Description - External
About the Role
Cognizant is one of the world’s leading professional services companies, and we are looking to add Data Processing Specialists to our team in Reno, NV. If you are eager to learn continuously and stay updated on industry trends and new technologies, this is your opportunity!
Responsibilities
- Quickly adapt procedures based on new instructions
- Address client queries with timeliness and accuracy, providing information based on sharing guidelines and principles for the requestor
- Investigate and resolve breaks related to financial mismatches, unconfirmed or missing trade bookings, non-receipts, payments, and interest claims that are payable or receivable
- Fully investigate cases before requesting corrections or more information
- Communicate with stakeholders via calls and emails to ensure timely and accurate resolution
- Engage Subject Matter Experts and leads for issues related to a case or system where additional support is needed
- Stay open to mentoring and feedback on employee performance; attend scheduled training for new processes or refresher trainings; complete self-paced courses assigned
- Communicate professionally to resolve issues and understand needed information
- Contribute to process improvement programs; participate in testing new systems and processes
- Actively engage in team meetings and share ideas
Qualifications
- HS Diploma or GED
- Detail-oriented with good interpersonal and time management skills
- Strong reading comprehension, communication and analytical skills
- Committed to high-quality work with strong focus to complete complex tasks
- Able to handle multiple tasks and projects efficiently
- Proficient with technology, including using multiple systems and dual monitors
- Willing to work overtime as needed
Background Screening Requirement
This role requires secondary client background screening, which necessitates a US Passport due to the nature of the work for a federal government client. Successful candidates must meet this mandatory precondition. Cognizant will only consider applicants legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Compensation
Hourly Rate: $20.30 per hour, depending on experience and other qualifications.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Benefits are subject to applicable eligibility requirements. The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Equal Opportunity Employer
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email
[email protected] with your request and contact information. Applications are accepted on an ongoing basis.
