We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
CVS Health is seeking a ServiceNow HRSD Technical Product Owner (Human Resources Service Delivery)r to lead the strategy, roadmap, governance, and delivery of Human Resources Service Delivery capabilities that enhance colleague experiences, improve operational efficiency, and support enterprise Human Resources transformation initiatives.
As a key member of the ServiceNow Product organization, this role is responsible for maximizing the value of the ServiceNow Human Resources Service Delivery platform by partnering with Human Resources, Product, Engineering, User Experience, Architecture, Security, and Operations teams to define product vision, prioritize investments, and deliver scalable solutions aligned with business objectives.
The ServiceNow Human Resources Service Delivery Technical Product Owner will serve as the primary liaison between Human Resources stakeholders and technical delivery teams, translating business needs into actionable product requirements, managing product backlogs, driving platform adoption, and ensuring successful delivery of Human Resources Service Delivery capabilities.
This role will help shape the future of Human Resources technology by identifying opportunities for automation, artificial intelligence, modernization, self-service enablement, and continuous improvement across the employee lifecycle. This role requires strong Product Owner capabilities and deep ServiceNow Human Resources Service Delivery expertise to effectively bridge Human Resources business priorities with technical delivery execution.
PRIMARY DUTIES AND RESPONSIBILITIES
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Product Strategy and Roadmap Management
Partner with Human Resources stakeholders, business leaders, and technical teams to define product vision, prioritize investments, develop multi-year roadmaps, and identify opportunities to improve employee experiences through automation, self-service, modernization, and process optimization.
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Human Resources Service Delivery Product Ownership
Own and maintain the ServiceNow Human Resources Service Delivery product backlog, prioritizing features, enhancements, integrations, and defect remediation activities based on business value, risk, and organizational priorities while translating requirements into actionable delivery plans.
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Agile Delivery and Solution Execution
Lead Agile product management activities including backlog refinement, sprint planning, user story development, testing, sprint reviews, and release planning. Partner with engineering and delivery teams to ensure successful implementation of Human Resources Service Delivery capabilities while managing risks, dependencies, and delivery outcomes.
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Technical Product Partnership and Platform Modernization
Collaborate with architects, engineers, and platform teams to evaluate solution options, support integrations, drive workflow automation, and advance platform modernization initiatives that align with enterprise architecture, security, and governance standards.
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User Experience, Innovation, and Governance
Drive continuous improvement by collaborating with stakeholders to enhance employee experiences, gather feedback, analyze performance metrics, and identify opportunities to leverage automation, artificial intelligence, reporting, analytics, and ServiceNow innovation while promoting platform governance and leading practices.
5+ years of experience serving as a Product Owner, Product Manager, Platform Owner, Business Analyst, or similar role supporting ServiceNow Human Resources Service Delivery (HRSD).
5+ years of hands-on experience with ServiceNow Human Resources Service Delivery capabilities, including:
5+ years of experience supporting Human Resources processes and workflows, including:
Employee lifecycle management
Onboarding
Offboarding
Employee relations
Employee document management
Performance management
Employee self-service capabilities
5+ years of experience defining requirements, managing product backlogs, creating user stories, developing acceptance criteria, and supporting Agile software delivery teams.
Experience delivering enterprise-scale ServiceNow Human Resources Service Delivery solutions within Agile delivery environments and supporting large, complex organizations.
Experience with ServiceNow Human Resources Service Delivery capabilities including Employee Center, Employee Center Pro, Employee Journey Management, Human Resources Agent Workspace, Service Portal, Service Catalog, Case and Knowledge Management, automation, integrations, reporting, and analytics.
Experience leveraging artificial intelligence, intelligent workflows, employee self-service capabilities, and platform modernization initiatives within the ServiceNow ecosystem.
Experience supporting integrations between ServiceNow and Human Capital Management platforms such as Workday, SAP SuccessFactors, Oracle Human Capital Management, or similar Human Resources systems, including knowledge of Human Resources compliance, privacy, and data protection requirements.
Experience delivering Human Resources technology solutions within healthcare, payer, pharmacy, retail, financial services, or other highly regulated industries; Agile, Scrum, Scaled Agile Framework, Project.
Bachelor's degree from an accredited college or university, or equivalent work experience (High School Diploma/GED plus four years of relevant experience).
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health.
This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand—with heart at its center—our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.
We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. CVS Health is an affirmative action employer and an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
We proudly support and encourage people with military experience (active duty, veterans, reservists, National Guard members, and military spouses) to apply for CVS Health career opportunities.
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
