Description
At Citizens, Network Evolution & Xperience Transformation (NExT) is repositioning the Consumer Bank’s branch network and frontline teams from a model optimized for efficiency to one built for growth, advice-led relationships, deposit growth, and stronger customer outcomes. As a multi-year workforce and capability transformation, NExT’s People & Talent workstream is a critical value lever, and we are seeking an experienced Organizational Development and Talent Management professional to help translate this strategy into practical field execution.
Role Summary
The Development Consultant will support the NExT People & Talent ecosystem workstream, connecting HR, business strategy, and frontline execution across multiple workstreams - Experience & Change, Operating Model & Roles, Talent Enablement, and Tools & Capabilities. Partnering with Consumer Bank leaders, Pillar Leads, HR and delivery partners, this role helps shape scalable talent, capability, change, and colleague experience strategies that align with Citizens’ broader workforce priorities and the realities of branch operations.
Key Responsibilities
Organizational Assessments: Conduct comprehensive assessments of organizational structures, culture, key skills, and processes to identify areas of opportunity; Design solutions that address the areas of opportunity and align with business strategy.
Change Enablement: Lead and facilitate large-scale change initiatives by developing strategies and frameworks that drive adoption, alignment, and commitment to change at all levels of the organization.
Talent Development: Design and implement talent management strategies, including leadership development programs, succession planning, and employee engagement initiatives.
Data Analysis: Analyze data to measure the effectiveness of organizational development programs and make data-driven recommendations for continuous improvement.
Collaboration: Work closely with senior leadership, HR, and other departments to align organizational goals and business strategy with talent management strategies.
Training and Development: Develop and deliver training programs to enhance employee skills and competencies.
Stakeholder Engagement: Build strong relationships with key stakeholders to ensure buy-in and support for organizational development initiatives.
Qualifications and Skills
- Education: Master’s degree in Industrial/Organizational Psychology, Organizational Development, Human Resources, or a related field.
- Experience: Minimum of 10 years of experience in organizational development, talent management, or a related field, with a strong focus on organizational effectiveness and change enablement in a transforming business environment.
- Change Management: Strong understanding of and experience applying change management methodologies, culture transformation, and leadership activation strategy.
- Consulting & Stakeholder Skills: Excellent communication and consulting skills; strong stakeholder management, including experience partnering with executive and senior leaders and cross-functional teams.
- Analytical Skills: Strong analytical and problem-solving skills, with experience in data analysis, interpretation, and reporting; systems-thinking orientation.
- Financial Services: Prior experience supporting large-scale distribution, retail banking, or frontline transformation and financial services experience preferred.
- Certifications: Relevant certifications in change management or talent development are a plus.
Why Join Us
- Purpose-Driven Transformation: Play a defining role in a 10-year growth strategy that reshapes how Citizens serves customers and develops colleagues.
- Innovative Environment: Be part of a company that values creativity, test-and-learn discipline, and human-led, data-enabled ways of working.
- Career Growth: Opportunities for professional development and career advancement within a high-visibility enterprise priority.
- Inclusive Culture: Work in a diverse and inclusive environment that values collaboration, partnership, and teamwork — One Citizens.
- Competitive Compensation: Attractive salary and benefits package.
Pay Transparency
The salary range for this position is $164,000– $214,000 per year, plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. No other portions of the posting are changing, including benefits language or incentive guidance (e.g., Teller roles should continue to remove incentive language as noted).
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
