Top 264 Client relations manager Jobs in Reston Va

Client Relations Manager
URAC —Washington, DC
- $66,000 - $800,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Business Development Manager (Sales Professional)
Admiral Security Services —Bethesda, MD
- From $85,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Paid training
- Health insurance
Quick Apply
Regional Social Sales Manager
Fairbrook Hotels —Herndon, VA
- $75,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- Hotel
- Mileage reimbursement
- Health insurance
Quick Apply
1d
Client Relationship Manager - Bethesda, MD
Charles Schwab —Bethesda, MD
- $91,000 - $139,500 a year
- Mid-level
- Office
- Supervising experience
- Paid parental leave
- Employee stock purchase plan
Business Development Manager
LG AUTO BODY —Rockville, MD
- $60,000 - $120,000 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Business development
- Travel reimbursement
- Health insurance
Quick Apply
Outdoor Living Territory Manager- Northern VA
NICOLOCK PAVING STONES —Fairfax, VA
- From $70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Pet Parent Relationship Manager
Dogtopia of Ashburn —Ashburn, VA
- $20 - $25 an hour
- Urgently hiring
- Background check
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Entry Level Account Manager
Blue Line Management Inc —Washington, DC
- $50,000 - $60,000 a year
- Full-time
- Business development
- In-person
- Communication skills
Quick Apply
10d
Sales Account Manager & Business Developer: Restoration Industry
Tri State Restorations, LLC —Clarksburg, MD
- $60,000 - $120,000 a year
- Full-time
- Customer service
- 5 years
- Mid-level
- Paid training
- Health savings account
Quick Apply
Entry Level Manager
Maryland Business Associates —Arlington, VA
- $900 - $1,550 a week
- Full-time
- Sales
- In-person
- 1 year
Quick Apply
9d
Entry Level Assistant Manager
SkyBound, Inc. —Fairfax, VA
- $4,200 - $5,000 a month
- Full-time
- Background check
- High school diploma or GED
- In-person
- Opportunities for advancement
Quick Apply
3d
Key Account Manager – InReach
Sodexo —Washington, DC
- $100,130 - $129,580 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
1d
Account Manager (Commercial Landscaping)
LandCare —Lorton, VA
- Full-time
- Mid-level
- Business development
- Contracts
- Profit sharing
- Paid holidays
Quick Apply
14d
Business Development Manager
System One —Rockville, MD
- $65,000 - $120,000 a year
- Hybrid work
- Mid-level
- Bachelor's degree
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
vAuto Regional Sales Manager
Cox Automotive —Virginia
- $78,500 - $117,700 a year
- Full-time
- Dealership
- Customer service
- Merchandising
- Paid jury duty
- Paid holidays
4d
Business Development Manager
Signature Labor Services —Bethesda, MD
- $55,000 - $65,000 a year
- Email
- Bilingual
- Construction site
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
8d
Client Operations Manager
Quest Diagnostics —Chantilly, VA
- From $93,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Client Development Manager
Louis Vuitton —McLean, VA
- $85,000 - $110,000 a year
- Mid-level
- Continuous improvement
- Disability insurance
- Health insurance
11d
Customer Success Manager (Hybrid)
ISI Enterprises —Herndon, VA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- 3 years
- Continuous improvement
- Organizational skills
- Opportunities for advancement
Executive Client Success Manager
Strider Technologies —Tysons Corner, VA
- Full-time
- Hybrid work
- Travel
- Senior level
- Communication skills
- Paid parental leave
- Health insurance

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Client Relations Manager

URAC -
Washington, DC

Quick Apply

Job Details

Full-time
$66,000 - $800,000 a year

Qualifications

Microsoft Word
Customer communication
Microsoft Excel
Customer relationship building
Customer retention strategy
Word embeddings
Managing clients in a customer support role
Customer engagement
Managing projects
Cross-functional communication

Full Job Description

Description:

MAJOR PURPOSE OF THIS JOB:

Responsible for client relationships, proactive customer service, and client retention per defined monthly/quarterly goals. Additionally, the Client Relations Manager will facilitate customer satisfaction and increase loyalty by implementing regularly scheduled discussions and meetings with their client base throughout the life of the accreditation cycle. The Client Relations Manager will receive and manage an assigned book of business (i.e. organizations).

