Inside Sales Representative / Residential Estimator Assistant
Location: Idaho Falls, ID
Position Type: Full-Time, In-House
About Cherry Glass & Aluminum
Cherry Glass & Aluminum is a locally owned, multi-generational company proudly serving Eastern Idaho and Western Wyoming since 1968. We specialize in commercial and residential glass solutions, including aluminum storefronts, commercial glazing, mirrors, shower doors, windows, and more. Our reputation is built on craftsmanship, reliability, and exceptional customer service.
Position Overview
Cherry Glass & Aluminum is seeking an Inside Sales Representative / Residential Estimator Assistant to serve as one of the primary points of contact for our customers, vendors, and team members. This position plays a vital role in supporting residential sales, customer service, estimating, and front-office operations.
This person will act as a gatekeeper for the leadership team while also routing calls, inquiries, and information efficiently to project managers, estimators, installers, and other team members. They will be responsible for ensuring calls and in-person visits are routed appropriately while maintaining a calm, professional, and welcoming environment.
In addition to answering phones and assisting customers, this position will support inside sales efforts by helping customers identify products and services, qualifying opportunities, scheduling appointments, preparing information for quotes, and assisting our residential estimator throughout the sales and project process.
The ideal candidate is a people person who enjoys helping customers, solving problems, staying organized, and working with a team in a fast-paced environment.
Key Responsibilities
- Answer and route incoming calls to appropriate team members, including project managers, estimators, installers, and leadership.
- Greet walk-in customers and visitors, providing assistance or direction as needed.
- Serve as a gatekeeper for the leadership team by professionally screening and directing calls, visitors, and inquiries.
- Take accurate, detailed messages and ensure timely follow-up.
- Assist customers with general product and service inquiries and help connect them with the appropriate team members.
- Support inside sales efforts by qualifying leads, scheduling appointments, and helping move opportunities through the sales process.
- Assist with customer follow-up, appointment confirmations, and ongoing communication throughout the sales cycle.
- Look up orders, job details, measurements, and project status updates within company software to assist customers and team members.
- Assist the residential estimator with scheduling appointments, gathering project information, organizing customer communications, and preparing project files.
- Help prepare and deliver residential quotes, proposals, and supporting documentation as training and experience allow.
- Maintain accurate customer records and documentation within company systems.
- Support daily office operations including filing, data entry, scheduling, and maintaining an organized front-office environment.
- Assist with communication flow between departments to ensure projects and customer needs are well coordinated.
- Help maintain a welcoming, professional, and efficient office atmosphere that reflects Cherry Glass & Aluminum's values.
Skills & Qualifications
- Strong communication and interpersonal skills with the ability to build positive relationships with customers and coworkers.
- Friendly, professional, and customer-focused demeanor.
- Excellent organizational skills and attention to detail.
- Ability to multitask, prioritize, and problem-solve effectively in a busy environment.
- Professional phone presence and strong verbal and written communication skills.
- Comfortable using computers, email, and office software.
- Experience with CRM, project management, or estimating software is a plus.
- Sales-minded with the ability to identify customer needs and provide solutions.
- Strong attention to detail when working with measurements, specifications, and project information.
- Ability to coordinate multiple customer requests and projects simultaneously.
- Prior experience in customer service, inside sales, office administration, construction, home improvement, glass, or estimating is preferred but not required.
- Dependable, self-motivated, and team-oriented with a positive attitude and strong work ethic.
Benefits
- Competitive pay based on experience.
- Health insurance.
- Voluntary group dental and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and advancement.
- Supportive, family-oriented workplace culture.
- The opportunity to join a respected local company with a long history of serving our communities.
Our Core Values
- Service Minded
We put customers first, anticipate needs, and strive to exceed expectations in every interaction.
- Confident Humility
We have the confidence to take initiative and solve problems while remaining humble enough to listen, learn, and improve.
- Unstoppable Grit
We work hard, persevere through challenges, and find solutions while maintaining a commitment to safety and quality.
- Excellence Together
We believe great things happen when people work together, support one another, and hold themselves accountable to high standards.
Learn More About Cherry Glass:
- https://youtu.be/q2Hanyjs9a4?si=BJmjEp0cHVYhtUmj
- https://youtu.be/-GRyjzK9vnM?si=VpPMZTUzwvhUsskG
Cherry Glass & Aluminum has proudly served the region for decades with a reputation built on craftsmanship, reliability, and taking care of customers the right way. We value people who work hard, communicate well, and take pride in doing quality work.
If you have great customer service and organizational experience and want to work with a respected local company that values your skillset, we encourage you to apply.
