Top 698 Client success manager Jobs in Remote Usa

Customer Success Executive
ServiceNow —Denver, CO
- Online Application
- Remote
- Bachelor of Science
- Master's degree
- Bachelor's degree
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Customer Success Executive
ServiceNow —Addison, TX
- Online Application
- Remote
- Bachelor of Science
- Master's degree
- Bachelor's degree
Quick Apply
Customer Success Manager - Texas
Alfa AI —Texas
- $90,000 - $110,000 a year
- Full-time
- Remote
- Management
- Public speaking
- Mid-level
3d
Customer Success Manager - Tennessee
Alfa AI —Tennessee
- $95,000 - $110,000 a year
- Full-time
- Remote
- Management
- Public speaking
- Mid-level
3d
Client Success Manager
PatientNow —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
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Client Success Manager
Included Health —Remote
- $93,850 - $122,856 a year
- Full-time
- 5 years
- Urgent Care
- Travel
- Paid parental leave
- Disability insurance
Quick Apply
Client Success Relationship Manager
Vheda Health, Inc. —Remote
- $120,000 - $150,000 a year
- Remote
- Bachelor of Science
- Bachelor's degree
- Continuous improvement
[Remote] Customer Success Manager
Convoso —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Travel
- Free parking
- Paid training
Quick Apply
Manager, Client Success (Pharma)
GoodRx —Remote
- $124,000 - $216,000 a year
- Full-time
- 3 years
- Supervising experience
- Product management
- Employee stock purchase plan
- Paid holidays
14d
Senior Customer Success Manager
Color —Remote
- $111,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
Customer Success Manager
Reveleer —Remote
- $100,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Research
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Client Success Manager
springbig —Remote
- Full-time
- Remote
- Senior level
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Client Success Manager
Renalogic —Remote
- $85,000 - $95,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager
Guidewire Software —Remote
- $108,000 - $191,000 a year
- Email
- Remote
- Sales
- 8 years
- Continuous improvement
- Health insurance
- Dental insurance
Customer Success Manager
Tonkean —Remote
- $145,000 - $165,000 a year
- Full-time
- Remote
- Bachelor's degree
- Organizational skills
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Customer Success Account Manager
Rechat Inc —Remote
- $75,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- High school diploma or GED
- Paid time off
Quick Apply
Remote Client Success Manager
Smart2Market —Remote
- $30 - $50 an hour
- Part-time
- Remote
- 5 years
- Mid-level
- Presentation skills
Quick Apply
7d
Customer Success Manager - US
Fingerprint —Remote
- $110,000 - $155,000 a year
- Remote
- Google Workspace
- Writing skills
- Mid-level
6d
Client Success Manager
BizLibrary —Remote
- $75,000 a year
- Full-time
- Remote
- Google Workspace
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Sr. Customer Success Manager II
Lyra Health —Remote
- $134,000 - $184,000 a year
- Full-time
- Remote
- 11+ years
- Travel
- Senior level
- Paid parental leave
- Health savings account

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Customer Success Executive

ServiceNow -
Denver, CO

Quick Apply

Job Details

Full-time

Qualifications

Managing customer accounts
AI use case identification
Enterprise software
Digital transformation
Team development
Management consulting
Leading team collaboration initiatives
Experience with SaaS (as product category for technical sales engineers)
International corporation experience
AI-driven automation
Account management
Cross-functional team management
Cross-functional communication
Consulting firm experience

Full Job Description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

What You Get to Do in This Role:

Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.

Qualifications

The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.

To be successful in this role, you will need:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Educational Background: BA/BS or equivalent required, Master’s degree preferred.
Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments.
C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises.
Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Refine Your Search

client success manager jobs in remote usa

Customer Success Executive

Customer Success Executive

Customer Success Manager - Texas

Customer Success Manager - Tennessee

Client Success Manager

Client Success Manager

Client Success Relationship Manager

[Remote] Customer Success Manager

Manager, Client Success (Pharma)

Senior Customer Success Manager

Customer Success Manager

Client Success Manager

Client Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Account Manager

Remote Client Success Manager

Customer Success Manager - US

Client Success Manager

Sr. Customer Success Manager II

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