Top 46 Remote customer support Jobs in Renton Wa

Patient Account Customer Service Representative
Proliance Surgeons, Inc. —Seattle, WA
- $21.30 - $33.54 an hour
- Full-time
- Remote
- Microsoft Outlook
- Medical office experience
- HIPAA
- Health insurance
- Paid time off
Quick Apply
1d
Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)
Phamily —Seattle, WA
- $21 an hour
- Part-time
- Remote
- Organizational skills
- Communication skills
- Entry level
Quick Apply
12d
Call Center Patient Services Representative
Cardiac Study Center —Tacoma, WA
- $21.31 - $38.59 an hour
- 8 hour shift
- Remote
- OSHA
- HIPAA
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Support Specialists, AI Response Evaluation
mpathic —Seattle, WA
- $30 - $40 an hour
- Part-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Client Success Representative (Remote)
Demand.com —Seattle, WA
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Remote Client Success & Support Agent
Qureos Inc —Redmond, WA
- Remote
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Paid training
- Paid holidays
4d
Client Services Specialist
Vimly Benefit Solutions —Seattle, WA
- $23 an hour
- Temporary
- Remote
- Microsoft Excel
- HIPAA
- Mid-level
Quick Apply
6d
Bilingual Call Center Representative
SEIU Local 775 —Seattle, WA
- $27.29 - $37.92 an hour
- Weekends as needed
- Remote
- Computer literacy
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Client Coordinator
EPIC Brokers —Tacoma, WA
- $34.87 - $38.46 an hour
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Paid parental leave
- Paid holidays
Quick Apply
6d
Customer Success Manager (Remote)
Formations Corp —Kirkland, WA
- $68,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Project management
- Computer skills
- Health insurance
- Dental insurance
Licensed Customer Service Representative
Porch —Seattle, WA
- $54,000 - $75,600 a year
- Full-time
- Remote
- Spanish
- Research
- High school diploma or GED
- Travel reimbursement
- Paid parental leave
Washington 211 Supervisor
Crisis Connections —Seattle, WA
- $78,469.00 - $87,187.50 a year
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Organizational skills
Quick Apply
8d
Customer Solutions Specialist - Seattle, WA
AbbVie —Seattle, WA
- $84,500 - $162,000 a year
- Full-time
- Remote
- Computer literacy
- Mid-level
- Windows
- Paid holidays
- Health insurance
2d
Customer Success Manager
Valant —Seattle, WA
- $65,000 - $75,000 a year
- Remote
- Continuous improvement
- Senior level
- Communication skills
- Health savings account
- Health insurance
Quick Apply
1d
Customer Support Manager - Americas
Tomra —Seattle, WA
- $110,208 - $137,760 a year
- Full-time
- Remote
- 8 years
- Driving
- Travel
- Paid parental leave
- Health insurance
Quick Apply
Customer Engagement Specialist - Seattle, Washington
FOCUS Employment Solutions, LLC —Seattle, WA
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Organizational skills
Quick Apply
Client Service Specialist
Focus Partners Wealth —Seattle, WA
- $70,000 - $75,000 a year
- Remote
- Research
- Mid-level
- Organizational skills
Engagement Support Specialist
Cypfer —Seattle, WA
- $60,000 - $70,000 a year
- Weekends as needed
- Remote
- Bilingual
- Mid-level
- Bachelor's degree
Quick Apply
Customer Enablement Manager, West
Evolv Technologies Inc. —Seattle, WA
- $73,000 - $117,000 a year
- Weekends as needed
- Remote
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Patient Access Center Business Ops Manager
Seattle Children's Hospital —Seattle, WA
- $107,431 - $161,147 a year
- Remote
- Supervising experience
- Bachelor's degree
- Pediatrics
- Health insurance
- Dental insurance
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Patient Account Customer Service Representative

