Top 254 Technical support Jobs in Research Triangle Park Nc

Customer Service Manager
AnyDay Heating and Cooling —Garner, NC
- Full-time
- Mid-level
- Residential
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
3d
CAD Drafter Customer Service Sales Role
DSA Doors —Raleigh, NC
- Full-time
- AutoCAD
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Service Support Analyst
Intellibee Inc —Raleigh, NC
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
13d
Customer Service/Inside Sales ...
GARDNER MARSH GAS EQUIPME... —Raleigh, NC
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
Loan IQ Trainer
Motion Recruitment —North Carolina
- Contract
- 5 years
- SharePoint
- Training & development
6d
IT Help Desk Specialist - #4915
GRAIL, Inc. —Durham, NC
- $30 - $41 an hour
- Weekends as needed
- Laboratory
- Google Workspace
- Computer science
- Health insurance
- Dental insurance
First Level IT Support
Drees & Sommer Digital Services —Cary, NC
- From $50,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- English
Quick Apply
7d
Service Desk or Helpdesk
HCL America Inc —Cary, NC
- Full-time
- Google Workspace
- Computer Science
- Bachelor of Science
Quick Apply
Support Analyst
Abrigo —Raleigh, NC
- Full-time
- Remote
- Mid-level
- Finance
- Bachelor's degree
- Health savings account
- Health insurance
IT Service Specialist
Asahi Kasei —Cary, NC
- $70,000 - $85,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
MSP Tier 1 IT Support Tech-Not Remote
TeamLogic IT, Durham, NC —Durham, NC
- $22 - $28 an hour
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
9d
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
IT Support Generalist (Full Time)
Agri Supply Company —Garner, NC
- $58,000 - $73,000 a year
- Weekends as needed
- Google Workspace
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
Technology Support Technician
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $55,265 - $66,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Retirement plan
9d
Client Support Desk Analyst
defi AUTO LLC —Raleigh, NC
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
9d
Technical Support
Software Technology Inc —Raleigh, NC
- Mid-level
Quick Apply
IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)
Ampere Computing —Durham, NC
- $37.98 - $57.21 an hour
- Temporary
- Computer Science
- Inventory management
- Mid-level
Tech Support Engineer IV (Remote)
Brain Corp —Raleigh, NC
- $44.19 - $57.19 an hour
- Remote
- Computer science
- 6 years
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
Software Support Analyst (Full-Time Remote, North Carolina Based)
Alliance Health —Morrisville, NC
- $73,727 - $94,002 a year
- Full-time
- Remote
- Background check
- Computer Science
- Writing skills
- Disability insurance
- Health insurance
3d

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technical support jobs near research triangle park nc

Customer Service Manager

AnyDay Heating and Cooling
Garner, NC

Quick Apply

Job Details

Full-time
3 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Operational analysis
Team member evaluation
Managing teams in a customer support role
Coaching
Process improvement
Performance feedback (performance evaluation method)
De-escalation techniques
Team development
Mentoring
Dispatch software communication
Telephone systems
Customer information system software
Process management
Call center management
Technical Proficiency

Full Job Description

Position Overview

The Customer Service Manager (CSM) leads, coaches, and optimizes the frontline customer service and dispatch teams for AnyDay Heating, Cooling, and Plumbing. This role ensures high-class customer experiences, maximizes booking efficiency for incoming service calls, and maintains seamless communication between home-service customers, field technicians, and dispatch.

As a key operational leader, the CSM drives call-center performance, handles high-level customer escalations, and continuously trains Customer Service Representatives (CSRs) to maintain brand standards, improve conversion rates, and correct unproductive workplace habits.

Key Responsibilities

Team Leadership & CSR Coaching

Direct Supervision: Lead, mentor, and evaluate a team of Customer Service Representatives and dispatchers to ensure high performance and accountability.
Training & Onboarding: Conduct initial onboarding and structured continuous training programs for CSRs, focusing on call scripts, objection handling, booking techniques, and software proficiency.
Habit Correction & Retraining: Identify CSRs exhibiting bad habits or low call conversion rates; implement tailored retraining plans, role-play exercises, and call-monitoring reviews to elevate performance.
Performance Evaluations: Conduct weekly 1-on-1 performance reviews, monthly scorecards, and annual evaluations based on call booking percentages, average call handling time, and customer feedback.

Operational & Dispatch Management

Booking Efficiency: Oversee inbound call traffic to maximize service call booking rates across HVAC, cooling, and plumbing lines of business.
Dispatch Alignment: Partner closely with the dispatch team to ensure effective route planning, technician utilization, and response times for emergency calls.
Software Management: Utilize FieldEdge, ServiceTitan, or similar CRM/dispatch software to track call metrics, monitor technician schedules, and manage customer accounts.
Process Optimization: Identify bottlenecks in call flows or customer intake processes and implement standard operating procedures (SOPs) to streamline operations.

Customer Experience & Escalation Resolution

Conflict Resolution: Act as the primary escalation point for severe customer inquiries, service disputes, billing questions, or unsatisfactory job site experiences.
Reputation Management: Monitor online customer reviews and customer satisfaction (CSAT/NPS) surveys; implement root-cause solutions to reduce negative feedback and drive positive reviews.
Service Guarantee Standards: Ensure all customer interactions reflect AnyDay’s commitment to safety, professionalism, promptness, and upfront pricing.

Qualifications & Requirements

Experience: 3–5+ years of customer service management experience, preferably in residential trade services (HVAC, plumbing, electrical, or home services dispatch).
Technical Skills: Proficiency in field service management software (e.g., ServiceTitan, FieldEdge, Housecall Pro) and phone system platforms.
Leadership Ability: Proven track record of managing call center teams, conducting performance coaching, and turning around underperforming CSRs.
Communication: Exceptional verbal, written, and de-escalation skills.
Availability: Flexibility to oversee peak morning/evening demand hours and emergency weekend rotation

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in research triangle park nc

Customer Service Manager

CAD Drafter Customer Service Sales Role

Service Support Analyst

Customer Service/Inside Sales ...

Loan IQ Trainer

IT Help Desk Specialist - #4915

First Level IT Support

Service Desk or Helpdesk

Support Analyst

IT Service Specialist

MSP Tier 1 IT Support Tech-Not Remote

Level 1 Analyst IT Help Desk

IT Support Generalist (Full Time)

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Technology Support Technician

Client Support Desk Analyst

Technical Support

IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)

Tech Support Engineer IV (Remote)

Software Support Analyst (Full-Time Remote, North Carolina Based)

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