Top 24943 Manager, customer account Jobs in Reston, Va

Service Manager
Pohanka Chevrolet —Chantilly, VA
- $165,000 - $200,000 a year
- Weekends as needed
- Dealership
- 5 years
- US work authorization
- Health savings account
- Disability insurance
Quick Apply
Federal Civilian Account Executive
DH Technologies LLC —Leesburg, VA
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Full-Charge Bookkeeper
Sight and Sound Systems, Inc. —Sterling, VA
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Finance
- Disability insurance
- Health insurance
Quick Apply
10d
Journeyman Task Manager
Leidos —McLean, VA
- $73,450 - $132,775 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Paid time off
1d
Client Administrative Manager
Steward Partners Global Advisory LLC —McLean, VA
- Full-time
- Mid-level
- Office
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
Customer Account Manager (Remote opportunity)
Nestlé USA —Arlington, VA
- $120,000 - $160,000 a year
- Remote
- Bachelor's degree
- Contracts
- Senior level
- Health insurance
- 401(k) matching
9d
Operations Manager - Client Services & Dispatch
Excel Courier —Ashburn, VA
- $98,040 - $144,840 a year
- Full-time
- Background check
- 5 years
- Pass drug screening
- Health savings account
- Health insurance
1d
Data Center Procurement Manager, Data Center Sourcing & Procurement
Amazon Data Services, Inc. —Herndon, VA
- $79,500 - $139,100 a year
- Full-time
- Computer science
- 5 years
- Analysis skills
- AD&D insurance
- Health insurance
2d
Senior Customer Success Manager - Moveworks (Federal)
ServiceNow —Washington, DC
- $113,700 - $177,650 a year
- Online Application
- Remote
- Residential
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Health insurance
Quick Apply
Accounting Clerk/Office Manager
CargoSense, Inc —Reston, VA
- $72,000 - $92,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Assistant Property Manager
CloudHQ LLC —Ashburn, VA
- $65,000 - $83,000 a year
- Full-time
- Background check
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
Quick Apply
3d
Customer Service
TTM Technologies —Sterling, VA
- $49,753 - $78,642 a year
- Full-time
- Oracle
- Word processing
- Mid-level
- Health savings account
- Paid holidays
Customer Success Manager
Everfox —Herndon, VA
- $93,400 - $127,900 a year
- Email
- Hybrid work
- Computer Science
- Writing skills
- Windows
- Paid time off
- 401(k) matching
Associate Customer Success Manager, Scale
Expel —Herndon, VA
- $73,500 - $106,600 a year
- Remote
- Mid-level
- US work authorization
- Leadership
- Parental leave
Quick Apply
9d
Customer Account Manager
Insight Xcite —Fairfax, VA
- $120,000 - $170,000 a year
- Full-time
- Hybrid work
- 6 years
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager (Hybrid)
ISI Enterprises —Herndon, VA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- 3 years
- Continuous improvement
- Organizational skills
- Opportunities for advancement
Sr. Customer Success Manager
Everfox —Herndon, VA
- $123,600 - $165,600 a year
- Email
- Hybrid work
- Computer Science
- Writing skills
- Windows
- Paid time off
- 401(k) matching
SLED Account Manager
Nutanix —McLean, VA
- $201,600 - $302,400 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Paid time off
- Parental leave
7d
Customer Success Manager (Remote)
Sorcero —Washington, DC
- $110,000 - $125,000 a year
- Remote
- Marketing
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Customer Success Operations Manager
ProctorU Inc. —McLean, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Quick Apply

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Service Manager

Pohanka Chevrolet
Chantilly, VA

Quick Apply

Job Details

Full-time
$165,000 - $200,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Opportunities for advancement
Flexible schedule
Life insurance
Referral program

Qualifications

Customer communication
Managing teams in a customer support role
Workflow management (operations management method)
Service scheduling
Client inquiry handling
Team scheduling
Auto service management
Frontline customer support management
Warranty issues management
Computer skills
Dealership experience
General management

Full Job Description

Job Overview:

Pohanka Chevrolet is a reputable automotive dealership committed to delivering exceptional service and customer satisfaction. We take pride in our team of skilled professionals who work together to provide outstanding automotive service experience. As our business continues to grow, we are seeking a highly motivated and customer-oriented individual to join our team as the Service Manager.

As the Service Manager, you will play a pivotal role in supporting the daily operations of our automotive service department. You will work closely with the Service Director and collaborate with the service team to ensure efficient and high-quality service delivery. Your primary responsibility will be to provide exceptional leadership, outstanding customer service, assist in managing workflow, and maintain a smooth service process.

