Top 3 Help desk analyst Jobs in Reno, Nv

System Support Analyst
The AMES Companies, Inc. —Reno, NV
- Hybrid work
- Azure
- Mid-level
- Office
- Health insurance
- Dental insurance
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Client Support Desk Analyst
defi AUTO LLC —Carson City, NV
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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System Support Analyst

The AMES Companies, Inc. -
Reno, NV

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Job Details

Benefits

Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Life insurance

Qualifications

Desktop computer repair
Azure
Wireless Access Point implementation
Coaching
Hardware maintenance
Public Cloud
Printer (troubleshooting support)
Network infrastructure
Internal employee customer service
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Technical customer support for office equipment
Associate's degree

Full Job Description

WHY JOIN THE AMES COMPANIES

We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, and much more.

WHO WE ARE

The AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich American history. The AMES story goes back to 1774, when Captain John Ames began making America’s first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools helped build America for more than two hundred years. You can learn more about our history here. (https://www.youtube.com/watch?time_continue=97&v=wKblShNWKOs&embeds_referring_euri=https%3A%2F%2Fhubblecontent.osi.office.net%2F&source_ve_path=MjM4NTE)

Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools. Our leading global brands are sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities. To learn more about out business lines, visit our website: https://www.homebyames.com/en-us/. (https://www.homebyames.com/en-us/)

WHERE YOU WILL WORK

You will be working at out Reno, Nevada facility.

WHAT YOU WILL DO

As the System Support Analyst, you will be part of a help desk team. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and equipment installation and problem solving. You will be responsible for all equipment in the facility, printers, computers, barcode equipment. You will also support other locations with their requests and incidents.

RESPONSIBILITIES

Analyze and evaluate reported issues, end user application requirements to determine optimum resolution
Analyze end user application requirements and assign appropriate systems
Manage and support all company software and their environments
Manage and support all company hardware including communication devices
Manage user accounts; setup, modification and deletion based on the proper approvals through the ticketing system
Analyze the training needs of the end user, then provides proper training material
Complete tickets and projects within the required SLA or target date

REQUIREMENTS

Associate's Degree
2 years of experience
Must be proficient in O365, MS Azure, Active Directory, knowledge of Networking and PC repair and installation, knowledge of printer/copiers and label printers, ServiceNow experience helpful
Must have experience in Meraki switches, cameras, and access points
Must be detail oriented and able to multitask while being courteous and professional to our internal customers
Must be able to communicate clearly and coach as needed
Must be able to work a flexible work schedule and be available after normal work hours

ENVIRONMENTAL/PHYSICAL REQUIREMENTS

Physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This position is located primarily in an office environment. At times the associate is required to sit for long periods of time.

While performing the duties of this job, the associate may need the ability to lift and carry loads up to 20 pounds.

WORK AUTHORIZATION

The AMES Companies will only employ those who are legally authorized to work in the United States. The Company does not currently sponsor immigration visas for this role.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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