Top 113 Head of customer success Jobs in Rhode Island

Technical Training Instructor - Substation (O&M)
Rhode Island Energy —Cumberland, RI
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Compliance & Ethics Principal / Senior Compliance & Ethics Principal
PPL Services Corporation —Providence, RI
- Part-time
- Hybrid work
- 11+ years
- Office
- Master's degree
Gas Supply Planning Analyst
Rhode Island Energy —Cumberland, RI
- Part-time
- Microsoft Outlook
- Mid-level
- Math
Supervisor - Distribution Operations
Rhode Island Energy —Providence, RI
- Part-time
- Mid-level
- Office
- 3 years
Sanitation Technician
Ecowize North America —Warwick, RI
- 12 hour shift
- Spanish
- English
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Head of Loyalty Strategy
Fidelity Investments —Smithfield, RI
- $125,000 - $258,000 a year
- Full-time
- Office
- Senior level
- 10 years
- Loan repayment program
- Tuition reimbursement
1d
Head of Business Marketing
Fidelity Investments —Smithfield, RI
- $185,000 - $400,000 a year
- Full-time
- 11+ years
- Office
- Continuous improvement
- Loan repayment program
- Tuition reimbursement
Mgr-Customer Operations
Rhode Island Energy —Cumberland, RI
- Part-time
- Microsoft Excel
- 6 years
- Bachelor's degree
Customer Success Manager
Atominvest —Providence, RI
- $80,000 - $100,000 a year
- Full-time
- Office
- Senior level
- Commercial
Sr Carrier Relationship Manager- Medicare Services
Fidelity Investments —Smithfield, RI
- $79,000 - $153,000 a year
- Full-time
- 6 years
- Bachelor's degree
- Travel
- Loan repayment program
- Tuition reimbursement
10d
Customer Success Analyst
Atominvest —Providence, RI
- Full-time
- Office
- Analysis skills
- Bachelor's degree
Head of Project Management Office, Retail Lottery Technology
Brightstar Lottery —West Greenwich, RI
- $154,258 - $250,000 a year
- Hybrid work
- Computer science
- Computer Science
- Master's degree
- Disability insurance
- Dental insurance
Program Manager: Pipeline Safety Management
Rhode Island Energy —Providence, RI
- Part-time
- Bachelor's degree
- Quality control
- Organizational skills
Director of Projects & Automation
Westerly Community Credit Union —Wakefield, RI
- Full-time
- Office
- 3 years
- Quality control
- Paid holidays
- Disability insurance
7d
Executive Director, Partner Marketing Strategy – Health100
CVS Health —Woonsocket, RI
- $131,500 - $303,195 a year
- Full-time
- Marketing
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
National Sales Manager
ITW —Pawtucket, RI
- $130,000 - $150,000 a year
- Full-time
- Remote
- Clean driving record
- Up to 50% travel
- 5 years
- Paid holidays
- Parental leave
Risk Management Director
Gilbane Building Company —Providence, RI
- $160,000 - $245,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Profit sharing
- Health insurance
1d
Executive Director, Consumer Go-to-Market Strategy & Growth Marketing, Health100
CVS Health —Woonsocket, RI
- $131,500 - $303,195 a year
- Full-time
- Marketing
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Risk Management Director
Gilbane —Providence, RI
- $160,000 - $245,000 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Profit sharing
- Health insurance
1d
Labor Relations Manager "First Chair" - RI
PPL Services Corporation —Providence, RI
- Part-time
- Hybrid work
- Office
- Project management
- Bachelor's degree

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Technical Training Instructor - Substation (O&M)

Rhode Island Energy -
Cumberland, RI

Apply Now

Job Details

Part-time | Full-time

Qualifications

Microsoft Excel
Microsoft Outlook
Experience working in the energy & utilities sector
Adobe Acrobat

Full Job Description

Company Summary Statement : Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview:

JOB PURPOSE
The individual in this position is responsible for delivering comprehensive training and ensuring the implementation of high-quality procedures related to Electric Substation Operations and Maintenance field equipment. This includes addressing regulatory and safety requirements through a blended learning methodology, as well as contributing to the design and development of effective learning solutions. While the primary emphasis will be on providing exceptional learning experiences within the Substation and Network discipline, support for additional areas such as Metering, Overhead, Underground, or Relay Test is also required. The role serves as a technical subject matter expert.

