Top 19 Telephone operator Jobs in Reston Va

PBX Operator - The Watermark Hotel
B.F. Saul Company Hospitality Group —Tysons, VA
- $24.50 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Communications Specialist (Night Shift)
VHC Health —Arlington, VA
- Full-time
- Hospital
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
5d
Butler Service Desk Operator
Marriott International, Inc —Washington, DC
- $30.47 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Call Center Operator - Overnights
ITCON Services —Bethesda, MD
- Overnight shift
- Dedicated
- Mid-level
- High school diploma or GED
Quick Apply
Communications Specialist
VHC Health —Arlington, VA
- Full-time
- Hospital
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
5d
Communications Operator - Capital Hilton
Hilton —Washington, DC
- $31.42 an hour
- Full-time
- Entry level
- Paid parental leave
- Employee stock purchase plan
4d
Call Center Operator
ITCON Services —Bethesda, MD
- Monday to Friday
- Dedicated
- Mid-level
- High school diploma or GED
Quick Apply
Communications Operator
MedStar Health —Washington, DC
- $18.00 - $29.74 an hour
- Full-time
- High school diploma or GED
- Typing
- Communication skills
9d
Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Switchboard Operator
UVA Community Health —Manassas, VA
- $16.00 - $21.65 an hour
- Part-time
- High school diploma or GED
- Travel
- Typing
Telecommunications Operator
MedStar Health —Washington, DC
- $18.00 - $29.74 an hour
- PRN
- Writing skills
- High school diploma or GED
- Trade school
Cashier / Phone Operator / Part Time
Beyer Volvo of Falls Church —Falls Church, VA
- Part-time
- Dealership
- High school diploma or GED
- Communication skills
Quick Apply
Cashier / Phone Operator
Beyer Volvo of Falls Church —Falls Church, VA
- Weekends as needed
- Dealership
- High school diploma or GED
- Communication skills
Quick Apply
Cashier / Phone Operator / Full Time
Beyer Volvo of Falls Church —Falls Church, VA
- Weekends as needed
- Dealership
- High school diploma or GED
- Communication skills
Quick Apply
RECEPTIONIST
The Rockmont Motor Company —Rockville, MD
- Part-time
- Dealership
- Reliable transportation
- Entry level
Call Center Lead Operator
ITCON Services —Bethesda, MD
- Monday to Friday
- Dedicated
- Mid-level
- 3 years
Quick Apply

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PBX Operator - The Watermark Hotel

B.F. Saul Company Hospitality Group -
Tysons, VA

Quick Apply

Job Details

Full-time
$24.50 an hour

Qualifications

High school diploma or GED

Full Job Description

PBX Operator - The Watermark Hotel

B. F. Saul Company Hospitality Group invites you to take your career to the next level. As a leader in hospitality, our “One Team!” philosophy is grounded in delivering exceptional guest experiences through engaged, empowered team members. We seek individuals who are passionate about luxury service, committed to excellence, and driven to create memorable moments that exceed expectations.

B. F. SAUL COMPANY HOSPITALITY GROUP – ONE TEAM!

Our core values guide every guest interaction and internal partnership:

Success: Delivering exceptional results for our guests and one another
Respect: Acting with integrity, professionalism, and sincerity
Collaboration: Supporting one another to achieve service excellence
Communication: Clear, thoughtful, and purposeful engagement
Fun & Encouragement: Creating an uplifting, positive environment
Adapt & Change: Embracing innovation and continuous improvement

THE BIG THREE SERVICE COMMITMENT

A highly engaged, polished team delivering anticipatory service

An impeccably maintained environment where every detail matters

Guests who receive not only what they expect—but something more

The PBX Operator is the voice of the hotel and a critical ambassador of the guest experience. This role delivers refined, anticipatory service through all guest communications, ensuring every interaction reflects Forbes-level standards of professionalism, warmth, and personalization.

The PBX Operator serves as the central communication hub of the hotel, seamlessly connecting guests to services while proactively identifying opportunities to enhance satisfaction, as measured through Medallia and guest feedback platforms.

