Top 216 Customer advocate Jobs in Rhode Island

LIHEAP/Family Advocate Safety Net
East Bay Community Action Program —Newport, RI
- $23 an hour
- Full-time
- Customer service
- Mid-level
- Office
- 403(b) matching
- Mileage reimbursement
Quick Apply
8d
Cust & Community Mgmt Speclst
Rhode Island Energy —Cumberland, RI
- Part-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Call Center Representative – Medicaid Member Support
Conduent State Healthcare, LLC —Rhode Island
- $16 an hour
- 8 hour shift
- Remote
- 18 years or older
- Computer literacy
- Medical office experience
- Paid training
- Paid holidays
22h
Customer Relationship Advocate Career Development Experience- Smithfield, RI
Fidelity Investments —Smithfield, RI
- Full-time
- Analysis skills
- Entry level
- Wellness program
- Disability insurance
14d
2026-27 RI Student Services Manager of Culture
Achievement First (Non-Teaching) —Providence, RI
- $59,901 - $78,157 a year
- Full-time
- Customer service
- Mid-level
- Administrative experience
- 403(b) matching
- Health insurance
Quick Apply
Client Advocate/Paralegal
Chisholm Chisholm & Kilpatrick LTD —Providence, RI
- $21.05 an hour
- Full-time
- Remote
- Background check
- Microsoft Outlook
- High school diploma or GED
- Paid parental leave
- Paid holidays
26-27 RI Student Services Manager of Data
Achievement First (Non-Teaching) —Providence, RI
- $59,901 - $78,157 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- 403(b) matching
- Health insurance
Quick Apply
Emergency Support Specialist - New England
Youth Villages, Inc —Providence, RI
- $71,000 - $74,000 a year
- Part-time
- Computer literacy
- Office
- Driver's License
- Paid parental leave
- Paid holidays
Quick Apply
2d
Shelter Advocate
CROSSROADS RHODE ISLAND —Providence, RI
- $18 an hour
- Part-time
- Spanish
- Computer literacy
- High school diploma or GED
Claims Advocate Specialist
First American Home Warranty —Rhode Island
- $20.34 - $27.12 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Employee stock purchase plan
- Health insurance
Quick Apply
4d
Sales Associate - Cranston RI
L. L. Bean —Cranston, RI
- $17 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Merchandising
- Flexible schedule
11d
(Remote) Director, Support Services
Harris Computer Systems —Rhode Island
- $100,000 - $120,000 a year
- Full-time
- Remote
- HIPAA
- 8 years
- Travel
- Health insurance
- Dental insurance
Fidelity’s Licensing Accelerator Program (SIE®) - Smithfield, RI
Fidelity Investments —Smithfield, RI
- Full-time
- Entry level
Administrative Assistant
Primary Residential Mortgage Inc —Cranston, RI
- Extended hours
- Inventory management
- Computer literacy
- Writing skills
Quick Apply
Team Assistant - Rapid Rehousing
CROSSROADS RHODE ISLAND —Providence, RI
- $18 - $22 an hour
- Part-time
- Microsoft Excel
- English
- Mid-level
8d
Transition Coordinator PD
Brown University Health —Providence, RI
- $24.29 - $40.07 an hour
- 8 hour shift
- Microsoft Outlook
- Mid-level
- Bachelor's degree
Patient Access Rep
Brown University Health —Providence, RI
- $18.13 - $29.90 an hour
- Rotating weekends
- Office
- High school diploma or GED
- ER
Sr Family Advoc Patient Family Centered Care NES
Brown University Health —Providence, RI
- $24.29 - $40.07 an hour
- 8 hour shift
- Inpatient
- Office
- Outpatient experience
Brand Ambassador
Sandpiper Productions —Warwick, RI
- $62,400 - $72,800 a year
- Weekends as needed
- Bar
- 21 years or older
- Reliable transportation
- Flexible schedule
Quick Apply
Referral Specialist
Brown University Health —Providence, RI
- $19.03 - $31.39 an hour
- 8 hour shift
- Spanish
- Hospital
- Mid-level

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LIHEAP/Family Advocate Safety Net

East Bay Community Action Program -
Newport, RI

Quick Apply

Job Details

Full-time
$23 an hour
8 days ago

Benefits

403(b) matching
Mileage reimbursement
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
403(b)
Life insurance

Qualifications

Computer operation
Customer communication
Confidential information handling
Copy machines
High school diploma or GED
Driver's License
Stakeholder relationship building
Quality data entry
Customer data entry

Full Job Description

Description

Help Families Access Essential Energy and Support Services

East Bay Community Action Program (EBCAP) is seeking a compassionate, organized, and community-focused Family Advocate - LIHEAP/Safety Net to support individuals and families in accessing vital energy assistance and stabilization services.

