Top 122 Helpdesk manager Jobs in Reston, Va

Service Desk Lead
Koniag Government Services —Vienna, VA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Help Desk Manager
Stanley Martin Homes, LLC —Reston, VA
- $110,600 - $128,600 a year
- 8 hour shift
- Experience equivalent to degree accepted
- Senior level
- Business
- Paid parental leave
- Health savings account
Quick Apply
Service Desk Lead (Active Secret Clearance)
Akima, LLC —Alexandria, VA
- $150,000 - $170,000 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Technology Services Specialist
National Wildlife Federation / NWF —Reston, VA
- $60,000 - $70,000 a year
- Hybrid work
- Background check
- Research
- Mid-level
- Dental insurance
- Tuition reimbursement
Quick Apply
Manager, End User Services
CFC —Dulles, VA
- $120,000 - $162,000 a year
- Full-time
- Office
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
21h
Technology Support Specialist - Service Desk (Fixed-Term)
National Geographic Society —Washington, DC
- $29.69 - $31.25 an hour
- Weekends as needed
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- Commuter assistance
Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
Customer Engagement Manager
Bridge Core (BCore) —Herndon, VA
- $125,000 - $150,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Disability insurance
- Health insurance
Service Desk Manager
Alliance Defending Freedom —Lansdowne, VA
- $92,000 - $147,900 a year
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
3d
Help Desk Manager
SiloSmashers —Arlington, VA
- Full-time
- Hybrid work
- 8 years
- Bachelor's degree
- Senior level
Quick Apply
Help Desk Manager
Integral —Tysons Corner, VA
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
IT Service Delivery Manager
Auria —Reston, VA
- $110,000 - $145,000 a year
- Computer science
- 7 years
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
6d
Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Lead IT Services & Support Analyst
CFC —Dulles, VA
- $120,000 - $162,000 a year
- Full-time
- Computer Science
- 11+ years
- Windows
- Health insurance
- Dental insurance
Quick Apply
8d
IT Service Manager
AAC Inc —Vienna, VA
- $120,000 - $130,000 a year
- PMP
- Bachelor of Science
- Bachelor's degree
Quick Apply
Helpdesk Lead
Computer World Services —Washington, DC
- $120,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Manager, IT Service Desk & End User Services
Clark Construction Group —McLean, VA
- Extended hours
- Google Workspace
- Computer Science
- Construction site
IT Service Desk Operations Program Manager
NTT Ltd —Alexandria, VA
- $97,391 - $162,319 a year
- 8 years
- Bachelor's degree
- Senior level
- Health savings account
- AD&D insurance
3d
Service Desk Manager
HII —Springfield, VA
- $94,352 - $122,000 a year
- Email
- 7 years
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply

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helpdesk manager jobs near reston, va

Service Desk Lead

Koniag Government Services -
Vienna, VA

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Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Incident Escalation
Bachelor's degree

Full Job Description

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret security clearance to support Kadiak and our government customer in Vienna VA.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

FBI TSC’s Service Desk is a 24 x 7 operation with three shifts. The Service Desk Lead is to assist and oversee the support of operations and other systems. The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the Service Desk Technicians are meeting and exceeding expectations regarding performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

Monitor Service Desk performance and customer service skills (phone calls, email and in person) for training and addressing areas of concern.
Generate Service Desk activity reports including ticket metrics, survey results, and performance metrics.
Support Service Desk Technicians by being hands on and resolving tickets.
Monitor ticketing systems for patterns and inconsistencies. Review and update ticket content as needed and work with staff to ensure appropriate and accurate information is included.
Present formal and informal training and assistance on new SOPs and/or new ITU processes.
Manage meetings with other Service Desk Leads, Facilities, Logistics and Security as needed to implement and meet objectives at the Service Desk.
Provide regular updates on common problems encountered and identify resolutions/improvements.
Support projects for the FBI/TSC as directed by government and management.
Communicate information in a clear and effective manner when addressing customer issues with Service Desk staff.
Interpret and apply Standard Operating Procedures (SOP) as they relate to the Service Desk as well as the IT Unit and support a standard SOP auditing process to ensure processes are up to date and accurate.
Evaluate and recommend adoption of new or enhanced approaches to delivering IT Service Desk services as well as enhanced ESS support for management and oversight functions.
Act as a catalyst for change and improvement in performance and quality.
Ensure activities, services, and products meet organizational goals and objectives.
Assess customer requirements and ensure that these are met within the Service Desk SOP.
Identify and execute training as needed for shifts when support issues of concern are identified, ensuring Shift Leads are managing their team and supporting training requirements.
Assure that all metrics are properly documented and escalated to appropriate resources for correction.
Manage the Service Desk work schedule, vacation, and holiday schedule to ensure that the Service Desk always has 24/7/365 coverage.
Ensure and certify the Service Desk staff is trained on processes and procedures.
Conduct periodic walkthroughs through the Center and meet with customers to identify any outstanding issues and to ensure that customer service is meeting established standards, such as turnaround time.

Requirements

4+ years related experience
Shall have experience working in a 24/7/365 environment providing continuous support to users and critical operations monitoring and escalation.

Clearance Requirement:

Top-Secret Clearance

Education:

Bachelors degree in related field

Office Location and Travel:

The primary place of performance is onsite at Vienna, Virginia

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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Refine Your Search

helpdesk manager jobs in reston, va

Service Desk Lead

Help Desk Manager

Service Desk Lead (Active Secret Clearance)

Technology Services Specialist

Manager, End User Services

Technology Support Specialist - Service Desk (Fixed-Term)

Help Desk Specialist

Customer Engagement Manager

Service Desk Manager

Help Desk Manager

Help Desk Manager

IT Service Delivery Manager

Service Desk Manager

Lead IT Services & Support Analyst

IT Service Manager

Helpdesk Lead

Manager, IT Service Desk & End User Services

IT Service Desk Operations Program Manager

Service Desk Manager

IT Support Technician I

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