EDUCATION, SKILLS, AND EXPERIENCE

Experience:
Minimum one year in luxury hospitality, PBX, guest services, or reservations preferred

Education:
High School Diploma or GED required

POSITION COMPETENCIES

Luxury Guest Engagement & Emotional Intelligence
Professional Communication & Telephone Etiquette
Attention to Detail & Accuracy
Composure Under Pressure
Team Collaboration
Accountability & Ownership of Guest Experience

ESSENTIAL DUTIES AND RESPONSIBILITIES

Luxury Communication & Guest Engagement

Answer all incoming calls promptly using refined, polished, and personalized language aligned with Forbes standards.

Anticipate guest needs by listening actively and offering thoughtful, tailored solutions beyond the stated request.

Address guests by name whenever possible, creating a personalized and memorable interaction.

Handle all guest inquiries, requests, and concerns with urgency, empathy, and professionalism.

Call Management Excellence

Operate as the central communication hub, routing calls accurately and efficiently.

Manage wake-up calls with precision, ensuring timely execution without error.

Maintain clear, detailed, and accurate records of messages and guest requests.

Cross Department Collaboration

Coordinate seamlessly with Front Office, Housekeeping, Engineering, and Food & Beverage to fulfill guest needs.

Communicate VIP arrivals, special requests, and service recovery opportunities proactively.

Support Front Office operations during peak demand while maintaining service excellence.

Food & Beverage Reservations (Wren & Naisho)

Serve as an extension of the Food & Beverage experience by managing and facilitating reservations for Wren and Naisho with accuracy and attention to detail.

Demonstrate thorough knowledge of each outlet, including concept, ambiance, menu highlights, dress expectations, hours of operation, and unique guest experiences.

Assist guests in selecting dining times that align with their preferences while optimizing restaurant flow and availability.

Utilize reservation systems and internal tools to accurately input, modify, and confirm dining reservations.

Capture and communicate all relevant guest details including special occasions, dietary restrictions, VIP status, and seating preferences.

Coordinate closely with restaurant leadership to communicate VIP reservations, special requests, and service recovery opportunities.

Provide anticipatory service by proactively suggesting dining experiences when appropriate (upselling with authenticity and confidence).

Ensure all reservations are confirmed clearly with guests, including date, time, location, and any special instructions.

Medallia & Service Recovery Focus

Actively contribute to improving guest satisfaction scores by delivering consistent, high-quality interactions.

Identify service gaps in real time and take ownership to resolve or escalate appropriately.

Support a culture of continuous improvement by incorporating guest feedback into daily service delivery.

Emergency & Safety Leadership

Serve as a calm, confident communication point during emergencies, following all safety protocols.

Escalate urgent situations immediately and ensure accurate communication across departments.

Operational Excellence

Maintain complete confidentiality of guest and hotel information at all times.

Demonstrate professionalism and composure in a high-volume, fast-paced environment.

Stay informed of hotel services, local attractions, and operational updates to provide accurate information.

Standards of Conduct

Team members are expected to uphold the highest standards of professionalism, integrity, and respect. Behaviors inconsistent with company values will be subject to corrective action.

Standard of Performance

Performance will be evaluated based on service excellence, adherence to Forbes-level standards, and contribution to guest satisfaction metrics, including Medallia scores.

All team members are expected to consistently demonstrate “The Big Three” and contribute to a culture of exceptional service and accountability.

Minimum and maximum wage or salary for the position.

Quick Apply

Refine Your Search

telephone operator jobs in reston va

PBX Operator - The Watermark Hotel

Communications Specialist (Night Shift)

Butler Service Desk Operator

Call Center Operator - Overnights

Communications Specialist

Communications Operator - Capital Hilton

Call Center Operator

Communications Operator

Call Center Operator - All Shifts

Switchboard Operator

Telecommunications Operator

Cashier / Phone Operator / Part Time

Cashier / Phone Operator

Cashier / Phone Operator / Full Time

RECEPTIONIST

Call Center Lead Operator

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