SUMMARY:
This position will transition to a hybrid role once the employee is fully trained and receives management approval. Training will be completed on-site at our corporate office in Warwick, RI.
Under the general supervision of the Lead MR/CT Coordinator and according to established policies and procedures, the MRI/CT Coordinator is responsible for inbound and outbound calls, pre-screening, confirming patients' MR and CT appointments, and ensuring that all collected data is accurately and completely entered into RIS.
SCHEDULE:
- Monday-Friday 9:00 AM-5:30 PM OR 9:30 AM-6:00 PM
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Confirm and screen MRI and CT patients for all sites from current day to at least two days out. Inform patients of RIMI’s Medication Policy when necessary.
- Investigate any allergies, implants, and recent colonoscopy/endoscopy exams; call outside facilities to retrieve information. Scan in necessary paperwork and alert MRI technologists so that they can review MRI safety conditions.
- Periodically check the current day’s schedule for add-on patients.
- Call to obtain prior outside reports; scan/attach to the appropriate account(s) in RIS.
- Call to obtain referral slips for patients needing foreign body x-rays prior to MRI and schedule accordingly. Call to obtain exam referral slips if needed when reviewing the case.
- Check referral slips and inform the Lead MRI/CT Coordinator of any exams scheduled incorrectly.
- Assist with the training of new staff.
- Additional duties and projects as assigned.
BASIC KNOWLEDGE/SKILLS:
- Interpersonal skills to interface effectively with patients who may be under physical and/or emotional stress, referring physicians, staff, and fellow employees.
- Organizational and analytical skills to compile and interpret data.
- Ability to multi-task and complete all job duties in a timely manner for efficient patient care.
- Attention to detail and ability to act proactively with patients while on the phone.
- Strong communication skills, both verbal and written.
- Demonstrated ability to enter and update information into RIS as well as clerical methods and techniques.
- Knowledge of medical terminology and medical office procedures
- Ability to perform basic computer skills is required.
EDUCATION:
- High school diploma or equivalent.
- Completion of a School of Medical Secretarial Sciences program is a plus.
EXPERIENCE:
- Minimum one (1) year of experience as a medical secretary or scheduler, preferably in a radiology setting.
PHYSICAL DEMANDS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed. The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual's competencies and customer requirements impact the actual role performed.
Join an award-winning organization! With numerous private, state-of-the-art medical diagnostic imaging facilities, join the team that has been providing Rhode Island with imaging excellence for over 80 years! The American College of Radiology has named RIMI one of the first outpatient diagnostic imaging Centers of Excellence in the country and the first in Rhode Island. RIMI also has the honor of being named an eight-time winner of Providence Business News' Healthiest Employers of Rhode Island Award, most recently in 2025!
RIMI offers best-in-class benefits to eligible employees including multi-tiered health plans, flexible spending accounts, generous paid time off, 401(k) plan with profit sharing component, uniform reimbursement, company "swag," yearly reimbursement for continuing medical education, educational assistance (reimbursement) program, student loan repayment program, and career development opportunities. Enjoy competitive pay and all in our innovative culture that consistently provides the highest levels of quality, safety, technology, and patient care.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
