Top 8 Help desk entry level Jobs in Rhode Island

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Hybrid Desktop Support Analyst
Helion Technologies Inc —Cranston, RI
- $20 - $25 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Driving
- Paid training
- Mileage reimbursement
Quick Apply
13d
Customer Service / Tech Support Rep – Financial (Remote)
Concentrix —Rhode Island
- $15 an hour
- Urgently hiring
- Remote
- Computer literacy
- Residential
- High school diploma or GED
- Paid training
- Paid holidays
IT Support Technician
Apex Technology Group —Cranston, RI
- $50,000 - $55,000 a year
- Full-time
- Google Workspace
- Computer science
- Azure
- Health savings account
- Health insurance
Quick Apply
Field Service Engineer
Arcfield —Middletown, RI
- $49,619.87 - $86,279.33 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
14d
Desktop Support Technician - Junior Level
Radiant Digital —Kingston, RI
- Contract
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
Quick Apply
4d
Major Incident Response Production Support
Fidelity Investments —Smithfield, RI
- Full-time
- Azure
- Mid-level
- Windows
Service Desk Technician
Ocean State Job Lot —North Kingstown, RI
- $19 - $22 an hour
- Weekends as needed
- Spanish
- Google Workspace
- Writing skills
- Health insurance
- Dental insurance
6d

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IT Support Technician
Apex Technology Group —Cranston, RI
Associate’s degree in Computer Science or a related field. Using industry-standard tools and best-practice troubleshooting techniques, you will work alongside…
$50,000 - $55,000 a year
Quick Apply
Hybrid Desktop Support Analyst
Helion Technologies Inc —Cranston, RI
When going on-site, the Hybrid DSA is physically troubleshooting tickets that have been escalated to field services by the remote support team.
$20 - $25 an hour
Quick Apply
13d

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Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply
Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
5d

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help desk entry level jobs near rhode island

Hybrid Desktop Support Analyst

Helion Technologies Inc -
Cranston, RI

Quick Apply

Job Details

Full-time
$20 - $25 an hour
13 days ago

Benefits

Paid training
Mileage reimbursement
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Teamwork
Interpersonal skills
Windows
Computer hardware
Associate's degree

Full Job Description

Company Overview:

Join the Leader in Dealership IT

Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.

Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT.

Work From Anywhere, Grow Everywhere

At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning — all while enjoying the flexibility of working from home.

Why You’ll Love Working Here

We invest in our people with:

Work From Home for most positions
Paid certification training materials & exam reimbursement
100% company-paid medical premiums (individual coverage) + company-funded HRA
Dental & Vision Insurance
Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
401(k) with company match
Company-paid Life & Long-Term Disability insurance
Supplemental life & short-term disability options

…and more!

If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.

Visit Helion.jobs to learn more today!

Position Overview:

Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team in Cranston, RI. When working from home (WFH), the Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. When going on-site, the Hybrid DSA is physically troubleshooting tickets that have been escalated to field services by the remote support team. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.

Skills & Qualifications

Knowledge of computer software, operating systems, hardware, and networking.
Experience with software as a service (SaaS) and other software hosting protocols.
Excellent verbal and written communication skills.
Good problem-solving and critical-thinking skills.
Able to work in a team as well as independently.
Ability to prioritize tasks effectively in a fast-paced environment.
Experienced in providing professional and courteous customer service.
Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
Possesses a strong team mentality.
Helps remote users including all application support and configuring VPN access.
Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Able to commute to Helion’s client locations and complete various break/fix and project-oriented tickets as needed.
Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration.

Certification, Education & Work Experience Requirements:

CompTIA A+ or equivalent certifications.
Associates Degree in Information Technology or related subject.
1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
1+ years of experience working on-site with end users.
Ability to travel to Helion's client location in Cranston, RI and surrounding areas (personal vehicle required).
Mileage reimbursement tracked and submitted via the MileIQ app (download required).

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Experience:

Azure/AD: 1 year (Preferred)
O365: 1 year (Preferred)

Ability to Commute:

Cranston, RI 02910 (Required)

Work Location: Hybrid remote in Cranston, RI 02910

Quick Apply

Refine Your Search

help desk entry level jobs in rhode island

Hybrid Desktop Support Analyst

Customer Service / Tech Support Rep – Financial (Remote)

IT Support Technician

Field Service Engineer

Desktop Support Technician - Junior Level

Major Incident Response Production Support

Service Desk Technician

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