Top 2 Fulfillment associate Jobs in Rexburg, Id

Customer Experience Team Associate
Shelfology —Rexburg, ID
- $14 - $16 an hour
- Full-time
- Word processing
- Computer literacy
- High school diploma or GED
- Paid training
- Dental insurance
Quick Apply
1d
Associate Customer Experience Manager
Elevation Labs —Idaho Falls, ID
- $40,000 - $60,000 a year
- Full-time
- Hospitality
- Microsoft Outlook
- Writing skills
- Wellness program
- Health insurance
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Customer Experience Team Associate
Shelfology —Rexburg, ID
Keep up to date records / data entry. To gather front-line customer data for our marketing engine. Keeping records of customer interactions, transactions,…
$14 - $16 an hour
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1d
Personal Shopper - Sam's
Sam's Club —Idaho Falls, ID
Develops and supports Membership by providing information on Membership benefits promoting the value of Company products and services processing Memberships…
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Customer Experience Team Associate

Shelfology -
Rexburg, ID

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Job Details

Full-time
$14 - $16 an hour
1 day ago

Benefits

Paid training
Dental insurance
Paid time off
On-the-job training
Vision insurance
Referral program

Qualifications

Computer operation
Teamwork
Word processing
Computer literacy
High school diploma or GED
Content creation
Problem-solving
Organizational skills
Productivity software
Task assignment

Full Job Description

Job Overview:

We are hiring a Most Excellent Customer Experience Team Associate to assist customers during their awesome experience with our products and organization. This is done by answering queries and complaints in a calm and professional manner. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. You will need to have computer navigation and basic problem solving skills. Through all of these, you will instill fun and joy into your work and the organization.

Objectives:

To be a productive member of the most radically talented CX team in US home goods.
To gather front-line customer data for our marketing engine.
To drive the closing of sales through incredible helpfulness.
To produce happy customers.
To assist our warehouse manager with shipping and tracking packages to our most awesome customers

Responsibilities:

Shift: Monday through Thursday 7am-4pm AND every Friday 7am-11am. (40 hours)
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries via phone, chat, email, and survey reviews.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our RAD products inside and out to enhance each customer’s experience.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Collaborating with Marketing and other departments to better serve our customers.
Collaborating with production departments to fulfill orders and inquiries.
Providing feedback on the efficiency of the customer service process.
Ensuring customer satisfaction and providing professional customer support.
Achieving customer satisfaction goals with the team.
Assisting with shipping in the warehouse
Assist other departments in their responsibilities, particularly fulfillment and sales.
Maintain a clean working environment and upkeep on cleaning assignments.
Keep up to date records / data entry
Potential face to face customer interaction / showroom representative
Creating and obtaining Objective and Key Results (OKR) within the customer service department.
This list is not exhaustive.

Requirements:

High school diploma or its equivalent.
Experience in providing excellent customer service, preferred.
Proficient in word processing and computer skills.
Experience in customer service software, preferred.
Experience with content creation.
Experience in communication and collaboration.
Ability to understand new issues quickly and make wise decisions.
Ability to inspire confidence and create trust.
Ability to work under pressure, plan personal workload effectively, and delegate.

Pay: $14.00 - $16.00 per hour

Benefits:

Dental insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

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fulfillment associate jobs in rexburg, id

Customer Experience Team Associate

Associate Customer Experience Manager

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