Position Summary
The Certified Peer Recovery Support Specialist Supervisor provides leadership, supervision, coaching, and quality assurance for peer recovery support services across the CrossRoads Men’s, Women’s, and Women with Children’s Programs. This position ensures Peer Recovery Support Specialists (PRSS) provide ethical, participant-centered, recovery-oriented services consistent with the CrossRoads Therapeutic Community and Community as Method models.
The PRSS Supervisor also serves as a primary coordinator for participant engagement and outcome data across all the Crossroads programs. Working closely with the Program Director and Operations Manager, this position helps develop and maintain systems for collecting program data, monitors the accuracy and completeness of participant engagement documentation, identifies missing or inconsistent information, and assists leadership in producing monthly CrossRoads performance and outcomes reports.
Supervisory Responsibilities
- Provide supervision to Peer Recovery Support Specialists assigned to all of the CrossRoads programs.
- Provide individual and group peer supervision consistent with certification requirements and accepted peer-support practices.
- Supervise Peer Academy interns and other developing peer professionals as assigned.
- Establish performance, documentation, ethical, and engagement expectations for peer staff.
- Conduct one-on-one supervision and performance coaching.
- Observe peer-support interactions and provide timely, constructive feedback.
- Support staff in identifying appropriate uses of lived experience.
- Monitor professional boundaries and ethical peer-support practices.
- Assist with onboarding, competency development, performance evaluations, and corrective coaching.
- Identify training and professional-development needs for peer staff.
- Support certification, recertification, continuing education, and career advancement of Peer Recovery Support Specialists.
- Foster leadership development among colleagues with lived experience.
Peer Recovery Support Leadership
- Provide leadership and direction for peer recovery support services
- Ensure peer-support practices remain participant-centered, voluntary, strengths-based, recovery-oriented, culturally responsive, and trauma-informed.
- Reinforce participant autonomy and respect for multiple pathways to recovery.
- Model appropriate use of lived experience and help peer staff develop proficiency in purposeful self-disclosure.
- Ensure Peer Recovery Support Specialists serve as role models, mentors, advocates, coaches, and sources of hope rather than assuming clinical or authoritative roles.
- Promote recovery-oriented language and challenge stigmatizing practices or assumptions.
- Help peer staff maintain the appropriate distinction between peer support, case management, Community Support, and clinical services.
- Evaluate the effectiveness and accessibility of peer-support services and recommend improvements.
- Maintain communication with the Program Director regarding peer-support operations, staffing needs, participant engagement, and emerging trends.
Peer Supervision and Professional Development
- Conduct structured individual and group supervision with Peer Recovery Support Specialists.
- Review participant engagement strategies, ethical questions, professional boundaries, difficult interactions, and recovery-support approaches during supervision.
- Support staff in recognizing situations requiring clinical, case-management, supervisory, or emergency intervention.
- Provide coaching related to active listening, motivational engagement, recovery planning, self-advocacy, community resource navigation, and recovery capital development.
- Review peer-support documentation and provide feedback regarding quality and compliance.
- Help staff develop measurable professional-development goals.
- Support employees preparing for Nevada Peer Recovery Support Specialist certification.
- Monitor certification status and continuing education requirements.
- Facilitate peer-specific training and professional-development opportunities.
- Promote reflective practice, self-awareness, wellness, and appropriate use of supervision.
- Encourage staff resilience while recognizing and responding to signs of burnout, compassion fatigue, or boundary challenges.
- Develop future peer leaders and support internal advancement opportunities.
Participant Recovery Planning and Engagement
- Support Peer Recovery Support Specialists in helping participants identify personal strengths, interests, values, goals, challenges, and recovery supports.
- Ensure participants are supported in developing self-directed recovery goals
- Promote recovery planning that transitions participants from professionally supported services toward personally directed, community-supported recovery maintenance.
- Assist peer staff in helping participants identify internal and external barriers to recovery.
- Encourage development of autonomy, self-efficacy, self-advocacy, and problem-solving skills.
- Promote meaningful participant engagement in recovery, employment, education, family, wellness, social, cultural, recreational, and community activities.
- Help participants identify natural supports that can remain available after CrossRoads services end.
- Support participants experiencing ambivalence, setbacks, relapse, disengagement, or difficulty progressing toward goals.
- Encourage long-term connection to recovery communities and natural supports.
Recovery Capital and Community Connections
- Ensure Peer Recovery Support Specialists actively connect participants with resources that strengthen recovery capital.
- Develop and maintain relationships with recovery organizations, mutual-support groups, behavioral health providers, employment resources, educational institutions, volunteer opportunities, and community organizations.
- Maintain awareness of community-based recovery resources available throughout Washoe County.
- Support access to multiple recovery pathways, including peer-led and mutual-support communities.
- Promote warm handoffs rather than passive referral whenever practical.
