PetVet Care Centers' Ferguson Animal Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.
Because life is better with pets.
We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
- Local autonomy with national support
- Career mobility and development opportunities
- A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Position Overview
Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.
Ferguson Animal Hospital in North Providence, Rhode Island, is a respected general practice that fosters a welcoming, team-driven culture while delivering high-quality, compassionate care to its community.
Why Join Us:
- We are a thriving, fast-paced, 6-docotor general practice dedicated to providing exceptional pet care and top-tier client service.
- Our team is collaborative, energetic, and passionate about animal health.
Key Responsibilities
The Veterinary Care Coordinator's primary duty is interacting with clients and coordinating communication between doctors, assistants and the clients. Essential duties and responsibilities:
- Provide top-notch customer service.
- Being attentive to client and pet needs.
- Identify and work compassionately with clients in various emotional states.
- Work patiently with distressed, frustrated or disgruntled clients.
- Answer and triage phone calls from clients.
- Schedule appointments and schedule procedures.
- Check-in and check-out clients, taking payments and reconciling drawer on end-of-day shift.
- Monitor client flow from check-in to discharge.
- Monitor schedule and flow.
- Client call backs and confirming appointments.
- Managing record requests between other hospitals and specialty practices.
- Fill prescriptions.
- Discharge patients.
- Client education.
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and waiting room clean and sanitary, taking out the trash and recycling, cleaning floors, and bathrooms if needed.
- Process payment transactions.
- Maintain proper documentation in the electronic medical record.
- Relay appropriate information to/from clients to doctors and/or management.
- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
Other: Punctuality is expected. This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.
Qualifications (Required)
- Applicants must be 18 years of age or older to be considered for this position
- 1-2 years in a client-facing customer service job with experience handling a high volume of patients/clients
- An understanding of basic Veterinary terminology
- Knowledge of various computer software programs
- Must possess good critical thinking and problem-solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills
- Multitasking and accepting constructive criticism is essential
Preferred Skills (Nice to Have)
- Experience working in a veterinary clinic/hospital or animal care setting is preferred but we are willing to teach the right candidate.
- Conflict resolution skills are another plus.
Schedule: Full-time, hours are based on hospital needs but will include at least one evening shift (10-7pm) and 1-2 Saturdays (8-2pm) per month.
What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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