In this role, you'll help clients navigate the Low-Income Home Energy Assistance Program (LIHEAP) and other support programs by conducting assessments, determining eligibility, providing referrals, coordinating services, and connecting families with valuable resources throughout the community. Your work will directly contribute to helping households maintain stability while empowering clients to achieve long-term success.

Job Description

The Family Advocate - LIHEAP/Safety Net serves as a key resource for individuals and families seeking assistance through LIHEAP and other EBCAP initiatives. This position conducts client intake, evaluates eligibility, provides case support, coordinates referrals, and promotes awareness of available services. The role also supports outreach initiatives, data reporting, and collaboration across programs to ensure clients receive comprehensive assistance tailored to their needs.

Key Responsibilities

Client Support & Case Coordination

Conduct intake appointments and determine eligibility for LIHEAP services.
Complete assessments that identify client needs, challenges, and opportunities for support.
Connect individuals and families with EBCAP programs, public benefits, and community resources.
Assist clients with problem-solving strategies that promote long-term stability and self-sufficiency.
Maintain accurate case records and documentation.

Outreach & Community Engagement

Conduct outreach activities to increase awareness of LIHEAP and available community resources.
Provide services and support within community-based locations as assigned.
Promote EBCAP programs and assist with referral coordination across departments.
Build collaborative relationships with community partners to increase access to services.

Program Administration & Reporting

Enter and maintain accurate client information and program data.
Prepare productivity reports and support required program reporting activities.
Ensure compliance with LIHEAP guidelines, program requirements, and agency standards.
Assist in promoting participation and engagement in EBCAP services.

Team Collaboration & Additional Support

Participate in Family Center and agency coverage rotations as needed.
Attend staff meetings, trainings, conferences, and professional development opportunities.
Support food pantry operations and other community-based initiatives when assigned.
Perform additional duties that support efficient program operations and client service delivery.

Skills, Knowledge and Expertise

Successful candidates will demonstrate:

Strong customer service and client engagement skills
Ability to build trusting, respectful, and nonjudgmental relationships
Excellent communication and interpersonal abilities
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Case management and resource navigation capabilities
Data entry and documentation accuracy
Ability to work independently and collaboratively
Professionalism, confidentiality, and ethical decision-making
Commitment to serving diverse communities with dignity and respect

Required Qualifications

High School Diploma or GED required.
Valid driver's license, reliable transportation, and current automobile insurance.
Ability to travel between EBCAP locations and community sites.
Proficiency in data entry and basic computer applications.
Ability to maintain confidentiality and professional boundaries.

Preferred Qualifications

Two to three years of professional work experience.
Experience working within social services, community action agencies, or human services programs.
Experience working with diverse populations.
Knowledge of community resources, public benefits, and supportive service programs.

Physical Requirements

Ability to stand, walk, bend, kneel, crouch, climb, and perform physically active duties throughout the workday.
Ability to lift and carry up to 25 pounds using proper lifting techniques.
Ability to operate a computer, copier, printer, and other office equipment.
Ability to travel between office and community locations.
Ability to communicate effectively with clients, staff, and community partners.

Benefits

Benefits for Full-Time Employees

Comprehensive medical and dental insurance
Vision insurance options
Flexible Spending Accounts (FSA)
403(b) retirement plan with employer match
Employer-paid life insurance and long-term disability
Generous paid time off
Mileage reimbursement
Tuition reimbursement
Professional development opportunities
Employee Assistance Program (EAP)

About East Bay Community Action Program

East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors.

Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.

Equal Opportunity Employer

East Bay Community Action Program (EBCAP) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

EBCAP is a federal contractor subject to Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities and protected veterans without discrimination in all employment practices.

If you require a reasonable accommodation to participate in the application or interview process, please contact People Operations at [email protected] (401) 431-9870 x1615.

Quick Apply

Refine Your Search

customer advocate jobs in rhode island

LIHEAP/Family Advocate Safety Net

Cust & Community Mgmt Speclst

Call Center Representative – Medicaid Member Support

Customer Relationship Advocate Career Development Experience- Smithfield, RI

2026-27 RI Student Services Manager of Culture

Client Advocate/Paralegal

26-27 RI Student Services Manager of Data

Emergency Support Specialist - New England

Shelter Advocate

Claims Advocate Specialist

Sales Associate - Cranston RI

(Remote) Director, Support Services

Fidelity’s Licensing Accelerator Program (SIE®) - Smithfield, RI

Administrative Assistant

Team Assistant - Rapid Rehousing

Transition Coordinator PD

Patient Access Rep

Sr Family Advoc Patient Family Centered Care NES

Brand Ambassador

Referral Specialist

I want to receive the latest job alert for customer advocate in rhode island

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