Top 5 Junior desktop support technician Jobs in Reston Va

Junior Systems Administrator/Tier II Helpdesk Technician
APTNEXUS, LLC —Arlington, VA
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
Junior APR Tier II Technician
Strategic Operational Solutions —Ashburn, VA
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Windows
- 2 years
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Desktop Support Technician I - Junior
TekSynap —Washington, DC
- $50,000 - $55,000 a year
- 8 hour shift
- Background check
- Pass drug screening
- Windows
- Disability insurance
- Health insurance
Quick Apply

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Junior Systems Administrator/Tier II Helpdesk Technician

APTNEXUS, LLC
Arlington, VA

Quick Apply

Job Details

Full-time
$75,000 - $90,000 a year

Qualifications

Endpoint Security
Cloud identity and access management (IAM)
Customer communication
IT user and group management
Public Cloud
Microsoft Office
Email configuration (technical support)
Cloud service support
Azure AD
MFA
CompTIA Security+
Identity & access management

Full Job Description

About APTNEXUS

Since our founding 2012, APTNEXUS has empowered federal agencies and commercial enterprises to navigate the complexities of the digital landscape. As a quality-driven small business, we specialize in the seamless delivery of IT modernization and elite cybersecurity solutions. We help our clients modernize and fortify their technology stacks —ensuring their most critical data and assets remain resilient, optimized, and secure in an evolving threat environment.

Clearance:

Active Secret Clearance Required

Location:

Rosslyn, VA

Work Schedule:

Onsite 5 Days per week – Mandatory and not negotiable.

Position Overview:

As a Junior Systems Administrator / Tier II Helpdesk Technician, you will be a key member of our IT services contract team supporting a Federal Government Customer environment. This is a small team, and we are looking for a candidate with a growth mindset who is willing and able to learn and work across multiple systems and platforms. This team provides a wide range of services including help desk and deskside support along with account administration, workstation provisioning, and system maintenance. Your duties and responsibilities will include, but are not limited to:

Respond to help desk tickets, troubleshoot hardware and software issues, and provide technical assistance to end-users.
Install, configure, and maintain hardware and software on end-user devices such as laptops, printers, mobile devices, and other peripherals.
Image and configure new workstations for new employees and periodic refresh activities along with complete office setup.
Identify hardware problems and coordinate necessary repairs, such as replacing hard drives, motherboards, and memory.
Create, manage, and troubleshoot issues related to user and system accounts in a hybrid Active Directory/Entra ID environment using tools such as ManageEngine ADManager Plus, to include management of mailboxes in Microsoft 365. This includes provisioning and troubleshooting Multi-Factor Authentication using PIV/CAC cards and other common methods (e.g., Okta, Microsoft Authenticator, Duo, etc.)
Support and grow into working knowledge of additional enterprise security and endpoint management tools, including CrowdStrike, Qualys, and PatchMyPC, as well as the broader Microsoft 365 suite (Intune, Teams, Defender, etc.); prior hands-on experience with these specific tools is not required, but a willingness and ability to learn them is essential.
Provide training and support to customers on how to use hardware and software effectively.
Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the SolarWinds Service Desk ticketing system.
Maintain an inventory of all hardware and software assets and ensuring that they are up to date.

Education:

BS/BA in Information Systems/Computer Science/related field. Equivalent work or military experience in technical field acceptable.

Minimum Experience:

Minimum of 3 years of experience with on-premise and cloud-based Microsoft products such as Azure/Entra ID, Exchange Admin Center for Mailbox Provisioning, Windows 11, InTune, Endpoint Manager, etc.
Minimum of 3 years of experience with Active Directory and creation/management of end user accounts
Minimum of 3 years of experience with Microsoft 365
Experience with Active Directory account administration tools such as ManageEngine ADManager Plus, and familiarity with identity and MFA platforms such as Okta
Demonstrated growth mindset and willingness to learn new tools and systems (e.g., CrowdStrike, Qualys, PatchMyPC); candidates who do not fully meet the experience minimums above but show strong aptitude and eagerness to learn are encouraged to apply
Data center experience is a plus
Federal government experience is mandatory
Ability to work independently and in a team environment
Strong attention to detail and ability to multitask
Certification:
- Security+ (required)
- One or both of the following current Microsoft certifications are desirable, but not required:
- - Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
  - Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
Excellent, independent troubleshooting, research, and problem-solving skills
Ability to communicate effectively both written and verbal
Excellent professionalism and customer service skills

The pay range for this role is:
75,000 - 90,000 USD per year(Arlington, VA)

Quick Apply

Refine Your Search

junior desktop support technician jobs in reston va

Junior Systems Administrator/Tier II Helpdesk Technician

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Junior APR Tier II Technician

Desktop Support Technician I - Junior

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