingness to learn SIEM, EDR, and security monitoring tools

Core Competencies

Team-Oriented – Works well with peers and senior analysts in a collaborative SOC environment.
Attention to Detail – Accurately documents findings and follows procedures.
Analytical Curiosity – Asks questions and seeks to understand alerts and outcomes.
Adaptability – Comfortable working shifts in a fast-paced, alert-driven environment.
Client Awareness – Understands the importance of clear, professional communication.
Reliability – Demonstrates consistent attendance, punctuality, and accountability.

Why Join Fortress SRM

Entry point into a professional cybersecurity career within a real-world SOC.
Hands-on exposure to modern security tools, threats, and client environments.
Structured learning, mentorship, and clear career progression to Analyst II.
Supportive team culture focused on growth, training, and operational excellence.
Opportunity to build a strong cybersecurity foundation across multiple industries.

This shift works Wednesday - Saturday 9:30PM - 7:30AM EST.

Quick Apply

Refine Your Search

help desk analyst jobs in remote us

Cyber Security Analyst I

Support Analyst I (Remote)

Help Desk Analyst - Trenton, NJ(Remote)

Tech-Line Virtual Appliance Technician (Remote), Master Technician

IT Systems Analyst

Help Desk Analyst

Remote Service Desk Analyst or IT Technical Support Analyst

Data Analyst - People

Functional Analyst - ELMS SME

Salesforce Business Analyst - Remote

Senior Data Engineer

Business Systems Analyst

Senior Data Analyst

Continuous Opening: Senior Application Security Pentester REMOTE

A313-two Help Desk Analysts, 12312422 and 12209532

Salesforce Training Specialist - Remote

Executive Director, Analytics

Help Desk Coordinator [2 pm to 10 pm] - Trenton, NJ/REMOTE

Restaurant POS Service Analyst

Tier 2, Technical (ACE) Help Desk

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