Top 94 Help desk engineer Jobs in Reston, Va

ITS Support Engineer I
Amazon.com Services LLC —Herndon, VA
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- AD&D insurance
- Health insurance
Help Desk Engineer - Tier II
Improvix Technologies —Reston, VA
- $70,000 - $110,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Support Engineer I
ISI Enterprises —Herndon, VA
- $75,000 - $82,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
- Paid time off
- Opportunities for advancement
2d
Client Support Engineer 1
Abacode —Fairfax, VA
- Full-time
- Office
- Entry level
Client Support Engineer 1
Thrive —Fairfax, VA
- Full-time
- Office
- Entry level
Quick Apply
Senior End User Computing Support Engineer
Managed IT & Security Provider —Alexandria, VA
- $47.50 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Service Desk Technician/Onsite Engineer
Orion Solutions —Reston, VA
- Full-time
- Background check
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Solutions Engineer I
NextgenID —Fairfax, VA
- $55,000 - $90,000 a year
- Full-time
- Salesforce
- Windows
- Travel
- Health insurance
- Dental insurance
Quick Apply
4d
Application Support Engineer
Apptium Technologies —Reston, VA
- $70,000 - $85,000 a year
- Full-time
- Research
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
1d
Customer Support Engineer – Herndon VA
Cogent Communications —Herndon, VA
- $65,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Office
- In-person
- Disability insurance
- Health insurance
Quick Apply
NIH Desktop Engineer (Level I)
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
Quick Apply
NIH Desktop Engineer MacOS (Level I)
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
Quick Apply
Digital Support Engineer
Thermo Fisher Scientific —Washington, DC
- $31.73 - $42.31 an hour
- Full-time
- Computer Science
- Customer service
- Writing skills
- Commuter assistance
- Paid parental leave
9d
IT Engineer
Ionic Digital Inc. —Washington, DC
- Full-time
- Remote
- Mid-level
- Windows
- Organizational skills
- 401(k)
Quick Apply
Tier 2 Help Desk Engineer
Koniag Government Services —Washington, DC
- $23.05 - $31.25 an hour
- Full-time
- Writing skills
- Mid-level
- Windows
- Paid holidays
- Health insurance
Junior Deployment Engineer
IMPAG HR Solutions, LLC —Chantilly, VA
- $38,000 - $45,000 a year
- Full-time
- Computer science
- Computer Science
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Systems Engineer I
ProcureTeq —Arlington, VA
- Computer science
- Computer Science
- Mid-level
NIH Desktop Engineer MacOS (level II)
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
Quick Apply
NIH Desktop Engineer (Level II)
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
Quick Apply
NOC Engineer – Herndon VA
Cogent Communications —Herndon, VA
- $70,000 - $85,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

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ITS Support Engineer I

Amazon.com Services LLC -
Herndon, VA

Apply Now

Job Details

Full-time
$25 - $41 an hour

Benefits

AD&D insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Network troubleshooting
Software deployment
Laptop (troubleshooting support)
Windows
Microsoft System Center
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Technical customer support for office equipment
IP networking
System deployment
Windows Server administration
High availability

Full Job Description

DESCRIPTION

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment?

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and friction-less on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.

Key job responsibilities

Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
Assist with activities to triage and escalate system or network outages to reduce downtime
Understand and execute change management activities in a high availability environment
Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
Effectively manage and oversee IT asset inventories
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
Occasional travel required based on the needs of the business
Participate in 24/7 on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours

A day in the life
If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/benefits/us-benefits-and-stock

About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.

If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Engineer at Amazon!

BASIC QUALIFICATIONS

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma

PREFERRED QUALIFICATIONS

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 25.00 - 41.00 USD hourly

Apply Now

Refine Your Search

help desk engineer jobs in reston, va

ITS Support Engineer I

Help Desk Engineer - Tier II

Support Engineer I

Client Support Engineer 1

Client Support Engineer 1

Senior End User Computing Support Engineer

Service Desk Technician/Onsite Engineer

Client Solutions Engineer I

Application Support Engineer

Customer Support Engineer – Herndon VA

NIH Desktop Engineer (Level I)

NIH Desktop Engineer MacOS (Level I)

Digital Support Engineer

IT Engineer

Tier 2 Help Desk Engineer

Junior Deployment Engineer

Systems Engineer I

NIH Desktop Engineer MacOS (level II)

NIH Desktop Engineer (Level II)

NOC Engineer – Herndon VA

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