Top 180 Senior operations manager Jobs in Remote Usa

Senior Business Operations Manager
NMI —Remote
- $100,000 - $140,000 a year
- Remote
- Analysis skills
- Organizational skills
- Senior level
- Paid parental leave
- AD&D insurance
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Senior Manager, Last Mile & Field Operations
Tonal —Remote
- $150,000 - $160,000 a year
- Full-time
- Remote
- 7 years
- Senior level
- Leadership
- Disability insurance
- Health insurance
Senior Manager, Global Logistics & Trade Operations
BeiGene —Remote
- $131,800 - $176,800 a year
- Full-time
- 7 years
- Customer service
- Computer literacy
- Health savings account
- Employee stock purchase plan
Senior Operations Manager, Engineered Systems
Parsons —Remote
- $148,300 - $266,900 a year
- Multiple hires
- Remote
- Engineering
- English
- Travel
- Wellness program
- Paid holidays
Sr. Manager, Transformation Operations
Versant Media —New York, NY
- $150,000 - $165,000 a year
- Email
- Remote
- 7 years
- Bachelor's degree
- Organizational skills
- Retirement plan
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Senior Manager, Sales Operations
Semrush Inc. —Almont, CO
- $170,867 - $211,875 a year
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Senior level
- Paid parental leave
- Health savings account
4d
US LBM Senior Manager - Cybersecurity Operations
US LBM Corporate —Boston, MA
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
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Senior Manager of Pre-Production Operations
Unrivaled Teamwear —Remote
- Full-time
- Remote
- 5 years
- ERP systems
- Bachelor's degree
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Senior Operations Manager
Aegis Ventures —Remote
- $130,000 - $160,000 a year
- Remote
- Travel
- Contracts
- Senior level
- Commuter assistance
- Health insurance
Senior Manager / Director of Revenue Operations
AspireIQ —Remote
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- System design
- Analysis skills
- Paid parental leave
- Health insurance
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Senior Product Operations Manager
GitHub, Inc. —Remote
- $124,000 - $329,200 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Product management
Senior Revenue Operations Manager
ChowNow —Remote
- $130 an hour
- Full-time
- Remote
- 6 years
- Microsoft Office
- Organizational skills
- Continuing education credits
- Health insurance
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Senior Manager, CX Services Operations
GitLab —Remote
- $139,200 - $208,800 a year
- Full-time
- Remote
- Senior level
- Employee stock purchase plan
- Health insurance
Senior Revenue Operations Manager
Signifyd —Remote
- $110,000 - $140,000 a year
- Remote
- Travel
- Senior level
- Communication skills
- Paid parental leave
- Disability insurance
Senior Manager, Congress Operations
Amgen —Remote
- $143,589.65 - $194,268.35 a year
- Remote
- Doctoral degree
- Master's degree
- High school diploma or GED
- Disability insurance
- Health insurance
Senior Manager, Operations
Housecall Pro —Remote
- $96,000 - $120,000 a year
- Remote
- CPA
- Finance
- Analysis skills
- Paid parental leave
- Paid holidays
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Senior Manager/Director Clinical Operations
Lycia Therapeutics —Remote
- $169,000 - $250,000 a year
- Full-time
- Remote
- Bachelor of Science
- Doctor of Philosophy
- Travel
Quick Apply
8d
Senior Manager, Consumer Marketing Operations
Yelp —Remote
- $109,000 - $184,000 a year
- Full-time
- Remote
- Marketing
- 8 years
- Bachelor's degree
- Employee stock purchase plan
- Paid holidays
Senior Marketing Operations Manager
SmartAsset —Remote
- $150,000 - $175,000 a year
- Remote
- 7 years
- SQL
- Senior level
- Health savings account
- AD&D insurance
Quick Apply
Senior Manager, Pricing Operations
NetApp —Remote
- $170,000 - $253,000 a year
- Office
- Finance
- Master's degree
- Employee stock purchase plan
- Health insurance
3d

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Senior Business Operations Manager

NMI -
Remote

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Job Details

$100,000 - $140,000 a year

Benefits

Paid parental leave
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) 4% Match
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement
Referral program

Qualifications

Performance dashboard reports
Performance improvement leadership
Team member evaluation
Data visualization software proficiency
Automation
Tooling
Standard Operating Procedures (SOPs) implementation
Technical documentation
Operations coordination planning
Operations transformation
Performance feedback (performance evaluation method)
Metrics Reporting
Business consulting
Collaboration with product development teams
Analysis skills
Zendesk
OKRs
Project delivery management
Data interpretation
Customer support management
Organizational skills
Management reporting
Operational excellence initiatives
Process improvement planning
Implementation of strategic initiatives
AI-driven automation
Senior level
4 years
Standard operating procedures (SOPs)
Data visualization projects

Full Job Description

NMI is a leading provider of payment gateway solutions, specializing in card-present solutions and payment processing. Our innovative technologies empower businesses to securely accept payments and optimize transaction processes. With a focus on reliability, security, and innovation, we continuously push the boundaries of what's possible in the payments industry.

