Coastal1 Credit Union is seeking an Assistant Branch Manager at our Angell Street Branch on Providence's East Side! The role of the ABM is to assist the Branch Manager in efficient daily operation and management of the Branch and assume his/her duties when needed and appropriate.
Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, MA.
We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve.
Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more!
Duties and Responsibilities
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Advise members and potential members on all types of consumer and commercial accounts and assist them in making appropriate selections, open new accounts, originate loan/equity requests as needed.
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Manage daily operations in the absence of the Branch Manager.
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Utilize opportunities to cross-sell all products and services and to promote Coastal1 programs in a positive manner.
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Ability to meet required sales goals on a consistent basis.
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Originate new accounts, process all documentation with the new accounts as well as loan origination, forward to correct back-office function.
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Ensure staff compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy (BSA) and related procedures, Member Identification Program (MIP), and Office of Foreign Assets Control (OFAC) screening and record keeping requirements, including reviewing and monitoring staff compliance with BSA/MIP/OFAC related procedures.
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Maintain a high level of knowledge about Coastal1’s products and services, and ensure that all staff members are kept up to date with new offerings, changes, etc.
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Provide operational support in the day-to-day running of the Branch, including opening, settlement, and closing procedures, facilities management, and proof and reconciliation procedures as required.
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Support Branch manager in supervising staff, in ensuring adequate job training takes place, and that staff interaction with members is prompt, courteous, and of the highest professional caliber.
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Interact daily with other departments (Retail Lending, Real Estate Lending, Member Services, etc.) for prompt resolution of member problems and issues.
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Originate and underwrite Retail loan applications within limits of lending authority, and ensure applications are submitted promptly to Branch Manager, VP Branch Administration or Retail Lending Department.
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Originate real estate mortgage referral process and ensure these are submitted promptly to Real Estate Lending Department.
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Perform other duties as required.
Education and Experience Requirements
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Associates degree preferred.
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Minimum of 3 years in teller and member services functions, minimum of two years supervisory/management experience.
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Must register/be registered by the Nationwide Mortgage Licensing System and Registry.
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Excellent communication skills, both written and verbal. Familiarity with basic math concepts required.
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Ability to maintain a high level of professionalism and excellent customer service skills, demeanor, appropriate business appearance, and demonstrated knowledge of Coastal1’s products and services, policies, and procedures.
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PC proficiency to include Microsoft Office and other banking software.
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Ability to manage multiple priorities simultaneously with time management/organizational/multi-tasking skills.
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Must be able to sometimes work under pressure and have the ability to meet tight deadlines.
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Ability to maintain a positive Credit Union image.
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Ability to train, develop, and supervise an efficient, effective, productive, motivated teller staff.
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Must be capable of accurate and timely performance of duties.
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Ability to handle confidential information securely.
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Demonstrated ability to work collaboratively across all levels and functions of the organization to coordinate solutions
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In-depth knowledge of all branch operations and functions
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Ability to exercise consistently good judgment
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Bi-lingual helpful
Equal Opportunity Employer