- Help Peer Recovery Support Specialists identify gaps in community resources and bring those needs to program leadership.
- Encourage participants to develop healthy social networks, meaningful activities, and community belonging.
- Support appropriate post-program recovery connections and re-engagement strategies.
Community as Method Integration
- Maintain working knowledge of the CrossRoads Therapeutic Community and Community as Method models.
- Ensure peer recovery support services complement and reinforce the broader CrossRoads community model.
- Promote responsible concern, peer leadership, mutual accountability, shared responsibility, and recovery transparency.
- Encourage participants to utilize both formal PRSS services and the broader peer community as sources of recovery support.
- Participate in community meetings, recovery activities, workshops, peer-led programming, and other structured activities as appropriate.
- Collaborate with Community Directors and Community Coordinators to integrate peer support into community programming.
- Support higher-phase participants in developing healthy peer leadership and mentorship skills.
- Reinforce the distinction between peer accountability and inappropriate peer authority or control.
- Promote restorative, relationship-based responses to participant challenges whenever appropriate.
Multidisciplinary Team Collaboration
- Participate actively in weekly Multidisciplinary Team meetings.
- Provide updates regarding participant engagement, recovery goals, strengths, barriers, community connections, and support needs.
- Ensure information provided by Peer Recovery Support Specialists is incorporated into multidisciplinary discussions when appropriate.
- Bring participant voice and stated preferences into team decision-making.
- Collaborate with other members of the multidisciplinary team.
- Identify participants experiencing declining engagement or emerging barriers and coordinate appropriate support.
- Ensure Peer Recovery Support Specialists understand objectives identified through MDT discussions that relate to their role.
- Communicate significant participant concerns through appropriate supervisory channels.
- Maintain appropriate confidentiality and information-sharing practices.
Participant Engagement Tracking
- Serve as a coordinator for collecting participant engagement and outcome data across all CrossRoads programs.
- Work with the Program Director and Operations Manager to identify the information necessary to demonstrate participant engagement, progress, program performance, and contractual compliance.
- Collaborate with Community Directors, Team Leads, Community Support Specialists, Peer Recovery Support Specialists, and County partners to understand existing data-collection practices.
- Identify where participant information is currently collected and determine where duplication, missing information, or inconsistent documentation exists.
- Help develop practical tools and workflows that allow frontline teams to capture required information without creating unnecessary administrative burden.
- Promote consistent definitions and documentation practices across CrossRoads programs.
- Ensure participant data is collected in a manner that is accurate, timely, meaningful, and useful for program decision-making.
Data Points and Outcome Measures
Assist leadership with tracking and reporting data including, but not limited to:
- Admissions and Program Participation
- Participant Engagement
- Recovery Outcomes
- Stability and Transition Outcomes
CaseWorthy & Documentation Quality
- Support CaseWorthy as the primary data and documentation system.
- Monitor whether required participant engagement and program data are entered accurately and within established timelines.
- Conduct routine reviews of participant records for missing, incomplete, duplicate, or inconsistent information.
- Work with staff to correct identified documentation deficiencies.
- Provide coaching and training regarding documentation standards.
- Collaborate with leadership and County partners regarding changes to CaseWorthy workflows or reporting expectations.
- Assist with development of standardized tracking tools when information cannot reasonably be captured through CaseWorthy.
- Ensure supplemental tracking systems are used only when approved and necessary.
- Promote documentation that is objective, respectful, recovery-oriented, and useful for participant service planning.
- Ensure staff understand the relationship between documentation quality, participant care, contract compliance, and program evaluation.
Data Quality Assurance
- Conduct regular data-quality reviews across CrossRoads programs.
- Compare data from CaseWorthy, activity logs, attendance records, shift reports, and other approved systems when necessary.
- Identify missing or inconsistent participant information and coordinate corrections with responsible staff.
- Track recurring documentation deficiencies and provide targeted training.
- Establish clear deadlines for completion and correction of required information.
- Work with the Program Director and Operations Manager to develop standardized data-validation procedures.
- Maintain supporting documentation for reported outcomes.
- Assist leadership with preparation for County audits, monitoring visits, and data reviews.
- Protect confidentiality and ensure participant data is accessed, maintained, and shared appropriately.
Monthly Outcomes Reporting
- Work directly with the Program Director and Operations Manager to prepare monthly CrossRoads performance and outcomes reports.
- Maintain a reporting calendar to ensure required information is available before reporting deadlines and monthly invoicing.
- Collect information from the CrossRoads programs.
- Verify the accuracy and completeness of reported data before submission to leadership.
- Compile quantitative and qualitative program information into clear monthly reporting formats.
- Assist leadership in identifying trends, accomplishments, challenges, and areas requiring additional attention.
- Compare current performance with prior reporting periods to identify changes in participant engagement and outcomes.
- Develop tables, summaries, dashboards, spreadsheets, and other reporting tools as appropriate.