The Senior Business Operations Manager is responsible for driving operational strategy and execution across the Customer Support organization. Reporting directly to the VP of Support, this role is the connective tissue between vision and execution — translating priorities into structured projects, building the operational foundation the organization needs to scale, and evolving into a strategic thought partner over time. You will work primarily within the support org while collaborating cross-functionally with Product, Engineering, Finance, and other teams to get things done.

The Ideal Candidate:

You are a highly motivated, execution-oriented operator who thrives in ambiguity, moves fast without losing rigor, and is energized by building things from scratch. You are excited by the prospect of owning these things in your first year:

Lead the evaluation and rollout of self-service and AI tooling strategies that reduce ticket volume and improve customer and agent outcomes
Drive the unification of support operations across NMI's multiple brands into a cohesive, consistent experience
Build the reporting and metrics infrastructure that gives support leadership and the broader business clear visibility into performance, trends, and health of the organization
Establish operational rhythms — cadences, scorecards, and review frameworks — that keep the org organized and moving
Partner with cross-functional teams to execute on initiatives that require alignment across Product, Engineering, and Finance

Key Responsibilities:

Own the execution of high-priority initiatives across the support organization, from scoping through delivery, with minimal supervision
Build and implement the self-service and AI tooling strategy for Customer Support, identifying opportunities to reduce friction for customers and improve efficiency for agents
Lead the operational integration of support functions across NMI's brand portfolio, driving consistency in process, tooling, and performance standards
Develop and maintain the reporting framework that tracks KPIs, metrics, and trends — delivering clear, actionable insights to support leadership and cross-functional stakeholders on a regular cadence
Establish and own the operational rhythms of the support org including monthly, quarterly, and annual planning cycles, performance reviews, and OKR tracking
Identify inefficiencies across support operations and drive process improvements and automation that reduce manual work and increase team capacity
Serve as a cross-functional liaison, partnering with Product, Engineering, Finance, and other teams to align on shared priorities and drive execution
Build toward becoming a strategic thought partner to the VP of Support — surfacing problems proactively, developing recommendations, and taking increasing ownership over time
Document SOPs, frameworks, and operational processes to build institutional knowledge and ensure scalability
Contribute to a culture of data discipline, continuous improvement, and operational excellence across the support organization

Skills & Experience:

4–8 years of experience in business operations, support operations, customer facing operations, consulting, or a similar high-execution role
A proven track record of delivering complex, cross-functional projects at scale with limited oversight
Demonstrated experience using or experimenting with AI tools to solve operational challenges or drive meaningful efficiency gains
Experience building operational frameworks, reporting infrastructure, and process documentation in a fast-paced environment
Strong analytical skills with the ability to surface trends, identify gaps, and translate data into clear recommendations
Proficiency with support platforms (Zendesk preferred) and data visualization or reporting tools
The ability to move fluidly between strategic thinking and hands-on execution without losing the thread on either
Strong written and verbal communication skills with the ability to influence without direct authority across technical and non-technical stakeholders
Independent work ethic and comfort operating in ambiguous, high-growth environments where priorities can shift
An instinct for noticing broken systems and an urgency to fix them

As well as being a part of something exciting everyday, you will also receive the following benefits:

A remote first culture!
Annual salary of $100,000 – $140,000, dependent on experience
Personal growth and advancement opportunities
Flex PTO & dedicated sick time
Health, Dental and Vision Insurance
Life, ADD, Short-term and Long-term Disability insurance
401k matching up to 4% after two months of service
Flexible Spending Account
Paid Parental Leave
Company volunteer days
Employee referral program
Bonusly colleague recognition

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We're all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

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Refine Your Search

senior operations manager jobs in remote usa

Senior Business Operations Manager

Senior Manager, Last Mile & Field Operations

Senior Manager, Global Logistics & Trade Operations

Senior Operations Manager, Engineered Systems

Sr. Manager, Transformation Operations

Senior Manager, Sales Operations

US LBM Senior Manager - Cybersecurity Operations

Senior Manager of Pre-Production Operations

Senior Operations Manager

Senior Manager / Director of Revenue Operations

Senior Product Operations Manager

Senior Revenue Operations Manager

Senior Manager, CX Services Operations

Senior Revenue Operations Manager

Senior Manager, Congress Operations

Senior Manager, Operations

Senior Manager/Director Clinical Operations

Senior Manager, Consumer Marketing Operations

Senior Marketing Operations Manager

Senior Manager, Pricing Operations

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