Responsibilities:

Essential Functions

Deliver technical training programs to clients using a blended learning approach, incorporating hands-on activities that mimic real-world tasks. This ensures RIE provides training aligned with external requirements, operational priorities, and industry best practices.
Design, develop, and update procedures—such as checklists, job aids, and work methods—to effectively support work on RIE equipment and processes.
Coordinate the review of new or revised documents, work procedures, and training with Safety, Engineering Standards, Training, and other groups so that all new equipment coming onto system can be safely maintained and operated as per design.
Keep up to date on training developments to ensure innovation and latest learning requirements and ideas are incorporated into RIE technical training programs.
Support field operations to construct equipment mock-ups and simulations for development of procedures and associated training content.
Facilitate communication and adoption of work procedures through committee participation, presentations, process improvement meetings, and roadshows.
Support new RIE technology initiatives.
Seek out, identify, and incorporate new technologies into procedures and associated training materials.
Oversee learning records administration including monitoring course completions, attendance, assessments, and qualifications; administer testing and conduct physical and technical assessments.
Fulfill assigned emergency and storm roles, which may require after-hours work during company response efforts. This is activated during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service.
Optional participation in supervisory On-Call rotation for emergency off-hour coverage.
Comply with all safety-sensitive driving requirements as applicable.
The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
Performs other duties as assigned
Complies with all policies and standards

Qualifications:

Minimum Qualifications

Associate level: Bachelor’s Degree in a technical discipline or equivalent combination of education and experience on a year for year basis.
Specialist level: Bachelor’s Degree in a technical discipline plus 2 years of experience in Electric Utility (Journeyman equivalent) or equivalent combination of education and experience on a year for year basis.
Senior Level: Bachelor’s Degree in a technical discipline plus 5 years of experience in Electric Utility (Journeyman equivalent) or equivalent combination of education and experience on a year for year basis.
Lead level: Bachelor’s Degree in a technical discipline plus 7 years of experience in Electric Utility (Journeyman equivalent) or equivalent combination of education and experience on a year for year basis.
Proficient user of Microsoft Word, Power Point, Outlook, Excel, and Adobe Acrobat.
Candidates will be hired into the appropriate level commensurate to their education and experience.

Preferred Qualifications

Proficient technical writing capability.
Proficient verbal communications and presentations skills.
Proficient facilitation skills as the subject matter experts.
Proficient in Switching and Tagging Procedures
Proficient with the following test equipment: Transformer Turns Ratio, Power Factor, Travel Analyzer, Hi-Pot, Micro-Ohm, Circuit Breaker timing test etc.

#RIE

#INDRIE

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Refine Your Search

head of customer success jobs in rhode island

Technical Training Instructor - Substation (O&M)

Compliance & Ethics Principal / Senior Compliance & Ethics Principal

Gas Supply Planning Analyst

Supervisor - Distribution Operations

Sanitation Technician

Head of Loyalty Strategy

Head of Business Marketing

Mgr-Customer Operations

Customer Success Manager

Sr Carrier Relationship Manager- Medicare Services

Customer Success Analyst

Head of Project Management Office, Retail Lottery Technology

Program Manager: Pipeline Safety Management

Director of Projects & Automation

Executive Director, Partner Marketing Strategy – Health100

National Sales Manager

Risk Management Director

Executive Director, Consumer Go-to-Market Strategy & Growth Marketing, Health100

Risk Management Director

Labor Relations Manager "First Chair" - RI

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