- Maintain source documentation supporting reported figures.
- Assist with monthly, quarterly, annual, and ad hoc reports requested by RISE or Washoe County.
- Support leadership in translating participant and program data into meaningful narratives that demonstrate program impact.
- Ensure outcome reporting accurately represents program activity and does not overstate or infer results unsupported by available data.
Continuous Quality Improvement
- Use participant engagement and outcome data to help identify opportunities for improvement.
- Review trends with the Program Director, Operations Manager, Community Directors, and other leadership.
- Identify populations or participants demonstrating low engagement and assist teams in developing strategies for improved connection.
- Identify programming that demonstrates strong engagement or positive outcomes and help leadership understand factors contributing to success.
- Evaluate whether current data-collection processes provide useful information for operational decision-making.
- Recommend improvements to forms, tracking tools, workflows, and reporting systems.
- Help establish meaningful performance indicators for participant engagement and recovery-support services.
- Support implementation and evaluation of quality-improvement initiatives.
- Promote a culture in which data is used to improve services rather than simply satisfy reporting requirements.
Documentation and Compliance
- Maintain accurate supervision, training, participant engagement, and program data records.
- Ensure Peer Recovery Support Specialists complete required documentation within established timelines.
- Monitor compliance with County, RISE, certification, and program documentation standards.
- Assist with preparation and organization of documentation for contract monitoring and program audits.
- Maintain confidentiality of participant and personnel information.
- Follow established records-retention requirements.
- Participate in development and revision of data-related standard operating procedures.
- Ensure required program reports can be supported by source documentation.
- Perform additional duties and special projects as assigned.
Ethics and Professional Boundaries
- Model and enforce ethical peer-support practices.
- Ensure Peer Recovery Support Specialists maintain appropriate professional boundaries.
- Promote participant choice and multiple pathways to recovery.
- Maintain confidentiality except when disclosure is legally required or appropriately authorized.
- Seek leadership consultation when ethical or boundary concerns arise.
- Model professional communication, accountability, reliability, and appropriate use of supervision.
- Support staff in maintaining personal wellness while meeting professional expectations.
Training & Professional Development
- Maintain all credentials necessary to serve as a Certified Peer Recovery Support Specialist Supervisor.
- Complete required continuing education and supervision-specific training.
- Participate in all RISE, CrossRoads, and County-required trainings.
- Maintain proficiency in:
o Peer-support ethics
o Peer supervision
o Community as Method
o Recovery-oriented systems of care
o Trauma-informed care
o Motivational interviewing
o Crisis intervention and de-escalation
o Mental health crisis recognition
o Suicide warning signs and intervention
o Substance use and co-occurring conditions
o Cultural humility
o Professional boundaries
o Documentation standards
o CaseWorthy
o Data quality and performance reporting
o Naloxone administration
o CPR and First Aid
- Participate in leadership development and ongoing learning related to data collection, program evaluation, and continuous quality improvement.
Minimum Qualifications
- High school diploma or equivalent required.
- Current Nevada Certified Peer Recovery Support Specialist credential in good standing.
- Meets all applicable requirements to provide supervision to Peer Recovery Support Specialists.
- Minimum two years of experience providing professional peer recovery support services.
- Demonstrated experience supervising, mentoring, training, or coaching peer professionals.
- Personal lived experience relevant to recovery and demonstrated ability to use that experience ethically and intentionally.
- Strong understanding of participant autonomy and multiple pathways to recovery.
- Working knowledge of substance use, mental health, recovery, and community-support systems.
- Experience maintaining participant documentation and service records.
- Strong computer proficiency, including Microsoft Excel or comparable spreadsheet applications.
- Ability to organize, review, and interpret participant and program data.
- Strong written and verbal communication skills.
- Ability to work collaboratively across multiple program locations and multidisciplinary teams.
- Ability to maintain confidentiality and professional boundaries.
- Ability to pass all required background checks.
Preferred Qualifications
- Associate or bachelor’s degree in behavioral health, social work, human services, public health, data management, business administration, or a related field.
- Advanced Peer Recovery Support Specialist or peer-supervision credential.
- Experience within CrossRoads, another Therapeutic Community, recovery housing,supportive housing, or behavioral health program.
- Experience supervising peer staff with varied levels of professional experience.
- Experience with CaseWorthy, HMIS, or another human-services case-management database.
- Intermediate or advanced Microsoft Excel skills, including formulas, pivot tables, data validation, and reporting.
- Experience developing data-collection tools, spreadsheets, dashboards, or performance reports.
- Experience preparing monthly outcomes reports for a government contract or grant-funded program.
- Familiarity with program evaluation, continuous quality improvement, and outcome measurement.
- Knowledge of Washoe County behavioral health, recovery, housing, and community resources.
- CPR, First Aid, and Naloxone certification.
- Valid driver's license and insurable driving record.
Pay: $58,240.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
