Are you a compassionate leader who thrives at the intersection of client experience and operational excellence? We're looking for a Hospital Manager to oversee the day-to-day operations of our veterinary hospital while ensuring every pet owner feels welcomed, informed, and supported.
This role blends hospitality, client communication, and hospital management to create a seamless experience for our clients and a positive, collaborative environment for our team. You'll be a key partner in helping our veterinary professionals focus on what they do best—delivering exceptional patient care.
What You'll Do
Client Care & Experience
· Welcome and check in clients with warmth and professionalism.
· Build trust and provide reassurance for pet parents, especially during emotional or stressful visits.
· Guide clients through their visit, including rooming, consultations, and checkout.
· Communicate clearly about processes, services, timelines, and costs to promote transparency and confidence.
· Send SMS updates and coordinate scheduling to keep visits running smoothly.
· Support seamless communication between in-person care and digital services.
· Monitor client flow to minimize wait times and maintain a calm, organized front-of-house environment.
· Maintain a clean, welcoming, and professional client-facing space.
· Communicate with referring veterinary partners and ensure medical records are shared promptly to support continuity of care.
Hospital Management & Leadership
· Foster a compassionate, accountable, and collaborative hospital culture.
· Oversee hospital operations, efficiency, and financial performance, including daily metrics such as revenue, labor costs, and average invoice.
· Recruit, onboard, train, and mentor hospital staff.
· Manage staff scheduling, including support team schedules and assistance with doctor scheduling.
· Provide ongoing performance management, feedback, recognition, and formal evaluations.
· Handle hospital payroll, inventory management, and accounts payable/receivable.
· Manage facilities and equipment maintenance.
· Ensure compliance with OSHA, DEA, and other regulatory agencies, as well as state, federal, and local employment laws.
· Build strong relationships with local veterinarians and represent the practice at community events.
What We're Looking For
· Previous veterinary experience required
· High school diploma or equivalent required; bachelor's degree in Management, Communication, Business Administration, or a related field preferred.
· 3–5 years of management experience in customer service, healthcare, hospitality, or a veterinary setting.
· Experience in client service or veterinary client relations strongly preferred.
· A compassionate, emotionally intelligent leader who remains calm and resilient in a fast-paced environment.
· Excellent verbal and written communication skills with a client-centered approach.
· Strong organizational and multitasking abilities.
· Familiarity with practice management systems, payment processing, and digital communication tools.
· Ability to collaborate effectively while maintaining confidentiality and professionalism.
Working Environment
· Primarily based in a veterinary clinic with frequent client and team interaction.
· Requires standing, walking, and computer/phone use throughout the day.
· May include flexible scheduling, evenings, or weekends depending on hospital hours.
· Emotional resilience is important when supporting clients during sensitive situations.
Why Join Us?
You'll play a vital role in shaping the client experience, supporting our veterinary team, and helping our hospital thrive. If you're passionate about leadership, service excellence, and building meaningful relationships—with both people and pets—we'd love to hear from you.
ABOUT LAKEFIELD VETERINARY GROUP
We believe exceptional veterinary care starts with exceptional people.
We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.
As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.
Our Values
Our culture is built on five core values that guide how we work and serve:
If these resonate with you, you'll fit right in.
Equal Employment Opportunity
Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.
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Keywords: Veterinary Hospital Manager, Veterinary Practice Manager, Practice Manager, Hospital Administrator, Animal Hospital Manager, Veterinary Operations Manager, Veterinary Leadership, Team Management, P&L Management, Veterinary Operations, Staff Development, Recruiting, Employee Retention, Client Experience, Financial Management, Business Development, Inventory Management, AAHA, Fear Free, ezyVet, Avimark, Cornerstone, Veterinary Medicine, Small Animal Practice.
