Doctors Office for Pets is seeking a Veterinary Hospital Manager to lead our small, close-knit team. This is a hands-on leadership role for someone who enjoys balancing daily operations, team support, and client service while helping the hospital achieve its business goals.
As our Hospital Manager, you will partner closely with the Medical Director to oversee hospital operations, support team development, and ensure an exceptional experience for our clients and patients. Because we are a small practice, this role combines leadership responsibilities with front desk support and day-to-day operational involvement. The ideal candidate is an adaptable, emotionally intelligent leader who is comfortable rolling up their sleeves, making sound decisions, and contributing wherever needed to support the team and the hospital.
Key Responsibilities Include:
- Oversee daily hospital operations, staffing, scheduling, and workflow
- Support front desk operations, client communication, and service recovery when needed
- Recruit, train, coach, and develop team members while fostering a positive culture
- Monitor hospital performance, manage budgets, payroll, inventory, and key business metrics
- Ensure compliance with hospital policies and applicable regulations
- Partner with the Medical Director to drive operational improvements and support hospital growth
- Address employee and client concerns with professionalism, empathy, and sound judgment
Schedule, benefits and compensation**:
This is a full-time, hourly position averaging approximately 30 hours per week and is benefits eligible. Schedule flexibility is required based on business needs.
- Compensation: $28-36 per hour, for each hour worked*
- Bi-annual bonus opportunities: Based on hospital performance
- Health package: Medical, dental, and vision insurance with HSA option
- Life insurance, disability, and 401k options
- Employee Assistance Program
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
Your Qualifications:
- 5+ years of business management experience required
- Veterinary or medical office experience is preferred
- High emotional intelligence with the ability to build trust, navigate conflict, and lead with empathy
- Strong decision-making, critical thinking, and problem-solving skills
- Exceptional communication skills with a collaborative, servant-leadership approach
- Experience training, coaching, and supervising team members
- Resilient and adaptable in a fast-paced, emotionally charged environment
- Proficiency in budget management and operational oversight
- Strong computer skills and adaptability to new systems
- Self-motivated and capable of working independently with minimal supervision
About us:
Doctors Office for Pets was established in 2006 and provides a comfortable atmosphere for beloved pets. We are full-service clinic and primarily see dogs and cats, however, we will treat reptiles, birds, and exotics on occasion. At Doctors Office for Pets, our steady workflow, yet easy-going environment encourages team collaboration and continued development. Our talented staff embraces a positive hospital culture where each member of the team feels valued, and everyone understands the importance each role plays in the success of our practice. We are well-equipped and provide a full range of services, from routine medical care to surgery, laser therapy, behavioral consultations, and more.
#spo
*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.
**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.
WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.
Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.
