Top 20 Customer service manager Jobs in Reno, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Security Client Service Manager
PalAmerican Security —Reno, NV
- $60,000 - $65,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Disability insurance
Quick Apply
Customer Service Manager
Garlock Flexibles —Reno, NV
- $110,000 - $125,000 a year
- Weekends as needed
- Microsoft Excel
- Writing skills
- ERP systems
Quick Apply
10d
Director of Customer Service
Hamilton Company —Reno, NV
- $120,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
Call Center Manager
Grand Sierra Resort and Casino —Reno, NV
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Customer Service Team Lead
Hoffmaster —Sparks, NV
- Full-time
- Mid-level
- 4 years
- Business
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Manager
Stord —Reno, NV
- Full-time
- Mid-level
- Communication skills
Customer Experience Supervisor I - Meadowood S/C
JCPenney —Reno, NV
- $21.00 - $26.25 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Reno, NV
- $15.50 - $29.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
7060 - Client Services Manager
Symbia Logistics —Sparks, NV
- Mentoring
- Warehouse
- Recruiting
Quick Apply
Associate Manager, Semi Service
Tesla —Sparks, NV
- Full-time
- System design
- Mid-level
- Driver's License
- Commuter assistance
- Health savings account
Field Service Supervisor
AGS, LLC —Reno, NV
- $68,000 - $78,000 a year
- Full-time
- Background check
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
Client Services Account Manager
ALS —Reno, NV
- Online Application
- Microsoft Excel
- Laboratory experience
- English
Call Center Shift Manager
Grand Sierra Resort and Casino —Reno, NV
- Weekends as needed
- Writing skills
- Mid-level
- 3 years
Quick Apply
Call Center Supervisor
Grand Sierra Resort and Casino —Reno, NV
- Weekends as needed
- Writing skills
- Mid-level
- Math
Quick Apply
Retail Lead Associate (Reduced-Time), Customer Experience Operations
Prime Now LLC - E78 —Reno, NV
- $18.90 an hour
- Part-time
- 18 years or older
- Mid-level
- Ability to climb stairs
- Employee assistance program
- 401(k) matching
Senior Call Center Manager
Atlantis Casino Resort Spa —Reno, NV
- Full-time
- Computer literacy
- Research
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply

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Security Client Service Manager
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Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

customer service manager jobs in reno, nv

Director, Member Advocate Center

Security Client Service Manager

Customer Service Manager

Director of Customer Service

Call Center Manager

Customer Service Team Lead

Customer Experience Manager

Customer Experience Supervisor I - Meadowood S/C

Customer Service & E-Commerce Supervisor - Full Time

7060 - Client Services Manager

Associate Manager, Semi Service

Field Service Supervisor

Client Services Account Manager

Call Center Shift Manager

Call Center Supervisor

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Senior Call Center Manager

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