Proliance Surgeons, Inc. -
Seattle, WA

Quick Apply

Job Details

Full-time
$21.30 - $33.54 an hour
1 day ago

Benefits

Health insurance
Paid time off
401(k) matching

Qualifications

Debt collection phone call
Patient question and concern management
Financial data reconciliation
HIPAA compliance
Microsoft Outlook
Safety protocol adherence
Account maintenance
Phone communication
Medical office experience
Word embeddings
Patient demographics
HIPAA
Refund processing
Financial issue resolution
High school diploma or GED
Customer payment reminders
Health insurance knowledge
Debt collection payment plan
Medical billing account reconciliation
NextGen
Billing issue inquiries
Handling account queries
1 year
Phone call management
Clinical confidentiality policies
Medical terminology
Medical debt collection accounts
Communication skills
Collections account management
Entry level

Full Job Description

At Proliance Surgeons our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.
We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are!

Position Summary
The Patient Accounts Customer Service Representative is an integral member of the Revenue Cycle team, responsible for delivering exceptional service to patients while supporting the financial health of the organization. This remote role serves as the first point of contact for patient account inquiries, assisting patients with billing questions, payment arrangements, refunds, and account resolution.

Schedule:
Full-time, Monday - Friday, 9am - 6pm.
Key Duties and Responsibilities
The key duties and responsibilities of the Patient Accounts Customer Service Representative include, but are not limited to:

Answer incoming patient phone calls in a professional, courteous, and timely manner while providing accurate information regarding billing, balances, payments, and account status.
Respond to voicemail messages and make outbound calls to patients to resolve outstanding balances, discuss account discrepancies, and assist with payment-related inquiries.
Review patient accounts for accuracy, ensuring demographic, insurance, and claim information is complete and correct prior to billing.
Process patient payments securely and accurately while maintaining compliance with organizational policies and payment handling procedures.
Manage self-pay credit balances by reviewing accounts, determining appropriate resolution, and requesting patient refunds as needed.
Perform follow-up on outstanding patient accounts receivable balances to ensure timely resolution and payment collection Process bad debt
Maintain detailed and accurate account notes for all patient interactions and account activity
Complete duties and assist others as directed
Must follow all policies as introduced during new teammate On-Boarding, updated real-time and outlined in Teammate Handbook

Education/Experience

High School diploma or GED
Minimum 1-2 years’ experience within a medical office, healthcare billing, or revenue cycle environment required.
Experience handling high call volumes in a customer service environment preferred
Experience with Nextgen and SIS Billing Systems a plus
Knowledge of insurance billing, patient balances, and account reconciliation processes preferred

Knowledge, Skills and Abilities

Strong customer service skills with the ability to communicate empathetically and professionally with patients regarding financial matters
Excellent verbal and written communication skills
Knowledge of medical billing terminology, insurance processes, and patient account workflows Ability to work independently while following detailed instructions and established procedure
High level of attention to detail and commitment to accuracy
Ability to effectively use Office equipment
Basic knowledge of Microsoft Office Word and Outlook
Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
Using time efficiently, with meticulous attention to detail, accuracy, and completion
Ability to manage multiple factors for the best result
Resourcefulness in addressing first level problems and tenacity to see things through to solution
Ability to remove oneself personally from given situations, remaining objective
Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Clear oral and written communication
Ability to provide feedback to improve performance
Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision

Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Quick Apply

Refine Your Search

remote customer support jobs in renton wa

Patient Account Customer Service Representative

Enrollment Specialist (Part-Time) (Fully-Remote) (PST Hours)

Call Center Patient Services Representative

Customer Support Specialists, AI Response Evaluation

Client Success Representative (Remote)

Remote Client Success & Support Agent

Client Services Specialist

Bilingual Call Center Representative

Client Coordinator

Customer Success Manager (Remote)

Licensed Customer Service Representative

Washington 211 Supervisor

Customer Solutions Specialist - Seattle, WA

Customer Success Manager

Customer Support Manager - Americas

Customer Engagement Specialist - Seattle, Washington

Client Service Specialist

Engagement Support Specialist

Customer Enablement Manager, West

Patient Access Center Business Ops Manager

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