Position Description
The Dispatcher is responsible for coordinating and managing service requests, scheduling personnel and equipment, and ensuring timely and efficient field operations. This role requires strong organizational, communication, and multitasking skills to balance daily operational demands while maintaining exceptional service standards and compliance with company policies. This is a full-time, onsite position; remote work is not available for this role. Competitive pay and comprehensive benefits offered.
Duties and Responsibilities
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Receive, review, and prepare work orders and service requests, ensuring accurate documentation and timely response.
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Schedule and dispatch workers, work crews, equipment, and service vehicles based on customer needs, project specifications, and operational priorities.
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Communicate effectively with customers, supervisors, and field personnel to address inquiries, resolve issues, and relay essential information.
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Monitor field activities and resource allocation to ensure service quality and on-time completion of work.
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Coordinate equipment, materials, and supply orders to support operational needs and maintain inventory accuracy.
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Arrange necessary repairs, maintenance, or replacements to restore service and uphold productivity standards.
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Maintain logs, schedules, and records of all service requests, field activities, and communications.
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Provide real-time updates to field teams regarding route changes, delays, hazards, or other relevant information.
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Support divisional leadership in implementing operational procedures and continuous improvement initiatives.
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Perform other duties as assigned by divisional leadership or senior dispatch personnel.
Core Competencies
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Operational Excellence: Ensures smooth, timely, and cost-effective service scheduling and delivery.
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Customer Focus: Anticipates and meets customer needs while maintaining strong communication and responsiveness.
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Attention to Detail: Monitors multiple data points with accuracy and precision in a high-volume environment.
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Problem Solving: Demonstrates initiative in identifying issues and developing efficient solutions.
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Team Collaboration: Builds positive relationships across departments to promote coordinated, effective operations.
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Communication: Conveys clear, concise, and accurate information to both field and administrative personnel.
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Safety Awareness: Adheres to and promotes company safety standards and procedures.
Position Requirements
Qualifications: Need to Have and Nice to Have:
- High school diploma or equivalent required; associate degree or technical certification preferred.
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2–5 years of related dispatch, service coordination, or scheduling experience.
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Experience in the construction, field services, or logistics industry preferred.
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Proven ability to manage workflow and dispatch personnel effectively in a dynamic environment
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Ability to multitask and manage multiple service calls in a fast-paced environment while maintaining attention to detail.
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Expert knowledge of dispatching principles, scheduling methods, and field coordination practices.
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Strong understanding of local routes, traffic patterns, and regional geography.
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Proficient communication skills, both written and verbal, to interact effectively with internal teams and customers.
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Demonstrated organizational and time management skills with a focus on efficiency and accuracy.
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Proficient in Microsoft Office Suite (Word, Excel, Outlook); familiarity with dispatching or scheduling software preferred.
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Knowledge of Viewpoint Vista desired.
- Ability to type 65–70 WPM accurately and take dictation when required.
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Knowledge of arithmetic and data accuracy essential for work order and scheduling calculations.
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Understanding of union labor relations and basic principles of labor/management partnerships (if applicable).
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Display a professional and courteous attitude to co workers, supervisors and the general public at all times
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Versatility, flexibility, and a willingness to work within constantly changing priorities and sometimes conflicting deadlines.
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Reliable and punctual attendance.
- Selected candidates for all positions must submit to and successfully pass post offer pre-employment drug/alcohol screen, background check and motor vehicle records check.
Physical Requirements
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Prolonged periods of sitting at a desk and working on a computer.
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Ability to communicate effectively via phone and email for extended periods.
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May be required to visit field sites or other company locations as necessary.
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Must possess a valid driver’s license and maintain an acceptable motor vehicle record when operating a company vehicle.
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Ability to pass pre-employment and random substance screening.
Employer Disclosure Statement
The above statements and job description is not intended to describe the nature and level of work being performed within this job. They are not intended to be an exhaustive list of all responsibilities, duties and tasks. Other similar or additional duties are performed as signed.
We E-Verify. We will provide the Federal Government with information from your Form I-9 to verify you are legal for employment in the United States.
Application Instructions
Penhall Company has been shaping the future of concrete services for over 65 years. As the nation’s leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR's 2023 Top Specialty Contractors, we deliver more than just expertise—we deliver results. With safety at the core of our operations and state-of-the-art technology in our hands, we ensure every project is executed with precision, efficiency, and care.
At Penhall Company, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Every single Penhall Company employee moves our company forward. If you are self-motivated and find a job well-done to be the ultimate reward, you'll fit right in!
We offer a comprehensive benefits package which includes medical, dental, vision, and life/AD&D/LTD insurance; paid sick leave, paid vacation, a 401(k)-retirement savings plan with contribution; Employee Assistance Program and a culture that values opportunity for growth, development, and internal promotion.
Equal Opportunity Information
Penhall Company is a Drug-Free Workplace and Equal Opportunity Employer.
We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Penhall Company has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.
We provide reasonable accommodation to qualified veterans/individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [email protected].
AI-Assisted Hiring and Automated Decision Tool Disclosure
The Company may use Artificial Intelligence (“AI”), machine learning technologies, and/or automated decision-making tools to assist in certain aspects of the recruitment and hiring process, including reviewing applications, resumes, assessments, and candidate qualifications. These tools are used to support the evaluation process and are not used as the sole basis for employment decisions.
All employment decisions are ultimately made by qualified Company representatives. The Company maintains human oversight of hiring decisions and does not permit automated systems to make final employment determinations independently.
The Company is committed to equal employment opportunity and to complying with all applicable federal, state, and local employment, privacy, and anti-discrimination laws. The Company does not intentionally use AI systems in a manner that unlawfully discriminates against applicants or employees based on any protected characteristic under applicable law.
Applicants may request reasonable accommodations, alternative evaluation methods, or additional information regarding the Company’s use of automated tools by contacting Human Resources.
Where required by applicable law, the Company may provide additional notices regarding the use of automated decision-making tools, data practices, retention periods, or bias audit information.
