Top 607 Guest experience leader Jobs in Rhode Island

Front Desk Supv
Hilton Providence —Providence, RI
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Director of Operations
Wingstop —Warwick, RI
- $120,000 - $130,000 a year
- Weekends as needed
- Microsoft Excel
- Ability to lift 50 pounds
- Analysis skills
Quick Apply
Director of Talent Acquisition
Magna Hospitality Group —Warwick, RI
- $90,000 - $95,000 a year
- Full-time
- Office
- Travel
- US work authorization
- Paid holidays
- Paid time off
Quick Apply
Front Office Supervisor
Graduate Providence —Providence, RI
- $23 - $24 an hour
- Full-time
- Computer literacy
- Mid-level
- Hotel
6d
Vice President of Operations
Magna Hospitality Group —Warwick, RI
- $190,000 - $200,000 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Mentoring
- 401(k)
- Employee discount
Quick Apply
3d
BQT Houseperson
Hilton Providence —Providence, RI
- Part-time
- Hotel
- High school diploma or GED
- Computer skills
District Manager
Wingstop —Cranston, RI
- $85,000 - $95,000 a year
- Weekends as needed
- Cooking
- Office
- Bachelor's degree
Quick Apply
Guest Services Agent PT
Graduate Providence —Providence, RI
- $19 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Franchise Business Consultant - Dunkin'(Eastern CT/Central RI Remote)
Dunkin' —Providence, RI
- $94,645 - $185,786 a year
- Full-time
- Remote
- Sales
- High school diploma or GED
- Supervising experience
Quick Apply
Executive Team Leader Specialty Sales (Assistant Manager Merchandising and Service) - Rhode Island
Target —Smithfield, RI
- $64,000 - $128,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Executive Chef
Confidential —Newport, RI
- $75,000 - $80,000 a year
- Urgently hiring
- 3 years
- Recruiting
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Aquatics Director
YMCA OF PAWTUCKET —Pawtucket, RI
- $45,000 - $50,000 a year
- Mid-level
- Associate's degree
- Marketing
Quick Apply
Crew Member
Chipotle —South Kingstown, RI
- $16.25 - $17.25 an hour
- Part-time
- Customer service
- Fast casual restaurant
- No experience needed
- Health insurance
- Dental insurance
14d
General Manager - Residential & Short-Term Rental Operations
V4 Management —Providence, RI
- $85,000 - $100,000 a year
- Full-time
- Management
- Inventory management
- Residential
- Paid time off
- Employee discount
Quick Apply
3d
Shift Leader
Papa Johns —Warwick, RI
- 18 years or older
- Mid-level
- Quick service & fast food restaurant
- Paid training
- Health insurance
Quick Apply
Assistant General Manager
Papa Johns —Warwick, RI
- $55,000 - $75,000 a year
- Weekends as needed
- Sales
- ServSafe
- Mid-level
- Paid training
- Paid holidays
Quick Apply
General Manager
Papa Johns —North Providence, RI
- Weekends as needed
- Sales
- ServSafe
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Crew Member
Chipotle —East Greenwich, RI
- $16.25 - $17.25 an hour
- Part-time
- Customer service
- Fast casual restaurant
- No experience needed
- Health insurance
- Dental insurance
14d
General Manager
Chipotle —Middletown, RI
- $55,000 - $77,500 a year
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Fast casual restaurant
- Health insurance
- Dental insurance
6d
Shift Leader
Papa Johns —North Providence, RI
- 18 years or older
- Mid-level
- Quick service & fast food restaurant
- Paid training
- Health insurance
Quick Apply

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guest experience leader jobs near rhode island

Front Desk Supv

Hilton Providence -
Providence, RI

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Job Details

Part-time | Full-time

Benefits

Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Frontline customer support management
High school diploma or GED

Full Job Description

Job Overview

As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.

What You'll Be Doing

Guest Services:

Greet and welcome guests in a friendly and professional manner.
Assist guests with check-in and check-out procedures.
Handle guest complaints and concerns, ensuring prompt resolution.
- Coordinate with other hotel departments to fulfill guest requests and special arrangements.

Staff Supervision:

Train and supervise front desk agents and other front office staff in partnership with Front Office Manager
Ensure staff adheres to dress code and grooming standards.
Address disciplinary issues as needed.

Problem Resolution:

Handle difficult or complex guest situations and escalate as necessary.
Ensure guest privacy and security protocols are followed.
Assist in Implementation of effective strategies to minimize guest complaints.

Training and Development:

Provide ongoing training to front office staff on guest service standards and procedures.
Foster a positive and collaborative work environment.
Assist in the onboarding and training of new employees.

What You Bring:

High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).
Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Knowledge of hotel management software and reservation systems.
Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

Benefits for Full Time employees may include:

Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Flexible Spending Accounts
401(k) Retirement Plan with Company Match
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Experience

Required

1 - 2 years: Previous hotel front office supervisory experience is required. Hilton Brand would be extremely helpful

Education

Preferred

Associates or better

Behaviors

Preferred

Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter: Inspired to perform without outside help
Financial: Inspired to perform well by monetary reimbursement
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

guest experience leader jobs in rhode island

Front Desk Supv

Director of Operations

Director of Talent Acquisition

Front Office Supervisor

Vice President of Operations

BQT Houseperson

District Manager

Guest Services Agent PT

Franchise Business Consultant - Dunkin'(Eastern CT/Central RI Remote)

Executive Team Leader Specialty Sales (Assistant Manager Merchandising and Service) - Rhode Island

Executive Chef

Aquatics Director

Crew Member

General Manager - Residential & Short-Term Rental Operations

Shift Leader

Assistant General Manager

General Manager

Crew Member

General Manager

Shift Leader

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