Responsibilities:

Ensure customers have a positive dealership experience.
Ensure exceptional customer service throughout the service process, managing department expectations and satisfaction.
Collaborate with the service team to resolve any customer complaints or issues promptly and effectively.
Organize and coordinate the daily workflow of the service department.
Assist in managing and resolving scheduling conflicts or other operational challenges.
Develop and oversee the overall service process, ensuring compliance with company policies and standards.
Manage and hire technicians and service advisors.
Collaborate with technicians, advisors, and other service staff to maintain a smooth and efficient service workflow.
Maintain accurate records of service orders, invoices, and customer information in the database.
Conduct regular audits to ensure service quality, adherence to procedures, and timely completion of tasks.
Foster a positive and collaborative team environment, promoting effective communication and teamwork.
Adhere to all safety protocols and ensure a clean and organized work environment.
Adhere to all manufacturer guidelines as it pertains to warranty procedures and repairs.

Qualifications and Requirements:

Absolutely must have previous Automotive Dealership experience in a Service Manager or Director’s role.
Must have a minimum of 15 years experience in an Automotive Dealership, minimum of 5 years in management is required.
General Motors experience is strongly prefered.
Exceptionally strong background in leadership experience is an absolute must.
Strong customer service skills with the ability to handle customer inquiries and complaints professionally.
Excellent organizational and time management skills with the ability to prioritize tasks effectively.
Solid understanding of automotive service processes, including service scheduling and workflow management.
Exceptional understanding of automotive service warranty & extended warranty, including policies & procedures, guidelines, claims submission, etc..
Proficient computer skills with experience in using service management software and databases.
Strong communication and interpersonal skills to effectively collaborate with team members and customers.
Ability to thrive in a fast-paced and dynamic work environment.
Attention to detail and commitment to maintaining high service quality standards.

Why Work Here:

Competitive compensation
Schedule flexibility
A culture that values collaboration and innovation
A Supportive and inclusive work environment
Employee Recognition Programs
Opportunities for Advancement
Team Environment
Company Sponsored Events
Team Bonding Events
Performance Bonus
Professional Development
Military Friendly Employer

Benefits and Perks: We strive to offer amenities, events, and community outreach opportunities that support the local communities we serve as well as the growth of our teams. Some of the benefits you can expect when you join include:

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Company Paid life insurance, short-term and long-term disability.
FSA (Flexible Spending Account)
Paid Time Off
401K with Match

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 22 dealerships throughout Northern Virginia, Maryland, and Washington DC. and Texas. Established in 1919, the Pohanka Automotive Group was founded based on a set of firm beliefs – making it easy for the customer and the team member, delivering excellent customer service and establishing long-term relationships. Throughout the decades, Our Pohanka Community Outreach partners with over 1,200 local organizations, contributing more than 2 million dollars annually. Are you ready to join our Team?

The Pohanka Automotive Group has won many awards including the Time Magazine National Quality Dealer Award, the Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service, and commitment to the industry, the community and the nation, and the Distinguished Service Citation from the Automotive Hall of Fame. Pohanka is the only dealership group to have received all three of these awards. We're interested in helping your career and adding to your resume because we know that better employees lead to happier customers! Add to your experience, develop your skill set and realize your potential with our team.

Job Type: Full-time

Pay: $165,000.00 - $200,000.00 per year

Benefits:

401(k)
Flexible schedule
Health savings account
Professional development assistance
Referral program

Shift:

Day shift
Evening shift

Work Days:

Weekends as needed

Experience:

Automotive Service Manager: 10 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

manager, customer account jobs in reston, va

Service Manager

Federal Civilian Account Executive

Full-Charge Bookkeeper

Journeyman Task Manager

Client Administrative Manager

Customer Account Manager (Remote opportunity)

Operations Manager - Client Services & Dispatch

Data Center Procurement Manager, Data Center Sourcing & Procurement

Senior Customer Success Manager - Moveworks (Federal)

Accounting Clerk/Office Manager

Assistant Property Manager

Customer Service

Customer Success Manager

Associate Customer Success Manager, Scale

Customer Account Manager

Customer Success Manager (Hybrid)

Sr. Customer Success Manager

SLED Account Manager

Customer Success Manager (Remote)

Customer Success Operations Manager

I want to receive the latest job alert for manager, customer account in reston, va

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