Medical Customer Success Representative
Reliable Respiratory —Warwick, RI
- $30 an hour
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Customer Service Associate / Call Center - (Temporary) 1PM - 4PM
Ocean State Job Lot —North Kingstown, RI
- $19 - $21 an hour
- Part-time
- Office
- High school diploma or GED
- In-person
14d
Call Center Associate I - Lottery (Home/Remote: Must reside in R.I.)
Brightstar Lottery —Rhode Island
- $20 - $24 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- 1 year
- Paid parental leave
- Paid holidays
11d
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Bank of America —Lincoln, RI
- $25 - $27 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
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Medical Transportation Management (MTM, Inc.) —Providence, RI
- $17.50 an hour
- Full-time
- Remote
- Computer literacy
- Typing
- Entry level
- Wellness program
- Continuing education credits
Quick Apply
8d
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Bank of America —Lincoln, RI
- $25 - $27 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
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Rx Records - Representative II
CVS Health —Providence, RI
- $17.00 - $31.30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health insurance
- Dental insurance
Call Center- Customer Service Representative (Remote)
Automated Health Systems —Providence, RI
- $17 an hour
- Monday to Friday
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
Quick Apply
7d
Bilingual Japanese Customer Service Representative
CVS Health —Rhode Island
- $17.00 - $31.30 an hour
- 8 hour shift
- Remote
- Windows
- Analysis skills
- Fair chance
- Health insurance
- Dental insurance
Call Center Contact Associate
Brown University Health —Providence, RI
- $18.00 - $25.82 an hour
- 8 hour shift
- High school diploma or GED
- Organizational skills
- Typing
Intake Customer Service Representative (Per Diem)
Care New England Health System —Warwick, RI
- Day shift
- Sales
- Mid-level
- 3 years
Admissions Representative - Hybrid
Carpenter Hall LLC Zinnia Exeter —Exeter, RI
- Multiple hires
- Addiction Medicine
- HIPAA
- 3 years
- 401(k)
Quick Apply
Associate Sales Representative
Amica Mutual Insurance Company —Lincoln, RI
- $22.11 an hour
- Weekends as needed
- Background check
- Computer literacy
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Customer Relations Representative
CVS Health —Rhode Island
- $17.00 - $31.30 an hour
- Weekends as needed
- Remote
- Spanish
- Writing skills
- No high school diploma
- Paid training
- Health insurance
20h
Call Center Representative
Beltone New England —Warwick, RI
- $16 an hour
- 8 hour shift
- HIPAA
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Licensed Life Insurance Agent- Remote
AAA Northeast —Providence, RI
- $20.00 - $22.50 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- 2 years
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Quick Apply
6d
Customer Service Representative (Plumbing Support)
Wickford Appliance Inc. —East Providence, RI
- From $18 an hour
- Full-time
- High school diploma or GED
- In-person
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
Call Center Rep
COASTAL1 CREDIT UNION —Pawtucket, RI
- $20.50 - $22.00 an hour
- Full-time
- Bilingual
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
5d
Store Support Service Specialist - Facilities & Maintenance
Ocean State Job Lot —North Kingstown, RI
- $21 - $24 an hour
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
TECHNICAL SUPPORT SPECIALIST
Parts & Services —Providence, RI
- Full-time
- Mid-level
- High school diploma or GED
- Plumbing

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Medical Customer Success Representative

Reliable Respiratory -
Warwick, RI

Quick Apply

Job Details

$30 an hour

Qualifications

English
Bachelor's degree
Productivity software
Cross-functional collaboration

Full Job Description

Equal Opportunity Employer/Disability/Veterans

Join a mission-driven team where your work directly improves patients’ lives.

This fully remote opportunity is open exclusively to candidates residing in New England, New York, or Pennsylvania.

At Reliable Respiratory, we are a trusted leader in Durable Medical Equipment (DME), providing essential support to patients with respiratory, diabetes, urology, and maternity needs. Our team is passionate about delivering not just equipment, but peace of mind—through responsive service, meaningful patient interactions, and a commitment to excellence.

If you’re looking for a role where you can make a real impact, grow your career in healthcare, and be part of a supportive, fast-paced team, we’d love to hear from you.

About the Role

The Medical Customer Success Representative plays an essential role in ensuring patients and referral partners receive timely, accurate, and compassionate support. In this position, you will work closely with customers, referral sources, insurance companies, and internal teams to make sure medical supply orders are processed correctly and that each patient’s needs are addressed with professionalism and care.

Candidates who have developed relevant skills through internships, practicums, or other hands‑on experience in healthcare, customer service, or administrative roles are encouraged to apply.

Key Responsibilities

Process new and recurring orders via fax, phone, email, or in person following company procedures
Participate in outbound phone campaigns
Handle incoming customer and referral communications professionally and promptly, including walk‑ins
Verify insurance coverage online or by phone and document details in the electronic health record system
Obtain required insurance authorizations
Troubleshoot equipment issues and coordinate with manufacturers or referring clinicians as needed
Confirm patient demographics, insurance authorizations, and benefit information
Complete assigned worklists accurately and on schedule
Collect patient payments and explain cost responsibilities
Coordinate appointments between customers and respiratory staff

Required Qualifications

To ensure success in this role, applicants must meet all minimum requirements:

Eligible to work in the United States without current or future visa sponsorship
Bachelor’s degree required
3+ years of customer service experience in a high‑volume medical or healthcare setting
- Relevant internships, co‑ops, or clinical administrative experience may be considered
Call center experience in a health care / medical setting strongly preferred
Must be located in one of the New England states, New York, or Pennsylvania.

Required Skills

Strong verbal and written communication
Proficiency with computers and Microsoft Office
Ability to work independently and make informed decisions
Collaborative mindset and ability to work across departments
High attention to detail
Excellent customer service skills, especially in high‑intensity situations
Fluent in English; Spanish proficiency preferred

Direct Reports – None

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this remote role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the employee is regularly required to communicate and exchange information with patients, referral sources, and internal team members through phone, email, and computer‑based systems. The position requires the ability to remain in a stationary position for extended periods while working at a computer.

This role routinely uses standard home‑office equipment such as a computer, phone, headset, and printer/scanner (if applicable). Employees are expected to maintain a safe, private, and professional remote workspace that supports confidentiality and productivity.

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job in a home‑based setting. Noise levels may vary depending on the employee’s home environment, and employees are responsible for ensuring a workspace that allows them to perform their duties effectively.

Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.

Quick Apply

Refine Your Search

call center representative jobs in rhode island

Medical Customer Success Representative

Customer Service Associate / Call Center - (Temporary) 1PM - 4PM

Call Center Associate I - Lottery (Home/Remote: Must reside in R.I.)

Call Center Bilingual (Spanish/English) Associate Banker - 1st or 2nd shift

Customer Care Representative - WFH Rhode Island

Call Center Associate Banker - 2nd shift

Rx Records - Representative II

Call Center- Customer Service Representative (Remote)

Bilingual Japanese Customer Service Representative

Call Center Contact Associate

Intake Customer Service Representative (Per Diem)

Admissions Representative - Hybrid

Associate Sales Representative

Customer Relations Representative

Call Center Representative

Licensed Life Insurance Agent- Remote

Customer Service Representative (Plumbing Support)

Call Center Rep

Store Support Service Specialist - Facilities & Maintenance

TECHNICAL SUPPORT SPECIALIST

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