Top 2964 Technology management occupations Jobs in Reston, Va

Help Desk Manager Level I
ActioNet —Rosslyn, VA
- Up to $165,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Director of Information Technology
Diocese of Arlington Catholic Schools —Arlington, VA
- $80,000 - $120,000 a year
- Full-time
- School experience
- Google Workspace
- High school
- Dental insurance
- Vision insurance
Help Desk Manager
SiloSmashers —Arlington, VA
- Full-time
- Hybrid work
- 8 years
- Bachelor's degree
- Senior level
Quick Apply
Business Process Re-Engineering Specialist
Amyx, Inc. —Fort Belvoir, VA
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Wellness program
- Health savings account
Master Project Scheduler
KBR —Washington, DC
- $103,155 - $154,790 a year
- Full-time
- 5 years
- Office
- Analysis skills
- AD&D insurance
- Health insurance
8d
Engineering Manager
KBR —Washington, DC
- $98,095 - $147,200 a year
- Full-time
- High school diploma or GED
- Mentoring
- In-person
- AD&D insurance
- Health insurance
8d
IT Deputy Program Manager (TS/SCI-POLY Required)
Best Value Technology, Inc. —Centreville, VA
- Full-time
- System design
- Mentoring
- Senior level
Quick Apply
Contract Program Manager - TS/SCI with Polygraph
General Dynamics Information Technology —Washington, DC
- $147,292 - $199,278 a year
- Azure
- Computer Science
- 5 years
DEF CTO Cyber Capability Lead
General Dynamics Information Technology —Falls Church, VA
- $187,179 - $241,500 a year
- Hybrid work
- Computer science
- Computer Science
- Up to 50% travel
- Paid time off
- 401(k) matching
Senior Director, Artificial Intelligence
Immunocore —Gaithersburg, MD
- Computer Science
- 11+ years
- AWS
6d
Program Manager (Cyber)
Crest Security Assurance —Alexandria, VA
- $150,000 - $175,000 a year
- Full-time
- Hybrid work
- Master's degree
- IT
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Information Systems Manager
Amentum —McLean, VA
- $150,000 - $170,000 a year
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
Principal Product Lead-Open Government
Confidential —Washington, DC
- $176,001 - $189,294 a year
- Full-time
- Remote
- Microsoft Excel
- Java
- SQL
Quick Apply
7d
IT Business Partner
JSSA —Rockville, MD
- $90,000 - $100,000 a year
- Full-time
- Customer service
- Writing skills
- Mid-level
Quick Apply
14d
Project Manager
System One —Merrifield, VA
- Contract
- Mid-level
- In-person
- Communication skills
Quick Apply
Senior Agile Coach
System One —Vienna, VA
- Contract
- Azure
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
Asset Manager Service Desk
ERP International, LLC —Washington, DC
- $70,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
8d
Systems Engineering Manager
Educational Systems Federal Credit Union —Greenbelt, MD
- $107,254 - $134,068 a year
- Full-time
- Hybrid work
- Azure
- 5 years
- System design
- Health insurance
- Dental insurance
Quick Apply
3d
Operations Manager
KBR —Washington, DC
- $77,050 - $115,575 a year
- Full-time
- High school diploma or GED
- Mentoring
- In-person
- AD&D insurance
- Health insurance
8d
Senior Director, Head of Artificial Intelligence
Immunocore —Gaithersburg, MD
- $110,000 - $140,000 a year
- Full-time
- Computer Science
- 11+ years
- Office
2d

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Help Desk Manager Level I

ActioNet -
Rosslyn, VA

Quick Apply

Job Details

Full-time
Up to $165,000 a year

Qualifications

ITIL Foundation
Managing technical support teams
Customer communication
Computer science
ITIL Certification
Bachelor's degree in information technology
Computer Science
Team supervision
Managing teams in a customer support role
Technical documentation
macOS support
Software implementation
Metrics Reporting
Mid-level
Windows
Incident Escalation
Team development
Key Performance Indicators
Customer service training (staff training program)
Professional development support
Bachelor's degree
Zendesk
Task prioritization
HDI Certification
Customer support ticket management
Mentoring
macOS
ServiceNow
Technical training
Bachelor's degree in computer science

Full Job Description

Position: Helpdesk Manager - Level I

Location: Rosslyn, VA

Clearance: Secret

The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs). Duties are:

Supervise the daily operations of the help desk team, ensuring timely resolution of support tickets.
Monitor ticket queues and assign tasks to team members based on priority and expertise.
Provide first-line escalation support for unresolved or complex technical issues.
Train and mentor help desk staff to improve technical skills and customer service.
Track and report on help desk performance metrics, such as response times and resolution rates.
Ensure compliance with SLAs and organizational policies for IT support.
Maintain documentation of help desk processes, procedures, and troubleshooting guides.
Collaborate with IT teams to escalate and resolve system-wide issues.
Assist in the implementation of new help desk tools and technologies.
Foster a positive and professional work environment to enhance team performance.

Professional Qualifications/Skills

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Minimum of 2 years of experience in IT support or help desk operations.
Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
Basic knowledge of IT systems, including Windows, macOS, and common productivity software.
Excellent communication and interpersonal skills to interact with end users and team members.
Strong organizational and time management skills to handle multiple priorities.
Experience in training and mentoring staff is preferred.
Familiarity with ITIL or other IT service management frameworks is a plus.
Relevant certifications, such as CompTIA A+ or ITIL Foundation, are desirable.
Ability to work in a fast-paced environment and adapt to changing priorities.
HDI Team Lead Certification
COBIT Foundation Certification

Salary up to $165,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range.

Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Quick Apply

Refine Your Search

technology management occupations jobs in reston, va

Help Desk Manager Level I

Director of Information Technology

Help Desk Manager

Business Process Re-Engineering Specialist

Master Project Scheduler

Engineering Manager

IT Deputy Program Manager (TS/SCI-POLY Required)

Contract Program Manager - TS/SCI with Polygraph

DEF CTO Cyber Capability Lead

Senior Director, Artificial Intelligence

Program Manager (Cyber)

Information Systems Manager

Principal Product Lead-Open Government

IT Business Partner

Project Manager

Senior Agile Coach

Asset Manager Service Desk

Systems Engineering Manager

Operations Manager

Senior Director, Head of Artificial Intelligence

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