Top 3 Help desk manager Jobs in Reno Nv

IT Manager
Bombora —Reno, NV
- $130,000 - $150,000 a year
- Hybrid work
- Google Workspace
- PMP
- 5 years
- Commuter assistance
- Paid holidays
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IT Technician III
Public Employees Retirement System of Nevada —Carson City, NV
- $41,989.68 - $61,616.88 a year
- Email
- Background check
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
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8d
IT Support II
Truckee Gaming, LLC —Verdi, NV
- Weekends as needed
- Ability to walk for extended periods
- English
- Mid-level
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IT Manager

Bombora -
Reno, NV

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Job Details

$130,000 - $150,000 a year

Benefits

Commuter assistance
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching

Qualifications

Security audits
Vendor relationship building
Regulatory compliance evaluation
Coaching
Mentoring
Leading team collaboration initiatives
AI-driven automation
Audit support
IT department experience

Full Job Description

IT Manager (Reno/hybrid)

The true B2B data pioneer, Bombora connects the B2B ecosystem in a one-of-a kind Data Cooperative—enabling a holistic view of an account's research and consumption behavior. From this data, Bombora derives actionable insights that make it possible for brands, agencies, and publishers to identify, understand, and identify their prospects and customers, throughout the buyer and user experience, across the activation platforms of choice.

We are actively seeking an exceptional IT Manager who will provide problem-solving skills, mentoring, and leadership for our IT Team, while taking ownership of our various SaaS and in-house systems. This role requires versatility and the ability to handle numerous and sometimes competing tasks. The IT Manager must be service-oriented and a team player who enjoys helping people. This employee is empowered to use their skills and knowledge to solve problems, improve processes, and support teams across the organization — including guiding the team's responsible adoption of AI-powered tools and workflows.

Note: this role is hybrid and must be able to work in our Reno office at least 2 days a week.

Duties and Responsibilities

People Leadership & Culture

Team Leadership: Foster a collaborative, positive team culture and mentor IT Engineers.
Career Development: Guide direct reports through regular 1-1s, performance reviews, and structured career pathing.
SLA Accountability: Ensure the internal Help Desk consistently meets or exceeds defined SLAs.

Core Operations & Infrastructure

Identity & SaaS Management: Own and optimize core collaboration tools (Google Workspace/M365, Slack, Zoom, Jira) and coordinate all SaaS purchases and renewals.
Device Management (MDM): Oversee MDM solutions (Jamf, Intune) to secure and manage a hybrid fleet of macOS and Windows endpoints.
Onboarding & Offboarding: Standardize and automate user lifecycle workflows to ensure zero-day productivity and secure, immediate offboarding.
Office Tech & Events: Manage physical office networks, Wi-Fi, and AV infrastructure, including technical execution for major internal events (e.g., All Hands, CKO).

Finance & Vendor Management

Procurement & Inventory: Manage hardware and software vendor relationships while maintaining a strict inventory of physical assets and software licenses.
Budget Optimization: Monitor SaaS utilization to eliminate redundant tools, optimize license tiers, and assist leadership with spend forecasting.

Security, Compliance & AI Governance

Security & Compliance (SOC 2): Partner with engineering to enforce endpoint security (MFA, patch management) and assist with evidence collection for SOC 2 Type II audits.
AI Integration & Tooling: Evaluate, pilot, and deploy AI-driven IT tools (e.g., AI ticketing, scripting assistants) to accelerate support and automation.
AI Policy Ownership: Define and maintain the company's AI usage and data-handling policies in close partnership with Security and Compliance.

Required Skills/Abilities:

Strong leadership and people-management skills, with the ability to coach and develop a technical team
Excellent problem-solving and prioritization skills across competing, time-sensitive tasks
Service-oriented mindset with the ability to communicate clearly to both technical and non-technical stakeholders
Sound judgment evaluating new AI tools and vendors for security, privacy, and compliance risk before adoption
Working knowledge of SOC2 or similar compliance frameworks

Education and Experience

Completion of an IT or Information Systems training program or a degree in Information Technology or related field
5+ years of experience in a lead or managerial role in IT
Experience managing or piloting AI-powered IT tooling (e.g., AI helpdesk/ticketing assistants, AI-driven monitoring, LLM-based scripting or documentation tools)
Experience supporting SOC2 or similar compliance audits
Relevant certifications a plus (e.g., ITIL, PMP, CompTIA Security+)

Perks and Benefits

Competitive Salary
Equity
Health / Dental / Vision
Flexible Spending Account
Commuter Benefits
Flexible Vacation / 12 Paid Holidays / Summer Fridays
Education / Tuition Assistance
401K / Match
Generous Parental Leave
Team Lunches / Outings / Events (Yes! We found a way to do virtually!)
Offices (for when you want one)

Compensation Package

The salary range for this position is $130,000-$150,000 (base and bonus), along with equity (options). Actual compensation may vary and will be based on a candidate's qualifications, skills, experience, and location.

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help desk manager jobs in reno nv

IT Manager

IT Technician III

IT Support II

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