JOB DUTIES AND RESPONSIBILITIES:

Serves as URAC’s point of contact, a trusted advisor and advocate to the client. Maintains a high level of satisfaction and delivering on the interests of both the customer and URAC.
Maintains a high daily volume of proactive interactions including client meetings, responding to requests for information, outbound calls and emails with the intent of nurturing client relationships, contract negotiation, and identifying New Business opportunities.
Manages the adjudication of all client Notices of Change by coordinating with cross-functional teams (e.g., Directors, Legal, Quality Research & Measurement, etc.) to ensure timely and effective resolution.
Resolves client issues promptly and escalates complex or high-impact matters to the Director, Client Relations as needed.
Builds and sustains long-term client relationships to drive loyalty, satisfaction and retention.
Meets revenue goals by managing the renewal process. Accountable for renewals (re-accreditation) of assigned client accounts.
Understands URAC’s portfolio of accreditation and certification program offerings to explain changes/updates to existing clients during their contract period and renewal.
Conducts regular client business reviews to assess satisfaction, proactively identify risks, and uncover opportunities for improvement and growth.
Updates Salesforce in timely and accurate manner with all notes, key contact information, renewal information and all communications with clients.
Works with other leaders and across other departments (i.e. Sales, Legal, Quality, etc.) to maintain and grow URAC’s institutional knowledge of the client accounts.
Leads and supports contract negotiations with clients, ensuring mutually beneficial agreements and ongoing compliance with all contractual terms and obligations.
Prioritize project work to meet deadlines.
Achieves department targets and metrics. Maintains an accurate log of all active clients and forecasts client renewal dates to balance work.
Maintains a positive customer mentality and problem-solving aptitude.
With a high sense of urgency, updates the Sales team to New Business opportunities for adding additional program to a client’s portfolio and follows-up on status.
Other duties as assigned.

Requirements:

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

Three to five years of client relations management experience in a business-oriented organization preferred to include contract negotiation experience.
Proven record of success meeting and exceeding business retention goals.
Excellent project management skills managing multiple projects and deadlines.
Proven ability to create and maintain effective customer relationships with key decision makers at all levels of organizations of varying size.
Demonstrated experience working effectively under pressure while remaining positive, flexible, and open to feedback/coaching.
Excellent interpersonal skills, empathy and strong ability to build customer relationships.
Strong listening skills, problem solving skills, and judgment skills.
Excellent customer service skills with proven ability to work in a customer centric environment.
Self-starter, demonstrated ability to work independently as well as to be a proactive team player.
Expert at being able to take direction from multiple sources and then implementing accurately based on that direction.
Ability to collaborate and communicate with people in a variety of roles across multiple departments and leadership levels.
Strong organizational skills, time management skills and the ability to meet deadlines in a fast paced environment.
Proven ability to be detailed oriented.
Proficient experience with Microsoft Word and Excel.
Salesforce or other CRM system experience preferred.
Excellent verbal and written communication skills.
Strong ability to respond quickly and thoughtfully with unexpected questions.

EDUCATION AND TRAINING REQUIREMENTS:

Bachelor’s degree or equivalent experience

Quick Apply

Refine Your Search

client relations manager jobs in reston va

Client Relations Manager

Business Development Manager (Sales Professional)

Regional Social Sales Manager

Client Relationship Manager - Bethesda, MD

Business Development Manager

Outdoor Living Territory Manager- Northern VA

Pet Parent Relationship Manager

Entry Level Account Manager

Sales Account Manager & Business Developer: Restoration Industry

Entry Level Manager

Entry Level Assistant Manager

Key Account Manager – InReach

Account Manager (Commercial Landscaping)

Business Development Manager

vAuto Regional Sales Manager

Business Development Manager

Client Operations Manager

Client Development Manager

Customer Success Manager (Hybrid)

Executive Client Success Manager

I want to receive the latest job alert for client relations manager in reston va

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