Remote
Full time
R26-0066
The Student Accounts Coordinator position is a full-time employment opportunity reporting to the Student Accounts Manager. The Student Accounts Coordinator is expected to assist the Student Accounts Manager in monitoring, reviewing, and improving the business activities of the department.
Visa sponsorship is not available for this position.
Duties and Responsibilities:
Detailed student account analysis and award year reconciliation at increased productivity levels.
Counsel students on the document intake, awarding, disbursement and withdrawal processes.
Guide and counsel students to complete the appropriate forms by providing the information they need to fully complete their student financing process in a timely manner.
Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs.
Counsel students and taking payment plans/audit payment plans reviews.
Review students that have been out less than 60 days and work with student to review Post Withdrawal Disbursement and R2T4 process.
Review and complete Regent tasks and review documents to ensure students are Ready to Package.
Respond to inquiries regarding student accounts, monitor student accounts and conduct quality assurance reviews.
Assist in the resolution of escalated student issues and dispute resolution.
Collaborate cross-departmentally to ensure proper communication to students regarding the University's financial policies related to the corporate payment option(s).
Advise on the student's rights and responsibilities regarding their financial obligations to the University.
Monitor compliance of financial policies related to the student's payment option(s) through the University's system of record; Prepare, review, and resolve issues represented on reports including student account aging and assigned activities
Counsel on re-entry policies and procedures and facilitate student efforts to re-enter.
Monitor and collect any balances incurred throughout the progression of the student lifecycle.
Establish and maintain key partnerships by collaborating with Enrollment Services, Student Services, Accounting, Collections, and Strategic Partnerships to communicate student needs and identify issues for resolution.
Works collaboratively with other teams to ensure students receive proper support.
Responsible for establishing effective strategies in accordance with our policies that assist students in resolving outstanding account balances
Responsible for addressing applicable invoicing inquiries by students and employers that provide tuition assistance.
Reconciles accounts to ensure that outstanding invoices have been submitted to the student and/or employer
Acts as focal point for student requests of specialized invoicing and developing of processes and procedures
Reviews accounts to track funds received, invoiced amounts, and remaining amounts still needed for future invoicing
Researches and understands corporate account policies and procedures with respect to billing processes
Coordinate student ledger activities with other departments
Monitors student accounts through regular billing and payment processes
Scheduling agency payments as needed
Reviews Letter of Credits/Vouchers/Course Approvals for accuracy
Review the National Student Loan Database System (NSLDS), Common Originations and Disbursement System help (COD), and Central Processing System (CPS) to help determine current student eligibility
Third party reconciliation.
Oversee the accuracy and completeness of required departmental User Acceptance Testing (UAT) for any system updates.
Review and compare R2T4 calculation results for completeness.
Prepare invoices for students and third-party agencies.
Ad hoc reporting and work group participation as needed.
Participate in workgroup discussions with other departments to communicate student needs and identify issues for resolution.
Multitasks various aspects of the position while being able to prioritize daily workload in order to achieve account resolution goals as well as provide quality customer service.
Works off an assigned set of accounts and will be measured on several performance goals.
Responsible for resolving accounts receivable balances on student accounts and communicating with students on collection efforts if applicable.
Prepare, review, and take appropriate action on reports such as account aging, student activities, etc.
Other duties as assigned.
Knowledge, Skills, and Abilities:
Attention to detail and strong mathematical and critical thinking skills.
Outstanding organizational and time management skills.
Skills in multitasking and prioritizing responsibilities accurately in a high-volume environment.
Ability to participate as an active member of the institution's Student Accounts Coordinator team and ensure active communication abilities and cohesive working relationships with all other departments.
Strong interpersonal, written, and verbal communication skills.
Ability to articulate detailed financial information over the phone.
Customer service experience skills.
Proficiency in Microsoft Office, Excel, and Outlook.
The job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Minimum Qualifications:
Preferred Qualifications:
Familiarity with Title IV federal regulations a plus.
Experience with student information systems preferred.
Higher-education finance-related experience.
Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here (http://talent.arizona.edu/) .
Preferred Qualifications:
Familiarity with Title IV federal regulations a plus
Experience with student information systems preferred
Higher-education finance-related experience required
Rate of Pay: $ 22.77-$28.46
Compensation Type: Salary at 1.0 full-time Equivalence (FTE)
Grade: 6
Compensation Guidance:
The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.
The Grade Range represents a full range of career compensation growth over time in this position and grade. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide (https://talent.arizona.edu/sites/default/files/Applicant_Guide_to_Compensation.pdf) and our Total Rewards Calculator (https://hr.arizona.edu/employees-affiliates/compensation/total-rewards-calculator) .
The grade range for this position is $ 22.77-$28.46. Each unit typically sets starting pay between the minimum and midpoint upon hire as reflected in the Rate of Pay field above.
Special Instructions to Applicant: The application window is anticipated to close Friday, August 21, 2026 (11:59 PM MST).
Career Stream and Level: PC1
Job Family: Bursar
Job Function: Finance
Clery Language:
Notice of Availability of the Annual Security and Fire Safety Report :
In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) (https://clery.arizona.edu/asr) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office.
For more information regarding this position, please contact us at [email protected].
Where higher education meets technology – that’s The University of Arizona Global Campus. At UAGC, students discover relevant degree programs, innovative technology, and cherished tradition. UAGC offers associate, bachelor’s, and master’s online degree programs. The mission of UAGC is to provide high-quality, accessible, lower cost, and innovative, educational programs that meet the diverse needs of individuals pursuing advancement in their lives, professions, and communities. For more information, please visit www.uagc.edu , Facebook (https://www.facebook.com/UniversityOfArizonaGlobalCampus/) , Instagram (https://https://www.instagram.com/uazglobalcampus/) , LinkedIn (https://https://www.linkedin.com/company/university-of-arizona-global-campus/) or Twitter (https://www.twitter.com/UAZGlobalCampus) .
