Top 7 technical associate Jobs in rhode island

IT Support Technian III -Help Desk
Freedom Technology Solutions, Inc. —Johnston, RI
- $55,000 - $80,000 a year
- Full-time
- Computer Science
- Heavy lifting
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Help Desk Specialist
CMIT Solutions —Cranston, RI
- $24 - $28 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Help Desk / Field Support Technician
E Logic —Woonsocket, RI
- From $50,000 a year
- Contract
- Mid-level
- Office
- 2 years
Quick Apply
11d
Help Desk Specialist - 2nd & 3rd including weekends
CMIT Solutions —Cranston, RI
- $22 - $25 an hour
- Weekends as needed
- Computer science
- Computer Science
- Mid-level

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TP- HELP DESK TECHNICIAN
TP Mechanical Contractors LLC —Columbus, OH
1-3 years of IT help desk or technical support experience. CompTIA Network+ or similar networking certification (a plus). Ability to walk job sites.
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Help Desk Analyst
Software Technology Inc —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). 2 Years experience documenting procedures.
Quick Apply

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technical associate jobs near rhode island

IT Support Technian III -Help Desk

Freedom Technology Solutions, Inc.
Johnston, RI

Quick Apply

Job Details

Full-time
$55,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer Science
LAN
Data recovery
Server backup and recovery
Virtualization tools
Resolving technical support tickets
Server virtualization
Data backup
IP networking
Microsoft 365 support
Help desk
VPN

Full Job Description

Position Summary

Freedom Tech is seeking a Senior Technician to join our advanced support team. This is a high-impact, versatile role designed for a technical expert who thrives on solving complex challenges and maintaining the health of diverse IT environments.

Sitting at the intersection of high-level troubleshooting and systems stability, you will be responsible for ensuring that our clients' technical infrastructure is performing at peak efficiency. You will provide the "Level 3" expertise required to bridge the gap between daily support operations and long-term infrastructure health.

Core Responsibilities Advanced Technical Resolution & Support

Strategic Escalation: Act as the primary technical authority for high-complexity issues that require deep-dive diagnostics across workstations, servers, and network stacks.
Incident Management: Lead the resolution of critical "system-down" events with a focus on root-cause analysis and long-term remediation.
Technical Mentorship: Provide guidance and situational training to the broader technical team to elevate overall service quality.

Systems Continuity & Integrity

Infrastructure Oversight: Monitor and maintain the stability of Windows-based server environments and virtualized infrastructure.
Data Integrity & Recovery: Oversee the health and verification of client backup systems. Perform regular integrity checks and test restores to guarantee disaster recovery readiness.
Proactive Maintenance: Utilize Kaseya VSA 10 and AutoTask to monitor system performance, automate routine maintenance, and identify potential hardware or software failures before they impact the business.

Connectivity & Security Management

Network Administration: Configure and troubleshoot WatchGuard Firewalls, managed switches, and secure remote access protocols.
Access Management: Administer Microsoft 365 tenants, Active Directory environments, and secure VPN connections via VSAx or SplashTop

Professional Requirements

Experience: 5+ years of experience in a multi-client or MSP environment.
Problem Solving: A proven track record of resolving complex "Level 3" tickets independently.
Technical Breadth: Proficiency in the Kaseya IT Complete stack (preferred), server virtualization, and advanced networking. Datto backups and recovery.
Communication: The ability to provide high-touch service while managing sophisticated technical tasks.
Reliability: Ability to participate in an after-hours rotation for critical system alerts as required.

Why Freedom Tech?

We provide the freedom for our clients to focus on their business by handling the heavy lifting of their technology. As a Senior Lead, you are a cornerstone of that mission.

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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technical associate jobs in rhode island

IT Support Technian III -Help Desk

Help Desk Specialist

Help Desk / Field Support Technician

Help Desk Specialist - 2nd & 3rd including weekends

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