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Non-Emergency Call Taker - Denver 9-1-1 Emergency Communications

City and County of Denver -
Denver, CO

Apply Now

Job Details

Full-time
$20.06 - $30.10 an hour
4 days ago

Benefits

On-the-job training

Qualifications

Customer communication
High school diploma or GED
Driver's License

Full Job Description

About Our Job

This application is for the October 20, 2026, Non-Emergency Call Taker Academy.

The rate of pay for this position is $23.00 an hour.

Trainees will receive 7 weeks of paid classroom instruction followed by 3 weeks of paid, on-the-job training. After successfully completing training, and a 30 day review period you'll transition to a fully remote work from home environment.

Operation Hours

Monday–Friday: 7:00 AM – 7:00 PM
Saturday: 10:00 AM – 2:00 PM

Schedules are based on operational needs and will include days, evenings, weekends, and holidays, so flexibility is essential.

Primary Communication Center: 12025 E 45th Ave, Denver, CO 80239

Back-up Communication Center: 950 Josephine St, Denver, CO 80206

Every day, people turn to the City and County of Denver looking for answers, guidance, and support. As a Non-Emergency Call Taker, you'll be the first voice they hear—providing exceptional customer service, connecting residents with city resources, and ensuring callers receive the assistance they need.

Working in partnership with Denver 311, you'll handle a wide variety of non-emergency inquiries while recognizing when a situation requires an immediate emergency response. If you're a compassionate problem-solver who enjoys helping others in a fast-paced environment, this could be the career for you.

Job Responsibilities:

Serve as the first point of contact for community members seeking non-emergency assistance.
Answer a high volume of incoming calls with professionalism, empathy, and efficiency.
Gather critical information and determine the appropriate city service or resource for each caller.
Recognize emergency or crisis situations and immediately transfer callers to 9-1-1 when appropriate.
Research information using multiple city systems and accurately document all interactions.
Deliver outstanding customer service while helping residents navigate City and County services.
Perform other duties as assigned.

Our Ideal Candidate:

Enjoys helping others and providing outstanding customer service.
Thrives in fast-paced environments and can confidently manage multiple tasks at once.
Remains calm, patient, and professional during difficult conversations.
Has strong communication, listening, and critical thinking skills.
Is comfortable using multiple computer systems while speaking with callers.
Values teamwork, accountability, and making a positive impact in their community.
Is interested in building a long-term career with the City and County of Denver.

Below are the minimum requirements used to determine eligibility for this position:

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience Requirement: None
Education/Experience Equivalency: None
License/Certifications: By position, requires a valid driver's license at the time of application
Licenses and certifications must be kept current as a condition of employment

About Everything Else

Job Profile

CJ3272 Emergency Service Worker

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$20.06 - $30.10

Target Pay

$23.00 per hour

Agency

Emergency Communications

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.

Apply Now

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Non-Emergency Call Taker - Denver 9-1-1 Emergency Communications

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