Top 64 Helpdesk specialist Jobs in Reston Va

Tech Specialist 1 (Helpdesk Technician) -Tysons, VA
M.C. Dean, Inc —Tysons, VA
- $75,520 - $94,400 a year
- Full-time
- 6 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
7d
Technology Services Specialist
National Wildlife Federation / NWF —Reston, VA
- $60,000 - $70,000 a year
- Hybrid work
- Background check
- Research
- Mid-level
- Dental insurance
- Tuition reimbursement
Quick Apply
Helpdesk Specialist Entry DC
AHU Technologies Inc —Washington, DC
- $30 an hour
- Full-time
- Research
- Office
- Microsoft Office
Quick Apply
Tech Specialist 2 - Tysons, VA
M.C. Dean, Inc —Tysons, VA
- $90,640 - $135,960 a year
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
- Paid parental leave
- Disability insurance
IT Specialist (Desktop Support)
Health Benefit Exchange Author —Washington, DC
- $80,784 - $103,333 a year
- Full-time
- Research
- Mid-level
- Office
8d
IT Technician / Helpdesk Specialist
Revolutional, LLC —McLean, VA
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
6d
IT Helpdesk Specialist
Terrestris Global Solutions —Washington, DC
- $41.82 - $46.91 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Tuition reimbursement
- Retirement plan
Quick Apply
14d
IT Helpdesk Specialist
ABC Imaging —Annandale, VA
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
6d
NOC Technician
Visionary Solutions LLC —Herndon, VA
- Weekends as needed
- Background check
- Computer Science
- Engineering
Quick Apply
Desktop Support
ActioNet —Rosslyn, VA
- Up to $47 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Helpdesk Support Specialist
Team Velocity —Herndon, VA
- $16 an hour
- Part-time
- Computer science
- In-person
- Communication skills
Quick Apply
Helpdesk Specialist
Elite Talent Hub —Bethesda, MD
- $30 - $33 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Senior level
Quick Apply
8d
Tier II Helpdesk Specialist - Night Shift
CRI —Alexandria, VA
- 12 hour shift
- Mid-level
- Windows
- Commercial
Quick Apply
Helpdesk Specialist - Tier II
Annexa Inc. —Washington, DC
- $0.01 - $42.96 an hour
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Helpdesk Specialist Master
GoIntellects Inc. —Washington, DC
- $32 an hour
- Full-time
- Office
- High school diploma or GED
- Team management
Quick Apply
Junior Helpdesk Specialist
USmax Corporation —Springfield, VA
- $45,000 - $52,000 a year
- Full-time
- Microsoft Excel
- High school diploma or GED
- Associate's degree
Quick Apply
Helpdesk Technician - Tier II
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Help Desk Specialist
software control inc —McLean, VA
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply
Help Desk Specialist
Eagle Technologies, Inc. —Arlington, VA
- Background check
- Research
- Mid-level
Quick Apply
Helpdesk Specialist Tier 1/2
Annexa Inc. —Washington, DC
- 11+ years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply

I want to receive the latest job alert for helpdesk specialist in reston va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk specialist jobs near reston va

Tech Specialist 1 (Helpdesk Technician) -Tysons, VA

M.C. Dean, Inc -
Tysons, VA

Apply Now

Job Details

Full-time
$75,520 - $94,400 a year
7 days ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Leadership training provided
Vision insurance

Qualifications

Alarm & access control systems
Electronic systems troubleshooting
High school diploma or GED
VLAN
Video surveillance
Hardware support
Customer support ticket management
Physical security system troubleshooting
Hardware diagnostics
Ticketing system technical support

Full Job Description

Overview:

About M.C. Dean

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a Tech Specialist 1 (Helpdesk Technician) to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities:

We’re seeking a detail‑oriented Tech Specialist 1 (Helpdesk Technician) with hands‑on experience supporting Electronic Security Systems (ESS), including access control, video management, and related security infrastructure. This role supports both end users and field technicians, ensuring that security systems remain reliable, functional, and properly maintained.

Key Responsibilities:

Provide Tier 1–2 technical support for ESS platforms, including access control systems, video management systems (VMS), intrusion detection, and related security hardware.
Troubleshoot issues such as badge access failures, door controller errors, camera outages, VMS connectivity problems, and credential provisioning.
Monitor system health dashboards and alerts to identify and escalate system failures or performance issues.
Assist with user account creation, badge activation, permissions changes, and access level assignments.
Support field technicians by providing remote diagnostics, log reviews, and configuration assistance.
Document all support activities, resolutions, and system changes in the ticketing system.
Coordinate with security operations, facilities, and IT teams to ensure system uptime and proper incident response.
Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms.
Assist with routine system maintenance tasks, firmware updates, and configuration backups.
Contribute to the development of SOPs, troubleshooting guides, and training materials.

Qualifications:

Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain a Public Trust

Education/Experience:

6+ years of experience with a High School Diploma 4+ years of experience with an Associate's
Requires reliable attendance at customer site during work hours required by customer
6 years of experience in helpdesk, technical support, or security systems support.
Working knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID, or similar).
Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision).
Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs).
Ability to diagnose hardware and software issues across ESS components.
Strong communication skills and customer‑focused mindset.
Ability to manage multiple tickets and prioritize effectively.

Preferred Technologies:

Allen Bradley PLC, Ignition, Distech, Niagara, Siemens Desigo, Eaton Foreseer, Schneider EPO, Open Systems Interconnection (OSI), Wonderware, Instrumentation calibrator/simulator

Preferred Industry Certifications:

CCST certification, Security+ certification

What we offer:

A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including:

A competitive salary
Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave

Abilities:

Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.

Pay Range: USD $75,520.00 - USD $94,400.00 /Yr.

Apply Now

Refine Your Search

helpdesk specialist jobs in reston va

Tech Specialist 1 (Helpdesk Technician) -Tysons, VA

Technology Services Specialist

Helpdesk Specialist Entry DC

Tech Specialist 2 - Tysons, VA

IT Specialist (Desktop Support)

IT Technician / Helpdesk Specialist

IT Helpdesk Specialist

IT Helpdesk Specialist

NOC Technician

Desktop Support

Helpdesk Support Specialist

Helpdesk Specialist

Tier II Helpdesk Specialist - Night Shift

Helpdesk Specialist - Tier II

Helpdesk Specialist Master

Junior Helpdesk Specialist

Helpdesk Technician - Tier II

Help Desk Specialist

Help Desk Specialist

Helpdesk Specialist Tier 1/2

I want to receive the latest job alert for helpdesk specialist in reston va

Related Searches

Explore jobs in more locations

Education/Experience:

Job Seeker Tools

Employer Tools

Browse

Stay Connected